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4973 results found

  1. time entries are essential informations for the customers to get to know about the progress of a ticket.

    so it would be a good idea to have an ability to automaticly send a mail with informaions about a time entry via ticket automation rules

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.

    2 votes

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  3. We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.

    It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.

    2 votes

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  4. Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.

    Key Strengths:
    • Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
    • Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
    • Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
    • Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
    • Cost-Effective: The open-source nature and flexibility of deployment…

    2 votes

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  5. Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…

    2 votes

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  6. When building out our knowledge base (KB) on Atera for the AI assistant to pull from I have noticed that it will sometimes pull an answer from the internet that I do not want instead of checking for a KB article on the topic first.
    It would be very helpful to better customize the AI assistant's answers if there were an option to force the AI assistant to review the KB every time before answering.

    11 votes

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  7. It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.

    5 votes

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  8. To be able to integrate COVE DATA Protection backup monitoring into ATERA.

    4 votes

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  9. Veam integration

    199 votes

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  10. When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )

    12 votes

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  11. If a customer emails in, and also asks another query that's different from the original request, the response can also be split into a new ticket with a different ID (but linked to original)

    7 votes

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  12. I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure

    8 votes

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  13. Would be helpful to see if an EDR software such as Huntress, Sentinel One, etc. is installed in the security area of a managed computer. Currently this section only pulls what's available from the Windows Security Center, and that doesn't seem to know what EDR software is for the most part.

    9 votes

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  14. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?

    5 votes

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  15. Dear Atera Team,

    Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!

    As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.

    We have a use case where some of our customers require us to have remote access to their devices, while…

    2 votes

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  16. To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back

    4 votes

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  17. Pls. enhance the API to retrieve a list of all workhourrecords of a month (or filtered by start / end date).
    Currently we must iterate through all tickets to retrieve the workhourrecords.

    2 votes

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  18. Pls. enhance the API so one can access all workhourrecords filtered by date.
    Currently, we must iterate through all the tickets to get the workhourrecords.

    2 votes

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  19. Create an alert when a BSOD occurs with minidump information.

    21 votes

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  20. The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

    Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

    3 votes

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