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4761 results found
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A smarter way to monitor temperature
One of the most important features of any RMM solution is the monitoring of hardware. Specifically, temperature of the motherboard, CPU and DISK. Atera has that capability right now and thresholds are fully customizable. But different hardware has different thresholds.
Within the Intel lineup, there are different thresholds for the i3, i5 and i7. And even within the same processor family, there are different thresholds for different generations.
Having one conservative threshold generates a lot of false alerts. And going the other way is risky. Creating different thresholds for different processor types and generations becomes a management nightmare giving that we can't create monitoring sets yet.
What would be great is if Atera built an AI engine that received temperature telemetry data from the agents and compared them against a database of specifications for each peace of hardware. This way, you only have to build it once and every client benefits from it.
One of the most important features of any RMM solution is the monitoring of hardware. Specifically, temperature of the motherboard, CPU and DISK. Atera has that capability right now and thresholds are fully customizable. But different hardware has different thresholds.
Within the Intel lineup, there are different thresholds for the i3, i5 and i7. And even within the same processor family, there are different thresholds for different generations.
Having one conservative threshold generates a lot of false alerts. And going the other way is risky. Creating different thresholds for different processor types and generations becomes a management nightmare giving that…
62 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Technician Privileges
Not all technicians should have the same privileges per customer, folder, or machine.
We need the ability to limit level 1 or outsourced technicians from running scripts, accessing a remote command prompt or PowerShell.
Currently, all technicians have SYSTEM account access to all endpoints.
This is a major security concern!
Currently, any technician can reset or create admin credentials.
This includes Active Directory domain controllers.
Entering the following commands from a remote command prompt will grant all technicians domain admin rights.
net user administrator /active:yes
net user administrator $NewPassword$33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket automation, time spent
In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.
2 votes -
Separation between internal notes and communication from customers
Separation of internal Notes and Communication with a customer: would be nice to have it for example, in a box on the bottom right. The colors are helpful but when you put in the notes, after 1-2 replies, it throws to the bottom and now you have to expend. Would be easier to see it like this in a separate box
3 votes -
Get Notified when end user submit a feedback
We need admins get notified when a new survey (feedback) is created after the ticket is closed
4 votes -
Automatically add new customers to an existing automation profile
It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.
3 votes -
gdata
Hi,
We use G-Data Endpoint security.
Atera show the G-Data, but not the Status of the virusscanner.
Is it possible to integrate the status of it ?Best regards
Jan Wynen8 votes -
Notes or description section on Invoice
It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.
Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.
40 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
draw.io
Integration of Draw.io in customer records.
2 votes -
Filter by Empty Custom field
Filter by empty customer field: i would like to be able to filter the device view by a certain custom field that is empty (n/a).
3 votes -
Automatically close tickets upon resolved alerts
Add automation rule to close a ticket. If you configure automation rules to open a ticket you should also be able to automate closing a ticket. An example being, if you have an availability monitor set up and the alert opens a new ticket but that alert gets resolved a few minutes later you should be able to automate closing the ticket as well.
71 votesHey,
We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.
If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/
Thank you,
Yakov
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Restore previous version of KB
KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.
2 votes -
Increase the record size for the Event Viewer from 1,000 to 10,000
When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.
On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.
The Atera Event ID 7045 is normal operational behavior for the agent, according to Atera support.
Since that is the case, could you please adjust the Display records max option from 1,000 to 10,000 records.
When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.
On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.
The Atera Event ID 7045 is normal operational behavior for…
3 votes -
CheckBox option under Folders
Under folders, have the checkbox ability as well so we can select some devices
7 votes -
Allow AND and OR conditions
Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Activity Log Addition
Log more activities, such as who is creating/modifying scripts
4 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
Device Board ordering
Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?
Would be super useful
Cheers
J
1 vote -
Random Delay to Run Script
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a random number between 1 and 999 or something, and wait that time before starting the script.
I've attempted to program delays into scripts, and while they work, the same wait is applied to all machines that have the script, so all machines end up waiting the same amount of time, which is the same behaviour as if there was no wait at all.
This will be very helpful to limit network traffic, putting strain on resources etc, if we need to push out large transfers or downloads, and helps to spread them out, rather than spike them all at once.
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to…
2 votes -
API
Currently, it is possible to create a new customer using the API. From here, I can even create folders under the customer. I can even assign a threshold to a folder.
The only thing I am missing, is the ability to set Patch automation profiles to the folders.
This means that adding a customer is still a 2 fold job. Running a script and manually adding the correct patch automation profiles.
2 votes
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