4701 results found
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Live screenshot of device to see user activity
The ability to silently take a live screenshot of a device to see user activity to determine if free
435 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Include "Form Factor" in Agent Details and Reports.
I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.
Backend would ideally run (one-time):
$ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
switch ($ChassisType) {
3 {"Desktop"}
4 {"Low Profile Desktop"}
6 {"Mini Tower"}
7 {"Tower"}
8 {"Portable"}
9 {"Laptop"}
10 {"Notebook"}
11 {"Handheld"}
12 {"Docking Station"}
14 {"All in One"}
23 {"Space-saving"}
30 {"Tablet"}
31 {"Convertible"}
32 {"Detachable"}
default {"Unknown"}…4 votes -
Update the guide to match the video. /qn https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
Says it silent installs but you need to update the guide to include the crucial info that when adding the app you need to add the /qn to the argument section of the add app page or else it user prompts for install.
1 voteHi,
We wanted to let you know that your idea is currently under review.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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"ticket type"
The ability to add Ticket Type as a column in the initial tickets view screen.
1 vote -
Meraki integration
Meraki Integration, which includes monitoring for AP's Switches and MX appliances.
100 votes -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
3 votes -
Windows and 3rd party patch scanning
It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.
9 votes -
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
1 vote -
AI Insights Update Article
I see that AI Insight offers way to create new knowledge base articles, but what about updating articles? This would be especially useful when a process has changed or if new steps are required as technology changes. It would be great for Copilot to suggest an additional step based on a technicians actions, or even maybe simplify them if the technician took more steps then they needed.
2 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Show Huntress in Antivirus Field
Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.
11 votes -
How do I set up QuickBooks Assisted Payroll for my company?
To set up QuickBooks Assisted Payroll for your company, first activate it by going to the Employees menu, clicking on Payroll, and entering your payroll service key. Then, complete the setup by adding your employees, providing the company details, adding tax and payroll items, and connecting your bank account with QB.
https://proadvisorsolutions.com/blog/quickbooks-assisted-payroll-what-is-it-and-how-to-set-it-up/
1 vote -
How to Download and Use QuickBooks Install Diagnostic Tool?
The QuickBooks Install Diagnostic Tool is a utility offered by Intuit to resolve problems with your QB Desktop application. This is present in the QuickBooks Tool under the Installation Issues section. You can use the tool by clicking on it and waiting for it to finish its work process.
Read More About this Tool: https://quickbooksdatamigration.com/blog/quickbooks-install-diagnostic-tool
1 vote -
Resource performance on the app
Using the App on mobile devices, I wish I could see the performance of the workstations and servers when I view the devices
1 vote -
Ability to edit Internal Note on ticket
I really wish we had the ability to edit an internal note. In the event of an error, it would be nice to be able to hit an edit button and change an internal note.
48 votes -
Close Note field
When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).
Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and…
2 votes -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
6 votes -
What is QuickBooks Error 1406 and How to Resolve It?
The QuickBooks error 1406 is an installation error that occurs while a user tries to install the QB Desktop software or its latest updates. This usually occurs due to an outdated Windows operating system or problems with the Microsoft NET Framework. It can lead to a hampered workflow and impact your vital business processes. To fix it, first update your Windows OS to the latest version, then repair your Microsoft NET Framework.
Read More About this Error: https://quickbooksdatamigration.com/blog/quickbooks-error-1406/
1 vote -
Export all BitLocker keys via the API
In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.
It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.
The BitLocker keys should be available via the Agents "GET" command.
25 votes -
Penetration Testing
I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.
65 votes -
User-defined forms
Making forms user-defined would be very helpful. For example, if I create a New User Onboarding request form, I may only want HR to complete that form. Currently, there’s no way to restrict access so that only HR users can see and use it.
1 vote
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