5044 results found
-
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
101 votes -
Add 'last technician note' as a snippet for email templates
Add a snippet so we can make the last technician note or last reply from technician appear on the ticket resolved email.
This is useful to put all the information in one place and allows us to send resolution details to a primary contact via email if needed.
26 votes -
Enable HTML Editor In the Quick Reply Templates
HTML Editor for Quick Reply Email Templates
Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the codecodeview: toggle wysiwyg and html editing mode
https://summernote.org/deep-dive/Already Released for the Email Templates but no for the Quick Reply Templates.
12 votes -
lexoffice integration
Please add an Integration to https://www.lexoffice.de/. It's one of the largest accounting tools for freelancers and small companies in Germany.
- sync Kontakts between Atera and lexoffice
- send invoices to lexoffice and generate them in lexoffice with the tracked times etc. from atera
21 votes -
Allow More Granular Control Over Remote Access
We need the ability to have more granular control on what "remote manage" means. Currently we cannot give our technicians the ability to manage servers because it's all or nothing. We don't want them to have SYSTEM level command line access when all they need to do is occasionally remote into a service account.
2 votes -
Spell Check
Adding spell check when replying to a ticket
2 votes -
Automatic logout after time of inactivity
Automatic logout of a technician from the Atera console after a certain period of inactivity. For example, if a technician logs into the console on a computer at the customer's site and forgets to log out, the worst case scenario could be that the customer has access to all customers and their devices. Or even worse, can also access these devices. Certainly very questionable from a data protection point of view. At the moment, there is probably a timeout only after 72 hours. Or when he logs into the company again. But I find this very dangerous.
4 votes -
Ability to run a simple customer list that shows custom fields, i.e. assigned technician
It seems like such a simple thing but we need to be able to run a customer list report. We would also need to include or filter by any added custom fields to the record.
1 vote -
Disable the chat for multiple devices
Disable the chat for multiple devices
1 vote -
Stop certain tickets from being reopened
The ability to have a status such as "Block ticket" which will prevent the ticket being re-opened. This would be very useful for people who like to include the help desk in random email threads that are not support requests. I felt like this could have been easily achievable through ticket automation, however it doesn't appear to work and Atera support have advised this is not possible.
1 vote -
Improve Quick Reply Templates
Disabling the text "Comment here..." because when I choose a Quick Reply Template "BEFORE" I clicked once into the text box, this text is still under my templates text.
A global setting for a default template would be very useful because it makes replying much faster without all the time choosing a template before begin writing. =)
Please improve the template editor in case of usability, fonts etc. pp. Sometimes it looks like that the formatting isnt really accurate and changes from template to template.
Thanks a lot. =)
5 votes -
Assign Multiple Contacts for a single Device
Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.
26 votes -
Allow ticket Creation when the send-to address is in the BCC Line
Currently Automatic ticket creation https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera does NOT happen if the @ticketing.atera.com address is on the BCC line of the email. Sure, it works fine on TO: and CC: but if you want to sneak in a ticket on your reply email by BCC'ing the forwarding email, it will just get black-holed by Atera, and no ticket will be created.
2 votes -
Use single browser tab for Screenconnect sessions.
Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.
8 votes -
Knowledge Base Import
Similar to how you can import Customers from a CSV, allow for efficient creation of Categories and Sections by using a template CSV.
9 votes -
FedRAMP Validation
It would be great for Atera to achieve FedRAMP validation for companies that are under NIST 800-171/CMMC compliance regulations.
3 votes -
Reports on internal notes
Reports on internal notes added to Atera by all or selected technicians for specific period of time.
3 votes -
Configuration Policy for installed software, settings
Assign a baseline policy for what software and settings should be applied and auto correct/reinstall if a change is detected. Similar to SCCM baseline configuration.
1 vote -
Ability to see missing Patches on offline device
Ability to see missing Patches on offline device
7 votes -
Optimized Automation and Patch
Need to find a better solution for patch and automation.
The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.
While it isn’t really…
32 votes
- Don't see your idea?