- or
No existing idea results
- ~ No ideas found ~
5062 results found
-
Delivery Optimization thru Atera
Atera can use Delivery Optimization (Microsoft). Finally, Microsoft developed better Windows Updates through Delivery Optimization to efficiently manage the data transmitted thru the Internet.
Now, Atera needs to be able to use this feature instead of enabling "Local Windows Updates" to be used.
1 vote -
Work from home: client has two monitors, I want to see the two with my session
Work from home: client has two monitors, I want to see the two with my session
1 vote -
Pop Up
i will like atera to implement a feature to allow a pop message to appear in the centre of the screen for all clients at ones, the reason for that would be so ones a month i could update all systems without worrying that work was left unsaved, this way i could schedule a popup window with a signout button on it, and the message will read, Your IT is running updates overnight please save your work and click sign out at the end of your workday.
the message can only disappear when sign out is clicked, i should then receive a message back stating whether it is safe to run updates.i will like atera to implement a feature to allow a pop message to appear in the centre of the screen for all clients at ones, the reason for that would be so ones a month i could update all systems without worrying that work was left unsaved, this way i could schedule a popup window with a signout button on it, and the message will read, Your IT is running updates overnight please save your work and click sign out at the end of your workday.
the message can only disappear when sign out is clicked, i should then…12 votes -
Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Disk exclusion based on size.
Ignore disk smaller than x GB to ignore recovery or USB license keys.
3 votes -
Auto uncapitalize Tickets
Emails from people who talk in all caps.
Some people never learn to just use normal punctuations and email etiquette.1 vote -
Remote
It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.
Kind of like how two people can remote into a server at the same time.
1 vote -
Network Discovery with with Azure AD
It would be very nice to be able to use all features of Network Discovery with Azure AD
Network Discovery with with Azure AD - Network Discovery is a nice tool but the cost it is unfortunate since support says it will only work with a Domain Controller with exception of seeing devices.
All of our clients currently are using Azure AD to reduce cost of on-site servers (DCs) and it also minimizes virus/trojans.
5 votes -
Monitoring SNMP devices without having an atera agent installed on a connected device
Monitoring SNMP devices without having an atera agent installed on a connected device
1 vote -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A public reply + a CC = email to User A and User B.
- Internal note = email stays with technician.I would like the option to change the target of the public reply - ie, edit the "to" field, which is currently unchangeable.
In this way, a public reply would go to User A by default, but this could be changed so that it goes instead to User B, and User A isn't notified at all.
I've seen this in other ticketing systems, so hopefully it wouldn't be too hard to implement.
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
5 votes -
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch ins
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch installed and what vm's/pc it got applied to e.g. computer name. Currently it will just say how many agents in the task and if it was successful or not. Another feature that would be great would be to be able to schedule an existing ticket and not just a new ticket.
9 votes -
Non DC Network Discovery Client.
I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.
2 votes -
Bidirectional integrate with azure DevOps tickets
Bidirectional integration with azure DevOps tickets.
1 vote -
if a contact only has a mobile number and not a phone. this number should be the one showen in the tickit details for the contact
Atera only "quick" show phone number of contacts. not mobile phone number. if a user doens't have a phone number and only mobile the user is shown with now phone number everywhere but when you edit the user in the contacts list.
1 vote -
looking for implementation partner
I would like to hire someone who is a specialist in implementing Atera at an MSP.
We have currently been using Atera for a year, mainly as an RMM application. I would like to take this to the next level.
I would like the invoicing from Atera to our accounting system to be set up properly, but also the items from our accounting system to Atera.
I would like to set up ticketing properly.
Optimize on and off boarding procedures.
Tips and tricks for automation.
Insight into revenues from customer contracts.Preferably someone who speaks native Dutch or English.
You can contact us at support@dynamictelecom.nl / 0031702050000
I would like to hire someone who is a specialist in implementing Atera at an MSP.
We have currently been using Atera for a year, mainly as an RMM application. I would like to take this to the next level.
I would like the invoicing from Atera to our accounting system to be set up properly, but also the items from our accounting system to Atera.
I would like to set up ticketing properly.
Optimize on and off boarding procedures.
Tips and tricks for automation.
Insight into revenues from customer contracts.Preferably someone who speaks native Dutch or English.
You…
1 vote -
Submitting ticket - agent registration
Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.
Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.
2 votes -
monitoring agent
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or might be removed. Or give me the option of selecting a new agent when I go to delete it and do the bulk move in the background.
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…
2 votes -
Ability to add time to Internal Notes, or Allow Multimedia in the Timers
We should be able to post multimedia in the ticket timers, or be able to add time via a discussion.
It is very handy to be able to post pictures in the time entries, and to be able to add time to a note.
Please add either or both.
2 votes
- Don't see your idea?