5039 results found
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Combined Script Reporting
The option when running scripts to multiple devices to have the results exported to one result summary instead of clicking each device to see results.
Usage example: Checking bitlocker encryption method... Run script on selected devices and have all output combined into one report. (We have changed from 128 bit to 256 encryption and we have been trying to check which devices are still using the old method)
This would allow us to open the single report and easily scroll through all results instead of going through the recent processes and checking each one manually.
Besides the bitlocker example, I…
3 votes -
Monitoring Hardware in a System
Monitoring hardware within a system (i.e. battery, memory errors, hard drive errors / S.M.A.R.T. errors, BSoD reports, etc.)
3 votes -
Recent Processes export to billing
I would like to have the ability to attach "Reports" > "Recent Process" to the client's invoice, so the customer can see the software and drivers that have been installed. These updates take some time and as an MSP I would like to show my customers all the background work that is being completed.
5 votes -
When exporting tickets into an Excel spreadsheet times are off
When exporting tickets into an Excel spreadsheet times are off (needs to be corrected)
1 vote -
Thread Action
Agents now have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.
Need to create a separate ticket or task from a user’s message to separate or expand on that item? No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from.
1 vote -
PC Offline
Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.
15 votes -
Simple Ticket Merging
Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.
Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…
14 votes -
Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
47 votes -
Allow add-ons to be purchased and applied to individual agents
Purchasing of add-on features should not be an "all or none" in being applied to agents. For instance, we would like to only purchase Network Discovery for one or two of our agents as they are more Tier 2 or manager level, but there would be no need for the rest of the agents to use this feature.
1 vote -
111 votes
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Ticket view in agent page
When on an agent, ticket list is missing on the page.
So nightmare to list all tickets where the agent is implicated.on the contact page, we can view a ticket list ( very simple should be improved ), but as for us contacts are associated to one agent or more, it would be good to have a view of all tickets when on agent page, in order to have all history at agent level and not contact only
3 votes -
3 votes
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Amount of devices under Customer > Devices and in folders
When viewing a customer's devices under Customer, we cannot see the total amount of devices. Even under folders, it doesn't give you the total amount of devices one client has. We need to calculate one by one. Would be nice to know how many there are in total.
3 votes -
Atera Agent Version Number
Is it possible to show the installed Agent Version. Its a minor thing but could help with troubleshooting. Would also be nice to add to classic reports.
3 votes -
Send mass email from Atera to customers
Send mass email from Atera to customers
3 votes -
network discover
You need to add an option to delete network discovery data. I am in a trial and I "tried" network discovery. I don't like the way it operates and function's so I am not going to use it. So since I am not going to use it I don't want to see that data on my dashboard.
4 votes -
save Ticket view on customer page and mobile app.
save Ticket view on customer page and mobile app.
These get reset everytime.4 votes -
Search by machine name
It would make finding a specific machine much easier if we could search by the actual machine name at the Customer level instead of just agent name or last logged user.
I made a workaround by creating a Machine Name custom field for each agent and having a Powershell script query the machine name and set the custom field value when the agent is installed. Then I use a custom view on the devices page where I can enter the machine name and find the agent where the Machine Name custom field contains the device name I want to find.
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2 votes -
A report that will tell us how many devices have the helpdesk agent installed.
This will be ideal for admins who run the helpdesk agent script for all their customers. One will be able to see who all has the helpdesk agent installed.
7 votes -
bundle
Ability to run a script after a software/bundle execution (goal : inject some custom settings or set software's defaults)
1 vote
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