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4973 results found

  1. Allow us to mark a customer as delinquent on their account, and then it shows some type of icon or symbol next to their name on their portal and any tickets for them.
    That way techs can easily see when a customer isn't paid up and can address it accordingly.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  2. Someway to view the timestamp the last timemachine backup occured on a Mac agent

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  4. Ability to generate individual work order summary per ticket

    We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)

    Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it…

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. Would like to sync contacts, addresses, device passwords

    11 votes

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  6. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    298 votes

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    1 comment  ·  Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. I created a Custom Field on our Support Portal. It is a dropdown of all our Sites. Is there a way to sort the list alphabetically? We have about 30 sites and it's hard to use the dropdown box if the names are not sorted alphabetically.

    5 votes

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  8. When installing an agent, the security pop up is generic and the end user is not familiar with this. Would be helpful to have the ability to white label this pop up, so the end user can recognize the install as ours.

    2 votes

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  9. Ability to connect survey results from Atera to Google reviews

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. At the moment a tickket can only be schelude if it is created by us.
    if the client created the ticket there is no option to schelude the ticket to another date.
    Example: "a client has raised a ticket and its about a new start on the 9th of october" ideally we would like to allocate this ticket to the 8th of Oct.
    Could we please have a feature within the ticket that would takes to a calendar and we could choose when to do it and I think is not just for this example for any ticket.
    Best Regards…

    1 vote

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  11. We only required this software as monitoring purpose if we don't want ticket system, so you can provide option to disabled ticket system feature from admin panel.

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  12. ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
    we've have instances of techs working tickets that had been reassigned to another tech.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.

    2 votes

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  14. Ability to write on the ticket when a technician is on a phone call so it would stop the SLA. Right now, there is no way of doing it so our technician need to send a follow-up email to the client so it stops the SLA from within Atera.

    2 votes

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  15. Users need to be able to add additional email persons to the ticket (such as supervisors) so they can be included in the helpdesk email chain.

    1 vote

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  16. Receiving emails which is cool, but need a way or a details list of what the errors mean. And then maybe what sollutions can be followed to resolved the error messages on the Agent Summary.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  17. There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.

    9 votes

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  18. Ability to create and send custom email/text alerts to customer/contacts

    6 votes

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    1 comment  ·  Alerts  ·  Admin →
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  19. Phone system integration for tickets

    5 votes

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  20. Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.

    5 votes

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