4701 results found
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Script Category Permissions
Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.
5 votes -
how nice would it be to be able to see and sort machines by uptime??
how nice would it be to be able to see and sort machines by uptime??
not so much a report but a display in devices
but if only a report then lets go with report
15 votes -
Bitdefender install option from multiple pages and menus
Currently you offer very limited places you can install the Bitdefender agent from.
Please add to all menus/panes where currently Webroot is an option a Bitdefender option.
It makes no sense that if I am looking at a device I would need to exit the device and go into the main 'Devices' view, search for the device and only from there am able to install the agent.10 votes -
Ability to install Atera agent using Active Directory Group Policy
It would be nice to be able to push the Atera agent install using Active Directory group policies. For instance you could target and Active Directry group, like production and push the agent out to all of the devices in the group.
9 votes -
disable new interface
Put back the option to disable the new interface.
8 votes -
Due date report and dashboard
In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…
3 votes -
No limit on customers in search filters for devices, or add not this customer
Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.
2 votes -
ability to assign one contact to more than one customer
ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.
3 votes -
Techdata integration
Techdata integration
3 votes -
Select more than 6 rates for the retainer contract
Select more than 6 rates for the retainer contract
2 votes -
Mass Wake from devices menu
Add the ability to choose all devices or a quantity of devices and select a single "wake" command from the devices-> power options menu - currently it's one by one and waking an office of 100+ units is not feasible
4 votes -
Need information on report when a device was last rebooted, disconnected and powered on
Need information on report on when a device was last rebooted, disconnected and powered on
2 votes -
Close Tickets - No notification
I use Atera for myself and I work for 4 different companies. I will work long hours and I can't close a ticket at midnight because it will trigger several alerts to an employee in the middle of the night. Would love to have the option to close a ticket without sending a notification to the employee.
12 votes -
Automatic Cleanup of Alerts
Automatic Cleanup of alerts:
It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
An example:
delete all alerts with severity XY of customer XYZ that are older than x months.This will help to have a smaller list of alerts.
18 votes -
SentinelOne Integration
An integration with SentinelOne, a global leader in cyber-security
453 votes -
Consider adding traceability to the custom asset module
Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.
7 votes -
disk management exclude drive
Ability to exclude drives in disk check and defrag automation.
11 votes -
Create child ticket to subcontractors
We are working with few subcontractors that deliver solution components for customers. We sometimes need to open tickets to them.
Initially we thought to manage with 'forward' but it's not possible to forward a ticket (email) from Atera to a new destination address without copying the customer that opened the ticket. However, this is somehow incorrect as it need to maintain an association to the original ticket.
The solution would be opening a 'child' ticket from the original customer ticket toward a destination, that's the subco. The ticket will be 'company internal' but associated to the customer ticket.
So we…
4 votes -
edit costumer suvery
edit costumer suvery
2 votes -
Uninstall software installed by Chocolatey
This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?
I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...
236 votes
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