5016 results found
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See which technician is on a particular device
It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.
1 vote -
Internal Wiki for admins
It would be great if we had an internal wiki where we can post notes and important information only for admin/technicians eyes. Something like Teams Wiki
1 vote -
tableau de bord
Il serait intéressant de pouvoir personnaliser le tableau de bord afin d'y mettre les informations clés qui nous sont pertinante et de pouvoir définir nos filtres et nos seuils.
1 vote -
Have an API key just for different users
Having only 1 API key is limiting. If I have a junior dev, and I want him to develop some API things, but I don’t want him to have access to delete commands, and commands that could be disruptive, develop a framework so we need to know that the api work properly. API call change do a lot, Granularity for users. Have an API key just for one user
10 votes -
Bidirectional integrate with azure DevOps tickets
Bidirectional integration with azure DevOps tickets.
2 votes -
Only allow login from MAC-addresses.
Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.
Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the…
2 votes -
Deep Billing Integration
We want Atera to be able to read how many backups or Endpoints a customer has so we can bill them using the billing functionality and not manually. The info is there.
6 votes -
Patch Exclusion - Remove the patch from showing in the patch needed view
Please can you look at adding the functionality to remove any patch showing in the agent patch available status if the admin has removed or excluded said patches from availability. This will make the view cleaner as currently the agent machine reflects in the needing patches when actually they are up to date.
13 votes -
custom fields
Ability to add specific required custom fields to different ticket types.
7 votes -
Agentname / FQDN
Unfortunately, after installing the agent, only the computer name is displayed.
It would be much better and more useful to display the FQDN. Directly in the overview.
This would make it much easier to assign machines and search much faster if you know the AD. As well as simply adding new machines under a "dummy customer" (transfer) and then assigning them to the real customer.It is important that the FQDN is shown DIRECTLY in the overview.
Small adjustment, big effect.1 vote -
debian
Reboot/Shutdown - Mobile App
I sorely miss the fact that you can't simply restart Linux machines. This is possible when accessing via a website.
Is something planned here?1 vote -
Integrate 3rd Party App for EU (DE + ES) Accounting Software
It would be great o have for EU Clients more Integrations available. QuickBooks and Xero are not ready either for DE nor ES Market. Was doing a trial and liked it but its not complaint with the local law, GPRO and general tax reporting API connections. Can we have more integrations like SevDesk, SumUP, Odoo?
10 votes -
Alert if working someone elses ticket
Alert if you grab a ticket that someone else has already grabbed, alert before you save any comments if the ticket is in someone else's name, alert before you change the status of a ticket that belongs to someone else, etc.
Basically, this will just let you know that someone else got to it faster since it is not real-time and you are not both working the same ticket.
6 votes -
Windows updates installed with Atera are not synced with local client PC update history
According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.
41 votes -
Customize Ticket Type
Customize ticket type
14 votes -
Link Automation Tasks
Would be great if you can link a chain of dependency for the automation tasks. Like example if I have two tasks, one to create a restore point and another to run a manual PowerShell script. I should be able to assign the restore point automation first and make it a dependency so if it fails the other task fails as well.
A step further would be to make it agent based so if the first task succeeds on the a few of the agents and not on all the agents. The chain of tasks continues for those agents that…
1 vote -
Choose Anydesk or Splashtop as default for some computers
AnyDesk: Ability to choose Anydesk for some customers and Splashtop for others. And then only show Anydesk for specific customer and to not send the Splashtop installer again via the Atera agent (need to remove it everytime)
20 votes -
Inventory and Asset decommissioning reports.
Warranty Master /Scale Pad added to the apps site, or adding these features to your current reporting. This will greatly help with life cycle and budgeting for IT departments and for MSPs for Clients. Ability to count devices, and retire them with assets value.
8 votes -
Show customer attachments in mobile app
With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.
3 votes -
Retrive SNMP device oid and value with API
It would be very useful to be able to retrive via API device data, like SNMP, oid and current value
4 votes
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