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4971 results found

  1. The ability for the network discovery tool to be added on a device, to the audit of a potential new company (Computers, printers, etc) and then the ability to do a security assessment of the current network, even if it's a basic security assessment, and then get it on a report that is actually working even on current clients as well

    1 vote

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  2. An ability to create a calendar invite and send the invite from the synced calendar to a client as an example of of when to remotely support, call back or be onsite as an example, so they wont forget (meeting Invite)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.

    8 votes

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    0 comments  ·  Security  ·  Admin →
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  4. Can we look to get a consistent experience screen to screen where the search box is always on the left (or right) and not randomly placed depending on the area you're in. Example, search on the left in devices, on the right in passwords.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. Would be nice to have the ability to edit the relations of devices from the mobile app

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  6. When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.

    A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.

    Even if the view selector changes to “custom” or…

    5 votes

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  7. It would be great to have the ability to add a logfile to "monitored" devices.
    In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
    Just to have a complete overview of the changes that were made during the time on any device.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  8. Could we create a multiple ticket forms.

    I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.

    1 vote

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  9. Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.

    10 votes

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  10. A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.

    11 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently…

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  12. Having the ability to add multiple domain name URL's for the Ticketing Service Portal.
    We have some companies within our group that like to keep things branded with their own logos, but currently we can only use one logo and colour under White Label for the Service Portal, Company Icon and Reports

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. Is there a roadmap for AIOPs ?

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  14. i would like to assign a software bundle to a server. So when a softwarebundle is changed (application is added or removed), the server that is assigned to it, get those changes.

    2 votes

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  15. Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".

    With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.

    Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:

    • Critical updates

    • Security Updates

      • Security updates
      • Definition updates
      • Update rollups
    • Service Packs

      • Service pack updates
      • Feature packs
      • Updates
    • Drives and tools

      • Hardware driver updates
      • Office updates
      • Tool updates
    1 vote

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  16. Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  17. 1 vote

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  18. Hi,
    Please consider changing:
    in Hebrew, instead of שמור change to שלח
    Instead of כותרת change to נושא

    1 vote

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  19. Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.

    1 vote

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  20. I’m reaching out to highlight a challenge we’re facing with data retrieval in Atera and to request improvements that could streamline our workflows and enhance efficiency.

    Currently, we rely on fields such as CustomerName, ScriptName, ScriptCategory, DeviceName, and others for managing processes and creating tickets. While the existing structure and tools are helpful, extracting and utilizing this data in a programmatic and scalable way can be cumbersome.

    The Challenge:

    The current methods require manual effort or complex workarounds to gather and process information from the above fields.
    Automating workflows, such as linking data from scripts or devices directly into ticketing…

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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