4688 results found
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MAC address/OUI/Vendor lookup
Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.
4 votes -
Use pictures for ideas and feedback
It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.
3 votes -
UAC Control for PC / App installation / Tech notification
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…
20 votes -
Full Admin role without billing permissions
More granular permission needed.
We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
There is no other way to give threshold and alerting permission apart from ticking 'full admin'4 votes -
Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
2 votes -
Drag and Drop Ticket Attachment
Drag and drop attachments on new ticket web form
4 votes -
Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
3 votes -
Tickets for device on the device page
Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).
6 votes -
Expand on SLAs to be in ITIL Compliance
SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.
3 votes -
Export reports into HTML and let the client choose what to see
Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.
3 votes -
Additional Billing Informations
The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.
Update:
It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).I don't want to be…
7 votes -
security filter
Include the filter / table setting - OS and Security/ Security - Anti-Virus, Anti-Spyware and Firewall.
1 vote -
Enhanced Security: Require Password Confirmation for Critical Actions Per Client
To improve security and limit the impact of compromised accounts, it would be highly beneficial to implement a per-client password confirmation mechanism. Technicians could freely view and consult agent data across clients, but any critical action — such as remote console access, file transfers, script execution, or administrative changes — would trigger a password prompt specific to that client. This additional layer of protection would help prevent unauthorized actions in case a technician account is compromised, and ensure sensitive operations are intentionally validated.
1 vote -
Email notification when agent is installed
We would like to get an Alert via email when a new Agent has been installed on any of the customers.
Some Customers install agent by them self therefore we need this notification.
27 votes -
scheduled ticket frequency monthly at specific weekday
It's not smart to set a ticket frequency to a numbered day, because that are changing weekdays.
A schedule like "first tuesday", "second wednesday" or "last friday" would be much more important
1 vote -
Export easily Antivirus informations
Hello, is it possible to create a report about this or add this information in the API?
Today I want to check if BitDefender is installed on each agent and when I created a report with Atera, I got the list of computers with Bitdefender and saw that 150 agents are missing, but they don't have any other software. So I need to check which computers don't have BitDefender...
A report that exports every computer with the main antivirus would be useful or any other way to do it!
It would be nice to have this information via the API.…
1 vote -
Display Improvements
On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.
3 votes -
Improved Filtering and Sorting Options in Main User View
Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?
Currently, they only have a list that is very difficult to sort/filter properly.
Similarly, the ability to sort by creation date and other criteria is very limited.
2 votes -
Show which custom fields are actively being used in a custom forms?
It would be nice to see what custom fields are actively being used by an existing custom form at a glance. For example if you try to delete a custom field I created,, you get a prompt that the field you are trying to delete is being used by a form. If we could see that in the "new field" windows when managing, deleting or creating new fields, we would know immediately. I also like to do clean up as maintenance and delte fields no longer in use. If I could see that "at a glance" that "Field A" is…
2 votes -
Be able to modify Technician Performance Report
I have a "Technician Performance Report" for each Technician that i get monthly to review with each technician. The reports all come into my email as "our Atera 'Technician Performance' report is here". But it doesn't tell me what technician the report is for? So I have to click on every single email link "See report" to actually see which technician the report is for? I don't understand that.
1 vote
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