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5042 results found
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Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
4 votes -
New ticket status as canceled
Please can you add canceled status, For the tickets that do not apply or other matters.
1 vote -
Alerting - Acknowledge (ACK) and Standard Down Time (SDT)
Have switched from LogicMonitor and we have multiple accounts for multiple MSPs. Would like to request these features if not already requested or considered.
- Alert Frequency - Ability to set the frequency of the alerting. This is extremely useful if you sleep through a few alerts.
- The ability to Acknowledge alerts for alerts that could wait some time.
- The ability to set alerts as Standard Down Time with a number value in hours (i.e. SDT 4). This would suppress the alerts for 4 hours.
1 vote -
API Key - restrict by IP or FQDN
Configure the IP or FQDN that the API Key can be called from.
6 votes -
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
3 votes -
More visibility for when an agent is offline
More visibility for when an agent is offline. For example, out of 35 devices are working fine, 5 devices that are not, and i have 0 visibility to see why, so i'm in a blind spot where the customer is telling me that it is online and trying to reach out to Atera AWS site but i have no visibility. Need better ways to view the logs and i can't troubleshoot.
3 votes -
Allow non-admin user to create device folder under site
Currently only an admin can create folders under Customers Tab->CustomerName->Devices. Could you add the ability to assign permission to a normal user to do this? Assigning Full Admin rights to 1st line support engineers just so they can create a folder is not a good idea.
1 vote -
Respond to tickets without clicking into them
It would be great to be able to post a response to a ticket from the tickets page without having to click into the ticket and wait for it to load.
1 vote -
7 votes
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mangement overview
Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features
8 votes -
Routing Alerts
Hi,
It would be nice to be able to route alerts. For example, my company wants alerts to be tickets but we do not want the Resolved alerts to be tickets. So it would be nice if we could route the Critical and Warning alerts to our support email and the Resolved alerts to our general emails.1 vote -
Alarm-Dashboard - Custom labeling for Eventlog-Events
In the alarm dashboard, threshold alarms of the event log type are presented in a confusing manner.
The own designation of the threshold value is not adopted in the overview of the dashboard.
This already works well with scripts. So it would be good if all alerts could have a custom /userfriendly name.
1 vote -
When agent is deleted automatically remove / uninstall bitdefender
Remove the bitdefender agent when the atera agent is delted
24 votes -
Revamped Helpdesk Agent
What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
How would you improve it and what (if any) features would you add?
Let us know341 votes -
Automatic logon to Windows device using password creds
Provide a way to automatically log into a Windows device (using creds saved for that device / customer /overall, as stored in the Password feature). For example, feed those creds to Splashtop automatically.
2 votes -
2FA Using FIDO Security Keys
Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.
19 votes -
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to newly ticket.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive and direct and I believe is a bug not a missing feature.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive…
4 votes -
Network Discovery New Devices
Network Discovery: I want to see only NEW devices connected to the network. Right now, it shows all devices (not just new)
23 votes -
Folder rules to populate devices based on criteria.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the folder names as a location would be icing on the cake.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the…
7 votes -
screenconnect
Backstage access from the devices page. It is nice that ScreenConnect is an option that can be used for connecting to remote devices. However, a great feature of ScreenConnect is the ability to use Backstage, which prevents users from being disturbed when needing to work on their computers. It is available after connecting to a device. Still, it would be nice to have the ability to connect directly into Backstage rather than connecting and then switching over to Backstage. Sometimes, work must be done, and alerting the user isn't always necessary.
4 votes
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