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5042 results found
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Change email response when "Login using activation link" is clicked
The email sent is unbranded and looks suspicious.
It would be good to create our own branded email and provide further information such has details on how to log a ticket correctly1 vote -
Tickets from Alerts auto-requestor-assignment
If there is no user assigned to a "machine causing an alert", set "requestor" to a Techician or System.
Current automatic behaviour is to set the first (alphabetically) contact from the affected Site to the alert/ticket .1 vote -
tag search
Adding tags to different tickets are not getting recognized by the search engine.
It would be great if you can search for ticket-tags just like in the knowledge base with "#tagname" or if there is a free-text field in the filter section and not just checkboxes for the tags.
And on top of that in the filter section the tags are not in alphabetical order, this would help too!greetings
2 votes -
Alert For Expiry Date In Assets
Alert options for expiry dates added to assets.
3 votes -
Ticket Checklist
The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.
299 votes -
datto
Integration into Datto backup and Kaseya spanning would be a nice to have. Not critical.
8 votes -
Tickets are duplicating due to Subject line
Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.
Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}
Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails, it generates a new ticket. If the ID is so old and resolved, it creates a new ticket.
Why I bring this up is because Atera tickets are duplicating whenever someone alters the subject line with either a "RE:" or a "FWD:"
Atera depends on the subject being identical to the first subject line that initiated the email OR keep the ticket # in there, which is only generated if the ticket has been responded to, when you respond within Atera, it adds "Ticket # 1234" to the subject line.Issue with changing the subject is that it creates a new thread for the end user, which is a bad practice because end user also wants the email to be under one email, and not two separate emails.
Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.
Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}
Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails,…
1 vote -
Sorting the device list by name
Sorting the device list by name
3 votes -
Ability to view KB attachments.
Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.
3 votes -
portuguese
Do you plan on having Portuguese available? Can we help?
1 vote -
fusion
fusionner un ticket dans un ticket programmer
1 vote -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
4 votes -
We can actually upload MSIs and MSTs in a script
We can actually upload MSIs and MSTs in a script
4 votes -
Consolidate Reports & Report Cosmetics
We want to easily provide clients with a single report giving them a full overview of their environment
Thus being able to consolidate reports such as
Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.COSMETICS
We would like to be able to have a "Cover Page" on our reports
Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your team during the last month."We want to easily provide clients with a single report giving them a full overview of their environment
Thus being able to consolidate reports such as
Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.COSMETICS
We would like to be able to have a "Cover Page" on our reports
Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…6 votes -
Deploy local user
When using Kaseya, I was able to deploy a local user (with local admin settings or regular) to workstations as long as the agent was active. This could be extremely useful when a new machine is setup, etc. or if we need to gain access to the machine but don't have a local/domain login.
11 votes -
AzureAD Integration for Network Discovery
Integrate AzureAd to be able to Deploy Agents to Cloud-Only Devices without onprem AD
7 votes -
Ability to remove some columns and information from classic reports
Ability to remove some columns and information from classic reports
4 votes -
Section to enter and manage my vendors. For example, the name of partner, support contract info, contact information, etc.
Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.
3 votes -
378 votes
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in hardware information display RAM configuration
We need much more detailed information about the hardware in our devices. The information is all there and the RMM we come from (naverisk) had this going for it. Have a look, that's how we imagine it: https://i.imgur.com/N3G5Dd0.png
especially the RAM configuration is important (as you want to know what type you need to extend/replace ram)
2 votes
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