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4761 results found
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Atera End-User License
You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization
157 votes -
Cache information for faster load times, and show the last update time.
The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took almost 4 minutes for me to go and find the workstation open up the service manager, wait for it to populate to select the service, and click restart. I believe this can be sped up a lot by caching the data, Most of the services we don't necessarily need Real-time information about their state for general system administration, we already know we need to restart or stop/start the service and the current state doesn't matter. Just having a hint that the service was running in the last 15 minutes is good enough 98% of the time.
The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…
9 votes -
Security Audit of Atera Platform
It would be good if Atera would commission a third party to undertake a security audit of the Atera platform and publish the report. How can we provide any kind of assurance to our customers when we do not even know if security is being looked at?
If Atera suffers from a breach what can we say to our customers? We use a random product that we have no idea the security of it and they got hacked?
77 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
Set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
3 votes -
Give our technicians the option to Assign an existing ticket to another contact, without the "Manage Contacts" permission.
We want to be able to give our technicians the option to Assign an existing ticket to another contact/customer, the only option I found to make this work is to give them the "Manage Contacts" permission, but this is NOT OK at all, because then, every tech has the option to really manage the contacts and change their details and this is not something that we want them to be able to do.
Need to achieve that without giving technicians unnecessary permissions.1 vote -
Co-Managed Services
Business case
A customer who requires more than one MSP to provide services for their IT function. However, most vendors for PSA and RMM are great to provide a single tenancy per MSP with multiple technicians and multiple customers, but assuming the MSP is the single outsourcing party per IT customer. This is the common scenario with small IT customers.
The bigger customers may have more than one MSP.
The struggles are:
1. Different vendors’ PSA and RMM add complexity and require integration between MSPs
2. Single point of contact from a customer perspective requires one MSP to take all first-level calls and to escalate to the correct direction or sometimes wrong escalations which introduce delays
3. Automation of the ticketing system is not great unless every MSP installs its own RMM agent/system
4. Troubleshooting experiences delays as other parties are required
5. Extra processes and workflows are required to be followed to achieve interoperabilityOur MSP is spread across Europe and we do partner with other MSPs. Some of the MSPs are happy to revise their vendor for PSA and RMM and collectively move to a single one.
I am looking for a single vendor for PSA and RMM solutions that will be able to do the following:
1. The IT customer will have the main tenancy at the vendor for PSA and RMM
2. The IT customer will create accounts for the internal technicians
3. The IT customer will pay for their own technicians/devices
4. The IT customer will be able to invite MSP A, MSP B,…, and MSP N to their vendor tenant
5. Each MSP will be able to designate who from their own technicians will be shared with the IT customer tenant. It may be a per-user or a group belonging level
6. The IT customer will be able to organise the permissions for the shared technicians in the IT customer's own tenant
7. The MSP will be able to see the IT customer environment (as per the given permissions), tickets, and reports in their MSP portal in conjunction with what the IT customer can see in theirs
8. The vendor for PSA will bill the IT customer for all external (MSPs) technicians additionally. The devices are already covered in the main tenancy
9. IT customer and every MSP will have their own tenant for the same vendor for PSA and RMMAll the salespeople from the PSA and RMM vendors can read between the lines and easily pick up that this will be a game-changer for the sales channel. Using the same solution for the customer and the MSPs will inevitably push the MSPs to think do they want to work for this customer. If yes, they have to use what the IT customer already has or to be able to convince them to a change. The PSA and RMM market competition will move to the hearts and souls of the big to mid-sized enterprise IT customers, as they will drag the MSPs to use the same solution.
Business case
A customer who requires more than one MSP to provide services for their IT function. However, most vendors for PSA and RMM are great to provide a single tenancy per MSP with multiple technicians and multiple customers, but assuming the MSP is the single outsourcing party per IT customer. This is the common scenario with small IT customers.
The bigger customers may have more than one MSP.
The struggles are:
1. Different vendors’ PSA and RMM add complexity and require integration between MSPs
2. Single point of contact from a customer perspective requires one MSP to take all…2 votes -
Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
43 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Loose the childish wording in information messages such as Drat, and Phew
I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals
3 votes -
Teams plugin for customers or engineers to create tickets
Teams plugin for customers or engineers to create tickets from chats. Just a button......
14 votes -
1 vote
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battery
Allow filtering by Battery health, to get a list of devices with battery under x %
7 votes -
Optional Install Update Now or Delay prompt for Windows/Mac Patching.
End users should be allowed to delay there patches up to X amount of times before they are forced to reboot and install them.
This should run off the agent and be configurable from the Admin Portal with messaging customizable.
3 votes -
1 vote
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Agent Option for Silent Installer or not
Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.
7 votes -
Show Switch network interface information
For switches, it would be helpful to have a list of the interfaces which also includes the interface information such as port status, ip address, name, mac address, etc.
Also, if the ability to power cycle those ports or perform any switch management or a CLI interface would be immensely helpful.
And in the table, allow the system to see other devices that you already have the Atera Agent on, and have that table link items found on a switch so you can click on known devices and go to that page.
2 votes -
bulk ticket upload
It would be nice to be able to create multiple tickets (especially scheduled tickets) by uploading a csv.
2 votes -
Dynamic "Subtree" tables in SNMP templates
We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.
An example would be a list of disks in a raidset.
row1: title:disk model, Base OID to return the subtree with all the disk models
row2: title:smart state, Base OID to return the subtree with smart state of all disks
row3: title:health state, Base OID to return the subtree with health state of all disksthis would a powerful way of extending the existing template solution which is quite static imho.
yes, in the existing way, we can manuall specify all the disks when adding the device. the templates themselfs are static. so when different systems with a different amount of disks in a raidset should be monitored, the template functionality as it is now is of limited help and always needs lots of manual modification to monitor the different raids, etc...
also, if the raid(in this example) gets expanded with additional disks, the technician has to remember to adjust the OIDs in atera so the additional disks are monitored. with the functionality of dynamic subtree tables, this could be circumvented (additional disks, etc. are automatically added to the monitoring)
this eliminates human error and will also dispaly information like this in a much more human readable fashion - and it would greatly enhance the snmp template functionality.We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.
An example would be a list of disks in a raidset.
row1: title:disk model, Base OID to return the subtree with all the disk models
row2: title:smart state, Base OID to return the subtree with smart state of all disks
row3: title:health state, Base OID to return the subtree with health state of all disksthis would a powerful way of extending the existing template solution which is quite static imho.
yes, in the existing way, we…1 vote -
Monthly Patchmanagement Report
Hi, it would be very useful if we could define in the patch summary report the number of missing patches when a client is Up to date or not.
Because in a larger network the report is nearly always Negative.2 votes -
Ability to change order of OIDs
Ability to change order of OIDs
2 votes -
Check if your client's password or admin password has been in a breach or their data is on the dark web
To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.
13 votes
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