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4757 results found
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Assigned Technician does NOT receive notifications if another Tech is set at the contact
It would be nice to get an email notification when another tech responds. For some reason if a tech responds or is the contact in a ticket. They do not Get an email response and would only know by manually checking the ticket.
1 vote -
More granularity on the reports.
More granularity on the reports. Some techs need access to Software Inventory reports for example, but not the Technician comparison reports. Need to be able to decide on that
1 vote -
run scripts via API
Could it be possible to run a script against an API.
We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it
16 votes -
Save last folder location in File Transfer
A Quality of Life suggestion: remember the last location open in the File Transfer feature for each device so that when I reopen it I start where I last left off.
1 vote -
Send system information with Helpdesk Agent support tickets
What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?
272 votes -
copy password without clicking the 'show' button
Today i had to change the admin password, because i cannot copy the password without showing it.
Please fix :)
2 votes -
Sort of the notes
The notes are sorted, that the newest is at the bottom. To get quick all the informations, it is better to change it, that the newest is on top!
1 vote -
Notes integration
To link Atera to some of our project management and knowledge base platforms. A lot of information is stored and updated on those platforms and it will be great to pull it into Atera to the device page, customer page, and even the main dashboard. It can be different note platforms like - Evernote, Jira conference, notion, or even Monday.com.
2 votes -
IT Automation Profiles and Scripts Roles and Permission
Roles & Permissions: when limiting access to a specific customer, the technician shouldn't be able to delete or edit IT Automation Profiles/Scripts that are assigned to other customers
2 votes -
See past users on device
Ability to see who were the past users on the device
5 votes -
Ticket creation from customer call
Ticket creation from customer call
5 votes -
Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
130 votes -
work from home
Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.
8 votes -
1 vote
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We want use WINGET
Is it possible that Atera also supports WINGET
30 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Customer Portal / Service portal suggested improvements (consolidated)
Added by Atera:
This thread is dedicated to the Customer / Service portal. Suggested ideas are grouped for more convenient search and future product enhancements:
- Portal end-user experience
- White label capabilities
- Adding more data / fields
- Portal announcements
Initial request:
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.Added by Atera:
This thread is dedicated to the Customer / Service portal. Suggested ideas are grouped for more convenient search and future product enhancements:
- Portal end-user experience
- White label capabilities
- Adding more data / fields
- Portal announcements
Initial request:
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to…167 votes -
Make the Primary Contact appear first in the list on new ticket creation window
When making a new ticket, the Primary Contact should appear first in the list of users to make a ticket under, and they should also be designated by the green asterisk on their username, which is already evident in the Customer Page under Contacts.
1 vote -
Improvement to Network Bandwidth Threshold Monitor
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better prepared for calls from end users. For instance, when they connect to a wifi network that has the bandwidth of DSL and packet latency of 100ms, I'd like to create an alert so I can notify the user of what kind of experience they can expect on a low performing network. This would also reduce calls about apps not functioning well, or VPN performance being slow.
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can…
4 votes -
Agent deployment from scanning agent (non domain controller)
Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.
5 votes -
Bypass SLA and scedule specific date + add this field to API
There is no easy way, inside Atera, to scedule a date of work or planned date of work. Using SLA always is a pain and not relevant of all ticket and jobs to do. also, adding that colum in ticket with easy access to change the date and filter by date would be awesome.
3 votes
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