4803 results found
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Move conversation to top of ticket
Move the conversation drop-down/menu to the top of the ticket under the initial email. Additionally this would make it necessary to have the original email/ticket submission be at the top at all times.
2 votes -
Ability to disable ticketing system
It would be a massive benefit to be able to disable the ticketing system completely within Atera. Like alot of Atera users, we use an external system due to how poor the built in Ticketing system is. Everything is tied to tickets but takes up space on the dashboard etc without being able to remove it.
2 votes -
Schedule surveys to be sent out
Ability to schedule surveys to be sent out X amount of time per month, rather than every time after a ticket, so it doesn't spam the end-users
2 votes -
It Automation profile: notification if some profiles coindide
IT Automations profile: Would be nice to have a notification when multiple IT automations coincide since we have a lot of users on Atera.
2 votes -
Hardware Inventory available regardless subscription tier
Include the Hardware Inventory in the Classic Reports. This feature would be a great asset for all Atera Customers, including lower subscriptions than the current mentioned. This report is a basic requirement for customers to identify the hardware lifecycle.
2 votes -
Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
124 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Increase the max time run for scripts
The Max Run Time in Atera is 60 min and we want more time please.
7 votes -
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
51 votesHi!
We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.
- If you could choose to get 2 types of Alerts through Atera system, what will they be?
- Once you get the alert, what do you expect for your next steps in the system?
- What will combined alerts in Atera system help you with?
Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here
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An automated message saying we will call you shortly, will be sent to the customer if the ticket was unread more than 15 minutes
Sometimes when there is heavy workload and the customers are angry if we're calling after more than 15-30 minutes from ticket creation time. my suggestion is to send an automated reply with "we will call you back shortly" so the customers will feel that their problem is being mitigated and we did not forgot them.
1 vote -
Ability to select a single Microsoft Patch and apply it to a Customer Group
In saturations where a single specific Microsoft KB needs to be applied to a Customer Group - It would be nice to be able to search for that KB and select for ONLY that KB to be pushed out through IT Automation and Patch Management.
Example: During Quarterly Maintenance, if we only want the previous months MS patches pushed and not the most current, it would be nice to be able to select the one KB and push it to that Customer Group.2 votes -
Security and Authentication
Add a description to the Access List. Although the IP address helps identify the location, adding a description will help navigation and identification.
2 votes -
Dashboard Shortcuts
Shortcuts on the Dashboard to delete warnings/allerts or clear the notifications
2 votes -
upload software for bundles
We would like to be able to upload installers for software that is not available under bundles
Another idea - Could you add the SentinelOne installers?
6 votes -
Network Discovery with with Azure AD
It would be very nice to be able to use all features of Network Discovery with Azure AD
Network Discovery with with Azure AD - Network Discovery is a nice tool but the cost it is unfortunate since support says it will only work with a Domain Controller with exception of seeing devices.
All of our clients currently are using Azure AD to reduce cost of on-site servers (DCs) and it also minimizes virus/trojans.
2 votes -
hour block
block of time without an end date that automatically renews when the time is up
2 votes -
Option to send a Notification Email for a Device When It Comes Online
Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address…
5 votes -
Remotely allow installation of reviewed and approved software to non admins
Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance
3 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
3 votes -
Ability to export the password manager for a client.
Ability to export the password manager for a client.
4 votes -
Folders in Mobile app
Folders in Mobile app
3 votes
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