- or
No existing idea results
- ~ No ideas found ~
4761 results found
-
Set Automation Profile when creating Customer folder from API
Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
From this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int
}
To this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int,
"AutomationProfileID" : int
}2 votes -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
15 votes -
interactive map
It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.
Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.
4 votes -
58 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Ticket Statuses Default to have the Custom Statuses
To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.
5 votes -
Clone Generic Tickets
Ability to create a generic ticket that can later be cloned and associated to customers.
3 votes -
White Label custmer facing ticket schedule
Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]
7 votes -
Customize sent from address for emails
We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.
So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.
We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.
61 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Define variables on uploaded scripts
I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.
This solution will help me on locations and agents with no good internet bandwidth.
2 votes -
Ability to select multiple contacts when creating new ticket
When creating a new ticket for a client it would be nice to send the initial email to multiple people instead of just a single contact.
4 votes -
duo
Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other
15 votes -
sms alert
SMS/Text message for Alerts depending on severity. Send a Text Message aswell as an email when a server goes down after X amount of time of no response from Agent.
13 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
64 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Search devices by info other than Agent Name
It would be great to be able to search devices by Service Tag # or serial #. I would also love the ability to choose what information is shown for each device in the customer/device list view. Right now it's just Agent Name, last logged user, and a folder location if applicable. It would be great to be able to also display service tag/serial, computer model, public IP, etc.
1 vote -
Ability for End User to Run Scripts from Helpdesk Agent
It would be nice if the end user could right click the Atera Helpdesk agent and have an entry called "Tools or Utilities", when clicked it would then pop out a subfolder that has scripts (only the ones published by the technician) so that the end user can run the scripts to fix common issues.
I have a script right now to fix our email signatures when they get goofy and it would be nice if the end user could just run that on their own.
37 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
-
API Contract write functionality
The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.
5 votes -
filter tickets negatively
filter tickets negatively: i.e. add an option to not display tickets from specific customers
1 vote -
Network Agent
In our line of business and I'm sure many others I run PC's on my network that have no access to the outside world, there ran threw a NIC and Switch separate of the internet. I would like to see the ability to run a agent remotely via the main agent or even run scripts on remotely via that agent.
1 vote -
Integrate with Datto RMM
Fully integrate Atera with Datto RMM
2 votes
- Don't see your idea?