5084 results found
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Threshold Hysteresis
When disk space goes over my 80% threshold I get a warning, that's great. But 79.999% doesn't constitute "Resolved", I'd like to set the hysterises level (say to 5%, it's defacto 0% right now) so the warning comes in at 82% and is considered resolved at 78%. By adding this degree of hysteresis, the flood of Alert Problem / Alert Resolved messages is reduced.
1 vote -
scheduling
All engineers to be scheduled for Install or onsite visits
creating a work ticket for the work and adding it into their diary - (Atera Diary)1 vote -
splashtop chat intergrate to a ticket current and if no ticket , as well as have a chat row in a ticket as no comunication can be logged
Currently, when using splashtop and chatting, the agent has no fallback of what was discussed. It would be great if you could integrate that into a current ticket, or if there is no ticket, create that for a new ticket as well. Also, tickets have a tab that can be listed as chat as an example
1 vote -
Add a billing account for invoicing that syncs with Quickbooks as it is different than the Atera primary contact.
Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...
4 votes -
Functionality to create automatic maintenance schedules
Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.
8 votes -
Customer name display on the splashtop
It will be nice when we remote with splashtop on a server let's say DC that will show DC-Customer so we know who's server we working on. Each customer has a server call DC or Exchange and if I work on two customers server with the same name at the same time I get confused. Showing the customer name will be nice
1 vote -
New Time Entry Worse Than The Old One
The placement is nice but previously I could type just 5 or 15 or whatever and it would understand that meant minutes. Now I've apparently got to type 00:05:00 or it complains that I'm trying to set it to more than 24h - which doesn't even make sense because 05:00:00 would only be 5 hours.
Please put it back how it was.4 votes -
Time Entry / Management
Time tracking is currently a huge pain point for my company when dealing with Atera. We need some kind of time entry screen where we can see each technician's work week and their time entries for each day-- allow us to add/edit time here.
5 votes -
honeypot
Would be nice to have a sweet Atera HoneyPot and rich alerts showing up in Atera Alerts when the honey is tasted.
3 votes -
Disk utilization in percentage and real value in one Alert
It would be great if the real value is also displayed in the case of an alarm relating to disk utilization. For example "The disk utilization (C:) 87.81% (43.90 GB of 50 GB) is higher than the threshold value of 80.00%"
This would allow us to see at first glance on the dashboard whether you need to act quickly or whether you can process it a little later.3 votes -
Ticket automation based on support email address
It would be great for us to be able to create ticket automations based on which support address received the email.
Currently we have multiple SLAs for a particular client depending on the service type. So we have created additional support email addresses for the different service types but cannot manipulate the incoming ticket based on the support email address.
1 vote -
Allow customization of the "forgot password" email text.
On service portal, clicking on "Forgot password" or "Access using activation link" the customer receive an e-mail in english and not in the localized language as customer portal (italian in my case). Give the possibility to customize the email text.
1 vote -
Ticket retention
We need a way to place a retention policy on the tickets that are under closed or deleted status.
Example: if ticket a ticket is closed or delete for 6 months of last modified date, then completely remove it from the platform. Sometimes our users send sensitive data over tickets even when we request they do not and we want to ensure if there is ever a data breach that the threat actor cannot mine legacy data.
1 vote -
More than one Atera agent install
Currently at the Moment the Atera agent only allows one install , when it installs it should have the company name on it too.
currently we have a other vendors that also use Atera and when they use there client it removes ours.
1 vote -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
6 votes -
Ability to assign a contact to multiple devices for work from home
Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.
170 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Enhanced Monitoring and Screen Capture Feature in Atera RMM
Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.
We kindly request that Atera consider adding a feature that would enable us to:
Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.
Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic…
17 votes -
Embeded iframes
Allow us to add embedded iframe links into articles
2 votes -
Internal reply edit button
An edit button should be in place for internal replies.
This would make tickets generally more readable and less cluttered.2 votes -
report for automation profiles assigned per folders
This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.
1 vote
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