5024 results found
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Deploy MSI File if it's not installed
When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.
6 votes -
Update Chocolatey Script to a newer version
Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.
214 votes -
Tags via API
Get / amend Ticket tags via API. It would be great if we were able to view/amend/add the tags associated with Tickets
1 vote -
Include "Form Factor" in Agent Details and Reports.
I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.
Backend would ideally run (one-time):
$ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
switch ($ChassisType) {
3 {"Desktop"}
4 {"Low Profile Desktop"}
6 {"Mini Tower"}
7 {"Tower"}
8 {"Portable"}
9 {"Laptop"}
10 {"Notebook"}
11 {"Handheld"}
12 {"Docking Station"}
14 {"All in One"}
23 {"Space-saving"}
30 {"Tablet"}
31 {"Convertible"}
32 {"Detachable"}
default {"Unknown"}…2 votes -
Categorize tickets based on threshold profile that generates them.
Have 2 thresholds for a single company, but have the ability to treat tickets from one threshold differently to another. Ie state the name of the threshold profile and act accordingly.
We want to do this to treat tickets from a new subset of servers differently to the existing servers.
5 votes -
software
Software dashboard where you can see a list of all software on devices that need updating and have the option to update all at once, like you can with the patching dashboard. It would also be great to have an end of life / support section where we can view this info.
1 vote -
Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates c
Here's an idea to enhance automation:
Idea: Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates critical tickets if unresolved. This feature would streamline alert management, reduce manual intervention, and improve response times for critical issues.
1 vote -
passkey support for bitwarden
Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.
6 votes -
custom field/form: checkbox with dependencies
When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
Example:
1. Is this change request part of an existing project?
Check box option is Yes or No.
Dependencies would now be an option if choosing "Yes"
Text Box 1: to enter project name
Text Box 2: Ticket number of project.4 votes -
Built-In Virtual Display Adapter/Driver - all remote tool capable
I am finding a need for a built in virtual display adapter/driver with the Atera agent that can be utilized by any remote tool for headless machines or machines with their monitors turned off.
This would be especially helpful in many scenarios and avoid on site support or alterations to enable remote capabilities.
1 vote -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
4 votes -
Improve adding Manual Time Entries
In the new UI, entering manual time entries is very laborious.
Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.
It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.
20 votes -
3rd software party report
The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down
5 votes -
Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd
When someone creates a ticket via email and cc's someone else, the other person usually replies back and we then have a second ticket created with RE: or FW: infront of the subject line, as the cc'd person did not receive the ticket created response with ticket # etc. there should be a way to have the system automatically detect this and merge it into the correct ticket
30 votes -
IP private Column
I'd like to suggest an improvement for the Customer > Devices view. It would be very helpful if the "Private IP" address could be added as an optional column via the "Edit Columns" feature. Currently, this information isn't available in the list view, and having quick access to it would streamline diagnostics and device management.
2 votes -
Disable the automatic reconnect
I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info
7 votes -
reorganization of the knowledge base
Hello,
The knowledge base configuration is not optimal.
Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.4 votes -
Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
2 votes -
Audio and Viceo redirect for "Work from Home"
Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”
1 vote -
Automatically enabe "restore points" and create a new restore point every month.
Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.
1 vote
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