4693 results found
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splashtop
Granularity of control of where Splashtop is installed.
Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.9 votes -
Two options for Windows Update restart configuration
It would be great if there were the ability to select two choices under Window Update restart configs. The idea being, I have windows updates under Automation scheduled to go at 11 pm every Thursday. My configuration policy is currently set to Allow end users to control device restarts. This is because my end users computers are not always online at 11 pm. So when the computer comes back online the next morning the update policy kicks in and then starts prompting the user. The problem then becomes updates wont reboot the computer the night before because of those prompts…
2 votes -
The ability to monitor file shares
The ability to monitor file shares.
Maybe by selecting a monitor agent,
and giving a network path.2 votes -
Alert escalations
I would like an option that if it wasn't resolved after so much time to email another address (escalation@domain.com). I know I can do this with tickets with a beta feature, but I don't normally use tickets
1 vote -
Modify Ticket Naming Convention
When linking a calendar entry, [Atera #(Ticket Number)] needs to be in the calendar entry to link it to the ticket. This disrupts the whitelisting ability because we cannot invite customers to the calendar entry without them seeing "Atera" in the title. Please give us the ability to change the Ticket Name Convention to be what we want it to be.
1 vote -
Notes in app
A way to add notes to a customer in the mobile app.
7 votes -
ITGlue import into Atera
I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers
14 votes -
Filter out offline devices from the patching report so we can get a more accurate report
Filter out offline devices from the patching report so we can get a more accurate report
3 votes -
asset report that includes devices
We neet to be able to run an asset report for our clients (and ourselves). It should include the devices along with the custom assets since devices are assets as well.
8 votes -
Password Protect Custom Field
Protected Custom Field - It would be great if we could hash or protect custom fields in order to store passwords, as these can be pulled from API or PSAtera. This could be utilized to give unique local passwords to each workstation.
11 votes -
Script-based Threshold Item
The new script-based threshold item is a really great addition, but it highlights an important component missing from Atera - inheritance.
When applying thresholds to endpoints, it's necessary to have thresholds inherit monitors from upstream thresholds. Right now in Atera, only one threshold can be applied to any endpoint at a time. What we need are thresholds that can build upon each other and overwrite values based on where the value changes.
For instance, I'd like to configure a top level (default) threshold to apply to everyone, but then get more specific with thresholds at a customer, and even more…
11 votes -
Auto-Capture of Scheduled Activities as Time Entries in Tickets
I propose a key enhancement: automatically capturing scheduled activities, such as on-site client installations or Teams-room setups, as time entries in tickets. This functionality is essential to ensure that the time allocated for these planned activities is directly reflected in the ticket's time tracking.
The current lack of automatic synchronization between our calendar scheduling and ticket time entries represents a significant inefficiency in our process. Implementing this feature would greatly enhance accuracy in our time management and billing practices.
1 vote -
Total offline devices per customer
a way to have the system email or notify if lets say X percent of the devices are offline? X being what ever percent you
set as your notification threshold.1 vote -
Integration with supremo
Integration with Supremo (as team viewer)
7 votes -
Custom Ticket Activity Status
Recently Atera has added the ability to create custom ticket status, and also change the Ticket Activity Status manually. However I would like to create our own custom ticket activity status' beyond the "Read" "unread" "Awaiting customer response" "Awaiting Technician Response".
Personally I find the coloured labels much easier to identify what the status of a ticket is, so being able to add Activity status' like "Pending Third Party" or "Booked in" will make it much easier to see what tickets I don't need to look at with a quick glance.
40 votes -
Schedule existing tickets
the ability to schedule an existing ticket for a later date
175 votes -
Salesforce Integration in Ticketing and Customer Relations
As a company, we have different departments that have different purposes. On the MSP side, having an RMM software like Atera is 100% critical, however it is hard to convince the higher-ups to pay for such a software when it overlaps so heavily with the CRM softwares like Salesforce. Instead of having the softwares overlap, have the softwares integrate. CRM, specifically Salesforce, integration with Atera would turn the conversation from "use Atera INSTEAD of the software you've been using for years for 90% of the company" to "use Atera ALONGSIDE Salesforce".
It should seamlessly sync ticketing, contracts and SLA's, customer…
3 votes -
Using Assets in tickets
It would be very useful if we would be able to select an asset when creating (or working on) a ticket.
We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.
12 votes -
Google Workspace integration
Google Workspace Intergration.
Using Atera for internal IT it would be great to be able to:
+ sync users, OU and groups for support portal.
+ sync assets such as company owned devices
+ using Google (shared) Drive for storing documentation.
+ SSO with Google for atera techs and support-portal users.49 votes -
Unable to discover Multiple subnet
The same subnet can be added but we are unable to scan the device in a different Subnet
2 votes
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