4802 results found
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automated tasks
It is possible to obtain information from the list of devices if one or more automated tasks encounter errors or were unable to execute during their scheduling due to the agent being offline. Additionally, it is feasible to check the status of all automated tasks by accessing the agent, which includes their successful executions with the most recent execution date, as well as any failures, etc. This feature has already been offered by N-able for some time. I believe this is crucial to enhance productivity, rather than just relying on generating reports.
1 vote -
Screen Lock
Being able to enforce screen lock times in the portal and not by script would be a great way to ensure security and be able to view that status.
6 votes -
Improved Hard Drive Monitoring
It is crucial that my company and I are able to monitor the health of our clients hard drives, and currently the only option is a S.M.A.R.T. alert, which doesn't seem to function in my experience. An improved version of this or a drive monitor script / display on the device dashboard would be perfect.
7 votes -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
17 votes -
IP-Adress next to devicename
Being able to see the IP-Adress next to the devicename would be pretty handy.. Instead of clicking on a Agent to get the IP-Adress information, the IP-Adress could be displayed in the devicelist right next to the devicename to safe time for the technician.
18 votes -
Add payment link on invoice
Add link to an invoice: For example, we'd like to attach a link to the invoice that will direct them to a third party where they can enter credit card or bank details to make the payment
7 votes -
Ticket automation based on relative date instead of fixed date/time.
When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)
We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".
Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after…
5 votes -
SNMP: send commands, status of the doors, and more
SNMP: Ability to send commands in atera. I want to see the status of the doors, the system and many more stuff.
1 vote -
Stream Monitoring
I have several large clients that stream real time video to events like Black Hat 2023 in Las Vegas. If you are unfamiliar with the event it has a virtual booth day on the last half of the ticket.
I have clients in remote location that will stream thier presentation directly to the company booth. They use software encoders to push the video to the booth server.
They run in to problems like Task Manager popping up while broadcasting. This wrecks the stream and they look embarrasing to thier clients. This has happened hundreds of times.
I manage thier packet…
1 vote -
Axient Backup task reporting
Would be good to see reporting of axient backup intergrated to atera.
Job Status, Job Completion, Job Failure etc.If we could have the atera dashboard display this info and send alerts to technicians would be nice.
1 vote -
API bitlocker calls
API bitlocker calls
2 votes -
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
2 votes -
Have templates for newly created customer (folders, IT auto, Threshold profile, software installation)
When we add a new client, it would be nice to have templates for them so as soon as we select them, it creates the right folder, it assigns the right IT auto profile & threshold based on those folder. It send out the software bundles
2 votes -
Laptop Lockdown
With more users working remote, it would be nice to be able to lock a laptop so it cannot be used from the dash. Similar with what you can do with iPhones if it is lost or stolen. Once locked, we should be able to enter a password or remove lock from device dashboard.
3 votes -
Select multiple tickets after searching
Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.
3 votes -
New Ticket description - able to set as internal note
When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.
This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.
3 votes -
API Create Ticket from AgentID
You should be able to create a ticket via the API with only a Agent ID or name.
If I am running a script and want to create a ticket from the agent, we should be able to attach an agent and ignore the user field information.
The User information should be relatable from the agent in Atera automatically.1 vote -
Add the ability to see if the User's Helpdesk Agent is "Enabled" or not
Since the default is disabled, there should be a way to see if it is enabled in the GUI without having to use a script or something of the like.
Or have a global setting to "Enable" it by default so that you don't have to configure each machine.
1 vote -
Vanta
Vanta is a 3rd party app that help organizations remain and follow compliance. Such as SOCII, HIPAA and GDPR
1 vote -
lastpass
SSO intergration with Lastpass
14 votes
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