4750 results found
-
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
2 votes -
Get MSI/PKG download link via API
Many other services that require an agent to be installed give you the ability to get the download URL via API. It would be great for automating onboarding, with the ability to get the download link for the MSI or PKG/DMG. Thanks!
1 vote -
Zapier new trigger-based on Entry of a new time entry to a ticket
Zapier new trigger-based on Entry of a new time entry to a ticket
1 vote -
Free Dashboard Account
Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.
It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.
963 votes -
Export tickets to pdf
the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client
16 votes -
Patch Management (New) - save a view or filters
Patch Management (New) - save a view or filters
It would be nice to save views that we have filtered in the new Patch Management section of the Atera Portal. It is causing a lot frustration Atera resets the filters I am using. especially hard when I have do my monthly IT Reports.6 votes -
Include Device Identifier in OTP Approval Emails
I’d like to request an enhancement to the OTP approval workflow for agent installation.
Currently, when a user attempts to install the Atera agent and is prompted for an OTP (which happens often because we have several clients in foreign countries with spotty internet), an email with the OTP code is sent to all agents. However, the email does not include any information identifying which device or user triggered the request.
In onboarding scenarios (for example, setting up 25 new users), multiple OTP prompts can occur at once, resulting in several emails with different OTP codes and no way to…
1 vote -
Access to KB’s from mobile app!
Provide access to KB articles from mobile app
11 votes -
Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out…
69 votes -
There needs to be a way to delete the connection used for syncing customer contacts.
I moved a client to a new tenant. the old connection information is no longer valid but there is no way to remove it. the result is an error when trying to sync the customers
1 vote -
ticket timer auto stop
issue:
Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.Feature required:
Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.6 votes -
Add Patching Status to the Public API for Dashboard Integration
We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.
2 votes -
Additional monitoring for IP/Domain/MX/DNS
Website IP/Domain Name monitoring
MX record and DNS record monitoring4 votes -
Device Check-In/Check-Out Workflow for Loaner Management
Description: Introduce a check-in/check-out status system for devices, distinguishing between permanently assigned assets and temporary loaners. Admins should be able to mark devices as “Checked Out” with user details and expected return date, and “Checked In” when returned. Include reporting capabilities for tracking overdue returns and usage frequency.
Use Case: Streamlines loaner device management and reduces loss or misplacement of shared assets.
2 votes -
Dark Web Monitoring
Any thoughts on introducing Dark Web Monitoring for customer sites so we can offer this service to our customers?
45 votes -
Domain Expiration Tracking
I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.
17 votes -
Manually retire device
Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.
21 votes -
VPN App
I would like to see a VPN application/service in App Center.
15 votesHi,
We wanted to let you know that your idea is currently under review by our Marketplace team, as they are looking at different vendors.
We welcome you to add the ones you prefer as comments in this suggestion!
We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
Use a Monitoring Device to SSH/CLI
With monitored device setup you should be able to add the option to SSH/CLI into the device monitored. So the AteraAgent (that doing the monitoring) handles the connection to the device to ssh. For example port 80/443 unreachable but device locally is reachable. Can use the monitored device quick to get into troubleshoot.
1 vote -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
5 votes
- Don't see your idea?