5024 results found
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Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
2 votes -
splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
3 votes -
Improve Logging for Software Updates
Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.
2 votes -
Minimize powershell/cmd instead of closing-opening each time
I wish Atera could add an option to minimize the window when I open a PowerShell or CMD into a device, just to check on something in the background
Also would be great to have a Multiwindow PowerShell/CMD1 vote -
Various functions are missing for MacOS
Dear community, I pay extra for MacOS support and am very disappointed that many functions are still not available for MacOS. In particular, I can run scripts, but I cannot define thresholds based on this script.
It would also be important to me to have granular patch management for updates, i.e. sorted by third-party provider or manufacturer as well as severity of the updates.
As MacOS support costs extra, all functions that are available for Windows should also be available for Macs.
5 votes -
Preview updates exclusion
Preview updates exclusion
Currently, there doesn’t seem to be an option to exclude “preview updates” in Atera Patch Management. The only way to do this now is to manually add an exclusion for the unwanted updates in the Automation profiles every month.
We need a setting for the automatic exclusion of “preview updates”.
2 votes -
SLAs based on ticket type and custom fields
Ability to setup SLAs based on ticket types, tags, and custom fields.
1 vote -
synology C2
Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA
6 votes -
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...1 vote -
Settings rights for technicians - insufficient scaling
I need to give my colleague access to the SNMP library, but I don't want him to be an administrator. At the moment, I don't have the option to assign him permissions for this section only.
It would be good to have more scalable permission levels for technicians.
1 vote -
Windows and 3rd party patch scanning
It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.
6 votes -
Add to ticket automations
Request:
Add to automation "Actions" so that we can pick Action Type "Set FIeld Value" and then pick "Related Field" = Customer and then "Value" being a drop down of Customer names.
This way we can build automations to put tickets under the right customer based on Ticket Title.Why?
- Clients sometimes send us emails directly instead of sending to the email we have setup in Atera to generate tickets. So we have to forward their email to create a ticket, but sometimes their email is not in the contacts of their customer settings and we have to manually go…
2 votes -
Zomentum could further streamline our billing processes
Atera Team,
I noticed that Atera integrates seamlessly with Xero, which we currently use. Can Atera's Dev team work on exploring whether integrating Zomentum could further streamline our billing processes, particularly for subscription services like M365 licenses for our customers.
Given the potential benefits, we would appreciate your insights on this integration and its feasibility. Your prompt response would be greatly valued.
2 votes -
Custom Statistics Counter
This is an improvement idea next to custom fields.
Custom fields only allow to set a field with a current value but does not keep history data.
This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
This would allow to run detailed monitoring on server and workstation.The custom statistics counter should only allow numeric values, but…
1 vote -
Involve community manager in the Idea Suggestion Portal
As an improvement in Atera's communications, how about adding Gilgi to the operations parts of the portal to respond and triage?
1 vote -
The ability to forward from a ticket inside the ticketing software is a must.
Quite simply, add the ability to forward a ticket to someone outside of the ticketing system so they can add a comment to the ticket or just simply see what the ticket information is.
Having to screenshot or copy paste a ticket contents into an email client and send to an external party is a little backwards. Being able to connect directly to a 365 mailbox with OAuth would be nice also.
1 vote -
knowbe4
I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.
42 votes -
Device column listings
Please allow us to remove AI from the column listing. I don't have the feature, don't want the feature and sick of seeing it on every expletive deleted application I use. I need to do work, not hide AI functionality all damn day.
1 vote -
Backup Assist Integration
Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.
7 votes
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