4973 results found
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Always view all tickets on contacts (or remember last choice)
As it currently stands, when you enter a contact it always results in only showing open and pending so that you constantly have to check "select all" and if you leave the page for a moment it will never remember that you were just there to show all the tickets, resulting in a neverending clicking of "select all".
1 vote -
Use own mail server and add a second one Reporting/Invoicing
Ability to allow you under email settings to add a Reporting SMTP server and, as a example invoicing SMTP server so we can whitelable our reports as we cannot even use in the public / goverment sector due to reports still mis aligned and the server its sending from, would be nice to add your own sending server
1 vote -
Fixing Advanced Reports
Fixing the advanced reports to fit onto a PDF or letting you drag what you build so it will fit, it looks great when building it, but you can't send it to a client as half of the information does not fit or does not look anything like it when building. Reporting is a customer's way of looking at what is in the IT environment, and currently we can't use the reporting for any clients; we can't even export it to HTML or MHTML.
1 vote -
New Client Assesment Audit
The ability for the network discovery tool to be added on a device, to the audit of a potential new company (Computers, printers, etc) and then the ability to do a security assessment of the current network, even if it's a basic security assessment, and then get it on a report that is actually working even on current clients as well
1 vote -
create calender invite for clients for scheduled support
An ability to create a calendar invite and send the invite from the synced calendar to a client as an example of of when to remotely support, call back or be onsite as an example, so they wont forget (meeting Invite)
1 vote -
Resolve CVEs detected
Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.
8 votes -
Consistent Search box location
Can we look to get a consistent experience screen to screen where the search box is always on the left (or right) and not randomly placed depending on the area you're in. Example, search on the left in devices, on the right in passwords.
2 votes -
Add edit relations option to app
Would be nice to have the ability to edit the relations of devices from the mobile app
1 vote -
Improved ticket view experience when applying filters manually
When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.
A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.
Even if the view selector changes to “custom” or…
5 votes -
Logfile
It would be great to have the ability to add a logfile to "monitored" devices.
In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
Just to have a complete overview of the changes that were made during the time on any device.1 vote -
Service request
Could we create a multiple ticket forms.
I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.
1 vote -
Windows Update from devices dashboard
Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.
10 votes -
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.
11 votes -
Abbreviate mobile notification titles
Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently…
1 vote -
Multiple Service Portals
Having the ability to add multiple domain name URL's for the Ticketing Service Portal.
We have some companies within our group that like to keep things branded with their own logos, but currently we can only use one logo and colour under White Label for the Service Portal, Company Icon and Reports1 vote -
Aiops
Is there a roadmap for AIOPs ?
1 vote -
Assign Software Bundle to devices
i would like to assign a software bundle to a server. So when a softwarebundle is changed (application is added or removed), the server that is assigned to it, get those changes.
2 votes -
More Granularity In Update Postponement
Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".
With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.
Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:
Critical updates
Security Updates
- Security updates
- Definition updates
- Update rollups
Service Packs
- Service pack updates
- Feature packs
- Updates
Drives and tools
- Hardware driver updates
- Office updates
- Tool updates
1 vote -
Attaching contacts to customers.
Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.
1 vote -
1 vote
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