The ability to have a billable time entry summary sent to the customer anytime a technician has submitted one through a ticket.

Alert for AV definitions and status not only for Bitdefender.
You are showing the AV product on the device already but you dont have alerts for all products.

We have two email accounts that people use for two different IT Departments.
Security and Support.
When they reply in email to those tickets. the reply is to the same email address.
This is confusing.
The reply should be to the email the ticket was opened with. Support when reply to the support ticket over email.
and to security, when reply to the security ticket via email.

A ticket can only be assigned to a technician.
In big companies, IT departments have many workers and sometimes a ticket must be reviewed by more than one technician.

Actually in the settings there's the flag "Ticket cannot be reopened", the request is for a second flag as a title.
Thank you!

I wish there was an option to select a preconfigured set of event log monitoring items and the same for windows services. Right now we have to manually setup each event id or windows services we want to monitor. I would like to be alerted whenever important event ids are logged, such as critical events. I would like to be alerted whenever a service that is configured for automatic startup ends up stopped.

Ability to automate alert emails based on custom fields like we can default ones.

I think it could be great if we could bulk assign devices to a new monitor agent.

See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)

would like to be able to monitor websites without html content.

An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system

Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.

Being able to un-merge tickets.

Better and extended permissions settings. We would like to give a specific customer access to remote management only on their own systems. If we create a technician for this, he is allowed far too much and can see far too much within Atera. If you can set the permissions much better on menu items, hiden notes, scripting then we can use this as a service. Perhaps a separate license can be created for this, which gives a customer the right to take over his own systems only and nothing else in the system.

When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".

We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.

When producing a report for a software publisher, the search on name is too constricted. For example, search for ESET and nothing found - you have to put in the full publisher name. Please make this a partial match.

Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.

It would be very helpful is we can categorize passwords, just like in Devices or similar.
Office 365, Active Directory, etc. etc.

Add a refresh button to the disks area in Atera. When cleaning up a computer with a full hard drive using scripts, it would be nice to be able to see the new free space when requested. A little refresh button to request updated Disk information would be fantastic!