5072 results found
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Integration with Miradore MDM
It would be great to manage MDM device through Atera using Miradore.
8 votes -
Ticketing Dashboard for display
Ability to put Atera's dashboard/ticket board on a screen without having to purchase a license for it. Would need to autorefresh too
29 votes -
iaas
Application as a Service to include Kubernetes as a service directly from the Atera console
1 vote -
Add a CC or Watch List
Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.
1 vote -
Import and Export for Password Manager
The Ability to Import and Export Passwords In Password Manager
19 votes -
billing integration with exact online
billing integration with exact online and Atera
3 votes -
Option to enable automatic AI suggestions within Ticket Automations
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good…
2 votes -
Notifying end users of Remote Access Whilst on the machine
With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where…
5 votes -
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
9 votes -
Templates for common "how to", "self help" knowledge base articles.
We are all in the same industry and mostly share the same requirements. Examples would be a OneDrive configuration, password resets, clearing browser cache to name a few.
A template would allow our customer portals to be populated immediately with relevant content and we would simply need to change the name of the company and modify any of the template to target the specific customer needs.
2 votes -
Metrik / Graphs for Network bandwith
A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.
2 votes -
Font and Character Attributes
StrikeThrough SuperScript and subscript!
4 votes -
OntheClock Timecard Integration
Consider an integration for ticket times with www.ontheclock.com
This request is similar to the request for QuickBooks time already under consideration
1 vote -
Auto agent assign with profile name from the signed in username of a domain computer
Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.
1 vote -
Google payment option for mobile app
Please add the Google play payment option to subscribe to Atera on mobile app please
1 vote -
reports
Dans les rapports classiques, nous souhaiterions pouvoir sélectionner plusieurs clients, car nous avons des clients avec plusieurs site qui souhaite des rapports consolidés. comme par exemple dans le rapport: Rapport sur le contrat de niveau de service (SLA), ou un seul client peut être sélectionné.
2 votes -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
23 votes -
Support for Fedora and RHEL Devices
Provide support for RPM-based distributions:
- Fedora Linux
- CentOS Stream
- Red Hat Enterprise Linux (RHEL)7 votes -
Add API Calls for Assets
Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.
29 votesHi,
Great news! Your idea has been approved and is planned for implementation, however this will require a longer duration than Q3 '25.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Pubic Roadmap - API endpoint - get asset.
Best regards,
The Atera Team
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emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm, not just some.
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"
1 vote
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