4701 results found
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Recent Processes to csv
Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.
3 votes -
Button to suspend BitLocker
A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine
9 votes -
Atera to have its own Database of OIDs
Atera to have its own Database of OIDs
3 votes -
Ability to search a device based on a specific model.
Ability to search a device based on a specific model. This is not possible in the advanced search on the Device tab
3 votes -
Customize Dashboard and Reports
Customize Dashboard and Reports
52 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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Ability to put agents into folders via Atera API
Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.8 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Rubrik backup
Rubrik backup
2 votes -
Hi.....We currently have an MSP that is running our ticketing system in Service Now. Wanted to be able to duplicate the tickets in Atera so
Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.1 vote -
Traffic monitor
Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective…29 votes -
Task Bar
Could we get a tab, maybe at the bottom, like in vmware that shows running tasks and recent ones that have completed. Recent processes is too deep in the UI to be convenient to be going there constantly. It would be nice to have quick access to these recent processes with a number of running, finished and failed processes to easily manage your environment. This tab could pop-open at the bottom to show a slightly more expanded view for quick reference.
1 vote -
Configuration policy
Configuration policy is missing elements:
Bitlocker number, GPO configuration, putting computer to sleep, modify the password8 votes -
Auto-Assign Ticket to Last Commented Technican
It would be awesome to have the automation option of Auto-assigning an unassigned ticket to the technician who adds a comment in the ticket. For example,
- Contact creates a ticket which would be unassigned
- Technician 1 responds to the ticket via email or the portal by sending a message.
- Auto-assign the ticket to Technician 1
4 votes -
Add time entry information in Advanced Reports Ticketing Summary
It would be very useful to add time entry information in the Advanced Reports Ticketing Summary. This would be in an effort to have better TimeSheet reporting abilities/options.
4 votes -
this is not support suse linux we required
Add Linux SUSE all version for monitoring..
1 vote -
3rd Party Integration and Not Add-ons
Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera
25 votes -
Ticket Rounding - 5 minutes | 10 minutes
Add 5 and 10 minutes option to Ticket Rounding Settings
21 votes -
Make Ticket Source editable
Ticket source is a field we can't change at the moment. However, it does show up in the Ticket Summary Report.
All tickets manually entered ticket are now classified as a Phone call. As we also use tickets to track projects, or enter them when someone walked to my desk the widget on the Ticket Summary dashboard will contain incorrect statistics.
Please make the Ticket Source field editable, so we can enter our own values.
1 vote -
Device Service gui in Dashboard
Would be nice to have a services gui in the device dashboard that could send the restart, stop, start and kill command without having to drill into the pc to bounce a service or use a terminal to get service name and restart it.
1 vote -
Count bubble on Alerts like you have for Network Discovery in left nav
This would allow users on other screens to see if there are alerts pending.
Currently we have to periodically click on Alerts to see if there are any.
Having the count show up will let us know when we need to look at them.1 vote
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