5083 results found
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New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
Sites / Assets Screen Improvements
The Sites / Assets screen is lacking in functionality.
The ability to customize columns needs to be added and all asset fields should be added as available filters.
Also, the search should be improved to search all fields.
The primary fields I need visibility on are 'Model' and 'Serial Number'.I am pushing to switch my asset tracking to Atera and this functionality is the only issue stopping me from being able to do so.
6 votes -
Change management
Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.
162 votes -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
3 votes -
IP private Column
I'd like to suggest an improvement for the Customer > Devices view. It would be very helpful if the "Private IP" address could be added as an optional column via the "Edit Columns" feature. Currently, this information isn't available in the list view, and having quick access to it would streamline diagnostics and device management.
3 votes -
Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Import Public Holidays for Business Hours
Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL
1 vote -
related agent
I normally work with multiple computers located in different areas of the company. Why can I only connect one computer to my account (as contact)? I have several customers with the same situation, but absurdly, ATERA only allows me to connect one computer to one contact and does not provide for anything of this nature.
1 vote -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
2 votes -
splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
3 votes -
Enable actual PDF/Excel file delivery for scheduled timesheet reports + centralized download overview
Hi Atera team,
The current “Schedule Report” feature for timesheets is very limited. While it sends an email notification, that message only links back to the classic report screen with the preset date range — not to an actual PDF or Excel file. From there, users still need to:
• Manually select the customer
• Export the report
• Rename and organize it for invoicingThis makes automation feel more like a reminder than a real time-saver.
💡 Suggested improvements:
1. Scheduled timesheets should be delivered as:
• A PDF or Excel file attachment via email
• Or a direct…2 votes -
Improve Logging for Software Updates
Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.
2 votes -
knowbe4
I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.
44 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Various functions are missing for MacOS
Dear community, I pay extra for MacOS support and am very disappointed that many functions are still not available for MacOS. In particular, I can run scripts, but I cannot define thresholds based on this script.
It would also be important to me to have granular patch management for updates, i.e. sorted by third-party provider or manufacturer as well as severity of the updates.
As MacOS support costs extra, all functions that are available for Windows should also be available for Macs.
5 votes -
SLAs based on ticket type and custom fields
Ability to setup SLAs based on ticket types, tags, and custom fields.
1 vote -
Settings rights for technicians - insufficient scaling
I need to give my colleague access to the SNMP library, but I don't want him to be an administrator. At the moment, I don't have the option to assign him permissions for this section only.
It would be good to have more scalable permission levels for technicians.
1 vote -
Zomentum could further streamline our billing processes
Atera Team,
I noticed that Atera integrates seamlessly with Xero, which we currently use. Can Atera's Dev team work on exploring whether integrating Zomentum could further streamline our billing processes, particularly for subscription services like M365 licenses for our customers.
Given the potential benefits, we would appreciate your insights on this integration and its feasibility. Your prompt response would be greatly valued.
2 votes -
Custom Statistics Counter
This is an improvement idea next to custom fields.
Custom fields only allow to set a field with a current value but does not keep history data.
This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
This would allow to run detailed monitoring on server and workstation.The custom statistics counter should only allow numeric values, but…
1 vote -
The ability to forward from a ticket inside the ticketing software is a must.
Quite simply, add the ability to forward a ticket to someone outside of the ticketing system so they can add a comment to the ticket or just simply see what the ticket information is.
Having to screenshot or copy paste a ticket contents into an email client and send to an external party is a little backwards. Being able to connect directly to a 365 mailbox with OAuth would be nice also.
1 vote -
Device column listings
Please allow us to remove AI from the column listing. I don't have the feature, don't want the feature and sick of seeing it on every expletive deleted application I use. I need to do work, not hide AI functionality all damn day.
1 vote
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