4797 results found
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Ticket retention
We need a way to place a retention policy on the tickets that are under closed or deleted status.
Example: if ticket a ticket is closed or delete for 6 months of last modified date, then completely remove it from the platform. Sometimes our users send sensitive data over tickets even when we request they do not and we want to ensure if there is ever a data breach that the threat actor cannot mine legacy data.
1 vote -
Pull IMEI from LTE/5G devices
We deploy a lot of LTE/5G capable devices. It would be helpful if the device IMEI could be fetched and displayed in the hardware info.
1 vote -
description entry box
Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.
1 vote -
More than one Atera agent install
Currently at the Moment the Atera agent only allows one install , when it installs it should have the company name on it too.
currently we have a other vendors that also use Atera and when they use there client it removes ours.
1 vote -
Ability to Email Detailed Excel Reports for Software Inventory
Ability to Email Detailed Excel Reports for Software Inventory
Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving
1 vote -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
7 votes -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
6 votes -
Local Active Directory Integration
Using a local active directory environment to sync contacts and devices is a critical part of remote management. Being able to add or remove a user who has just left the company/entity in our active directory environment and it leaving ALL systems is not only time saving but also removes the chance of errors. I'd also like to see directory editing integrated directly into the Atera platform, like installing the Atera agent on the domain controller and being able to make AD changes from the web interface. Both of these would streamline technician training and our day-to-day work.
35 votes -
SSO as add-on feature
SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
Please ATERA make that available to all3 votes -
Request .xlsx files using Atera API
Request .xlsx reports using the Atera API for integration with Power BI.
1 vote -
Additional Auto-Tag categories
The Auto-Tag feature is great, but it's extremely broad and limited. Would be great if we could build a custom list OR if Atera could expand on the existing auto-tag list (perhaps using common manual tags across the customer base).
1 vote -
report for automation profiles assigned per folders
This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.
1 vote -
Favorites should be easier to get to and personal
Make favorites easier and more personal. It takes longer to get to a favorite than to search for it the normal way. Also, favorites should be agent specific (or have a separate "agent" favorites?). My favorites are not the same as everybody else in the group.
1 vote -
Ability to assign a contact to multiple devices for work from home
Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.
166 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
1 vote -
It would be nice to be able to exclude certain windows event errors from sending an e-mail. So not the event ID but the particular error
It would be nice to be able to exclude certain windows event errors from sending an e-mail. Not the event ID but the particular error message if it is not causing an issue with the system.
1 vote -
Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
3 votes -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
10 votes -
Better notifications and android auto
Please increase notifications so that you can choose a specific client for new open tickets before assigned, it will also be awesome that these notifications come up on android auto, so if I leave early I don't have to check my cell all the time while driving, it can pop up like a whatsapp message on android auto and read it aloud, you guys know we always trying to access when we not at the office, the app needs some consideration, I also can't push any scripts from the app
1 vote -
Can we have a ? per page with the current manual info on it and how the page works.
Can I suggest a dedicated "page help" button.
I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
Every page should already have a man help page so lets make it a direct link.Case in point was scheduled tickets and how the parent and child ticket interact.
So if you review the parent ticket that add time onto all the child ticket.Even support didn't know about this until they…
1 vote
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