4973 results found
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Get Foldername from api
Get the Foldername in addition the to FolderID from /api/v3/agents
6 votes -
Value parsing in OID values
It should be possible to parse specific parts of OID values. Some manufacturers return strings with units in them e.g. "12 PERCENT". Parse the value of that string and cast it to easy comparable data types.
3 votes -
Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
20 votes -
Delivery Optimization thru Atera
Atera can use Delivery Optimization (Microsoft). Finally, Microsoft developed better Windows Updates through Delivery Optimization to efficiently manage the data transmitted thru the Internet.
Now, Atera needs to be able to use this feature instead of enabling "Local Windows Updates" to be used.
1 vote -
Work from home: client has two monitors, I want to see the two with my session
Work from home: client has two monitors, I want to see the two with my session
1 vote -
Google Workspace integration
Google Workspace Intergration.
Using Atera for internal IT it would be great to be able to:
+ sync users, OU and groups for support portal.
+ sync assets such as company owned devices
+ using Google (shared) Drive for storing documentation.
+ SSO with Google for atera techs and support-portal users.42 votes -
Pop Up
i will like atera to implement a feature to allow a pop message to appear in the centre of the screen for all clients at ones, the reason for that would be so ones a month i could update all systems without worrying that work was left unsaved, this way i could schedule a popup window with a signout button on it, and the message will read, Your IT is running updates overnight please save your work and click sign out at the end of your workday.
the message can only disappear when sign out is clicked, i should then…12 votes -
Knowledgebase security
Should have custom read/contribute/modify/delete access for Knowledgebase.
2 votes -
Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Disk exclusion based on size.
Ignore disk smaller than x GB to ignore recovery or USB license keys.
3 votes -
Auto uncapitalize Tickets
Emails from people who talk in all caps.
Some people never learn to just use normal punctuations and email etiquette.1 vote -
Remote
It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.
Kind of like how two people can remote into a server at the same time.
1 vote -
Edit Ticket Notes
Please add the ability to edit and delete internal notes.
239 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Subject/Title conditions, CC email action capability in ticket automation rules
I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.
Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.
In our specific scenario:
We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in…2 votes -
Monitoring SNMP devices without having an atera agent installed on a connected device
Monitoring SNMP devices without having an atera agent installed on a connected device
1 vote -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch ins
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch installed and what vm's/pc it got applied to e.g. computer name. Currently it will just say how many agents in the task and if it was successful or not. Another feature that would be great would be to be able to schedule an existing ticket and not just a new ticket.
9 votes -
Non DC Network Discovery Client.
I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.
2 votes -
Bidirectional integrate with azure DevOps tickets
Bidirectional integration with azure DevOps tickets.
1 vote
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