4780 results found
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Activity Log Addition
Log more activities, such as who is creating/modifying scripts
5 votes -
Scheduled Tickets Filter or Search Option
It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through
11 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Hide disabled Remote Access
It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.
2 votes -
Remote app install and landing page
Provide a landing page for subscribers that show these steps
1>>>>Download / Install this app (remote support app)
2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
4>>>>You are number ?? in queMy interaface is a remote support interface with a list of app/software I can download on the customers side.
4 votes -
Generate Detailed Event Viewer Reports
It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.
6 votes -
CCLeaner Integration
CCleaner would be a great addition!
8 votes -
Folder Automation
Create an option to assign devices to folders automatically based on device name, for example, if a device name starts with "example-" then place in folder "example".
This is an extremely powerful way of deploying apps automatically with intune and would be highly beneficial for deploying software packages and windows patches unattended. It would also prevent new devices from being missed and left unpatched.
15 votes -
Possible to put an Export Button for Recent Process report?
Possible to put an Export Button for Recent Process report?
7 votes -
Add description and to contracts with batch invoices
Having the ability to pull notes & descriptions from contracts on customers accounts automatically when generating a batch invoice for all of our clients, currently, the invoice only shows the charge with no description of what they are being charged for, we have bespoke plans that have different terms and products included in the customers plans, and e need t be able to show this as we provide a license breakdown for products when clients want to know what license they are providing to users.
2 votes -
customer update contacts
The customer should be able to manage their own contacts within their customer from the customer portal.
2 votes -
API Should Allow You to Switch A Customer From One Site to Another
It would be nice if the API had the ability to switch a contact from one site to another. Specifically for off boarding a user by switching them to a 'Terminated' site since, from what I can tell, if a user is removed it removes ticket data associated with that removed user. This would eliminate a manual process of us.
2 votes -
Sudo Rights
It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely4 votes -
Shorter URLs or a generic login page
When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.
8 votes -
Ability to sort Technician Comparisons alphabetically
In classic reports > Technician Comparison
Seems strange that we don't have the option to sort alphabetically
1 vote -
Be able to hide tabs (Work from home, Network Discovery, Get rewards)
I think it would be a good idea to be able to hide these tabs for certain roles
EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
Our L1 techs should also not be able to see those tabs since we do not use them12 votes -
Add attachment capability to the Quick Response Template
Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.
1 vote -
"Charge me now"-button
If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.
If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.
Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.
1 vote -
Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information
Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.
75 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Put a ticket in a Hold queue
Ability to put a ticket on hold, if e.g. you are waiting for spareparts.
When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.
When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.
11 votes -
A report that shows all of my devices which don't have a patch management profile applied
I have many devices in my account, but I'd like to make sure they're all getting patched. I would like to be able to run a report which shows me if I have any devices that don't have a patch management profile assigned to them. Thanks.
2 votes
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