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4761 results found
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job card
Ability to turn a ticket into a job card that will allow for a user to sign for it and email a copy of the job card to the ticket holder as part of administration task for a site visit
2 votes -
Event Monitoring Improvement (v2)
I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
(https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).But there are more issues with it that should be addressed...
When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.
The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).
Here's why this is a problem...
I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.
Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.
I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.
There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!
I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
(https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).But there are more issues with it that should be addressed...
When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.
The fifth option is "Events by…
4 votes -
Add the ability to email a Knowledgebase Article to user in TIcket and Device.
I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.
13 votes -
Multi-tenant customer management
Multi-tenant customer management:
Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
Parent Company
- Branch ACustomer A
Customer B-
Branch B
Customer A
Customer B
Customer C -
Branch C
Customer A
Customer D
Customer E
Customer F
It would also be helpful to have dashboard views and alerts that are specific to the branch we actually work in and the customers associated with our branch, otherwise we are wasting time looking at alerts for customers supported by another branch entirely.
Multi-tenant customer management:
Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
Parent Company
- Branch ACustomer A
Customer B-
Branch B
Customer A
Customer B
Customer C -
Branch C
Customer A
Customer D
Customer E
Customer F
It would also be helpful to have dashboard views and alerts that…
11 votes -
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Searchable and Reportable Custom Fields
Any Custom Fields we add to a Device page should be searchable and show up in reports.
62 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Laptops report their GPS location to track where inventory is.
Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.
14 votes -
Disable default tags
It would be such a help to be able to disable the default tags that Atera comes with. I understand we can set up our own custom tags, but it would still be helpful to be able to remove the default tags to help with simplicity.
2 votes -
Calendar Integration iCloud
Office365 und Google are here, but help us Mac Users too... It would be nice to see iCloud Calendar integration.
2 votes -
Feature Roadmap
Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.
31 votes -
Pulling a timesheet report via Ticket number
When pulling a Timesheet Report, it would be most helpful to be able to pull the time dedicated to a certian Ticket Number. When we bill our Break/Fix clients, it is by the ticket number. Also, if our regular client has a certian ticket that they want billed to a specific PO or Payment Account, they request that single ticket separately. As it stands now, we must pull the PDF and edit through the PDF to include only one ticket. Having the ticket number in the filter would eliminate many admin hours.
2 votes -
Alert Report
I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended2 votes -
Advanced reports: Hardware inventory
Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?
2 votes -
Grafana for data visualization
Grafana for data visualization
2 votes -
Allow custom buttons to trigger scripts
The option to add customized buttons on the device/customer device interface to trigger frequently used scripts.
The speedtest button would be a great example. Select a device and click a button for one click script runs and get the device speedtest.
2 votes -
Ticket Business Hours
I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.
6 votes -
Folders under Attachments
To be able to upload folders under attachments would be nice
2 votes -
Inform the end user when the chat has been properly set up on their end
Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.
2 votes -
- Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
2 votes -
Dashboard view under Custom for a snapshot of the device
Dashboard under each client with information that we select. A table view of last login time, IP address. This will allow us to see a healthy snapshot or shows us where we need to fix issues
2 votes -
Passbolt integration
Passbolt integration
2 votes
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