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  1. Atera should have additional billable (or free...) roles other than technicians. We have project managers & help desk admins that do not provide technical support.

    We don't use Atera's ticketing because our admin staff would cost us an extra $300/month just for them use the help desk, nothing else.

    We would love a discounted "role" of a "Help Desk Manager" who like a technician has granular access to help desk tickets per assigned client. But that's all they can do.

    We have someone that can manage tickets, assign tickets, but do not have to be a full $150/month agent since…

    10 votes

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  2. Have the ability to set approval workflow for articles in knowledge base. Suggested status would be: "For approval", "Approved", "Rejected".
    "For approval" and "Rejected" shouldn't be visible in customer knowledge base in customer portal, but "For approval" should be visible in internal knowledge base in Atera, for selected roles. Admin-roles should be able to see everything in Atera.

    Also be able to set who can approve and who can submit for approval, lets say for internal knowledge base Tier 1 technician can only submit, but admin can approve and reject. For customer knowledge base selected customer end user (preferably IT-manager)…

    5 votes

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  3. Automatically install ONLY defender security updates so we can create a patch automation just for this. It would be super handy for clients who don;t have the money to buy paid antivirus and adds value to us as their support solution.

    4 votes

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  4. Bitdefender needs to have an uninstall password DURING deployment. I spoke with BitDefender and they said to allow local management and then add the password and then change it back to cloud managed. Not having this functionality in the cloud to set per customer is unacceptable.

    4 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  5. Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal…

    8 votes

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  6. I'd like to create a report that shows the results of the last MS Defender scan. I can do it for an individual pc by running Get-MpComputerStatus in Powershell, but it doesn't look very good and I have to do it for each individual pc. Being able to run a report for every monitored pc in each clients office would be nice.

    5 votes

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  7. A lot of spurious tickets and alerts get created and are intermingled among legitimate tickets and alerts. Selecting all, although easy, is out of the question. While clicking through several tickets and alerts quickly, the check box is easily missed. The check box size itself is fine, but it would be nice if the hot spot around the check box were larger.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. Would like to suggest when delete the device prompt asking to key credentials 1 more time to confirm delete it.

    Current only have option prompt NO \ YES when delete the device , but some how wrongly click for human error. recommended add the 1 more layer when delete the device prompt key the Atera login password to double confirm remove it.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. Add a column option in the devices list that shows the "Notes" custom field

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  10. Download Atera admin app on laptop or PC

    7 votes

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  11. It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.

    8 votes

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  12. When making changes to IT automation schedules, make sure this is recorded into the audit logs.

    6 votes

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  13. When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. Ability to choose which alert will open a ticket

    12 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. Atera should include Axcient x360 Sync to the product offerings.

    2 votes

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  16. Enhance the Patches Status Summary report by display patch names alongside individual devices.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. The Ability to Edit Existing Stored Passwords is Paramount!
    ALso the Ability to Export stored Passwords to .CSV file.

    These two features should be implemented as they are commonly needed.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  18. We should be able to lock down certain scripts for Tech's only, keeping Admin scripts out of view. (Add a check-box or something to the Script Create\Edit screen)

    It would be nice if we could re-sort the scripts list by Script Name and have a check-box to select several scripts with an option to MOVE them to a different Category

    1 vote

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  19. We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  20. This terminology needs improving
    Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
    Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.

    proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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