4833 results found

1. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

   Found out today that there is no backup or way to backup from atera.

   We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

   I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

   TBH i'm going to check this with one of the other teams as I cannot believe this is the case.
   but if its true we will be using a new platform by the end of the year if not much sooner.
   Can't believe I missed this.

   Found out today that there is no backup or way to backup from atera.

   We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

   I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

   TBH i'm going to check this with one… more

   39 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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2. Mobile application

   Dear Atera Team,

   I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

   Task Scheduling Limitation:
   Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

   Limited Access to Custom Ticket Statuses:
   We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

   Suggested Improvements:

   Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

   Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

   We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

   Dear Atera Team,

   I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

   Task Scheduling Limitation:
   Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

   2 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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3. IAM Solution

   Would be great if Atera was able to setup a LDAP server that we can configure windows/mac devices to connect to for OS authentication.

   Something like setting up an OpenLDAP server and using pGina to enable authentication for operating systems. This would eliminate the need for folks like myself having to worry about a AD solution just to manage user accounts for all my clients. That way we can have a global repository for every client and configure permissions accordingly.

   1 vote

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   0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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4. Software Inventory to show End of Life software

   As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.

   11 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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5. Ticket automation rules : Add a "TEST" button

   When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.

   Also it would be helpful to see what "changes would have been made" if the rule was turned on.

   So a press on the "TEST" button would display something like:

   Ticket #1234: change status to "Closed", email blah@company.com
   Ticket #1256: change status to "Closed", email blip@company.com

   etc.

   21 votes

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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6. Customize Ticket Type

   Customize ticket type

   15 votes

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   5 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. IT automation via Heartbeat Schedule

   I would like to see a selection of "when device becomes online/available" added to the schedule on the IT automation page. There are many times when an oddball device is powered on for a few hours and it isn't powered on during the automation schedule window. There may be another way around this, but running the IT automation task when the device comes online would be a great feature to have.

   2 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. CRM integrations

   Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....

   8 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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9. Email Encryption for all outgoing emails from Atera to Users via ticketing.

   We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.

   12 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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10. Choose Anydesk or Splashtop as default for some computers

    AnyDesk: Ability to choose Anydesk for some customers and Splashtop for others. And then only show Anydesk for specific customer and to not send the Splashtop installer again via the Atera agent (need to remove it everytime)

    21 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. Detailed Invoices

    We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this goes on for the remaining of the products offered. We need details!!!!

    We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this… more

    5 votes

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    1 comment  ·  Delete…  ·  Admin →
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12. Audit IT Integration

    Audit IT Integration

    8 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. choc

    The limit on only 5 software installs an hour from Chocolatey package manager is terrible, I often want to install software across a whole lab of computers. With that limit it makes the software deployment tools almost completely useless. There should not be a limit on that at all.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Decline Windows non-critical updates

    Need the ability to completely decline Windows non-critical updates. The only option is to postpone.

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. Availability Monitoring

    Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.

    21 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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16. Custom Field for rotating Local Admin Passwords.

    The ability to pull information from scripts that have been run via Atera and then publish the content to a custom field.

    An example would be to run a script to change the local admin password everyday, and then publish that new password to a custom field for that device in Atera.

    We have seen with other RMM vendors via other MSPs that this is achieavble.

    3 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Notification in "Machine status unknown"

    Hello,

    Is there any way to get notification for every hour for "Machine status unknown"?
    The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offline

    Regards,
    Valentinos Koutsoftis

    3 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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18. See which technician is on a particular device

    It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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19. tableau de bord

    Il serait intéressant de pouvoir personnaliser le tableau de bord afin d'y mettre les informations clés qui nous sont pertinante et de pouvoir définir nos filtres et nos seuils.

    1 vote

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    0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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20. Ability to deploy Acronis, Bitdefender through Atera in Mac Devices

    We need the ability to deploy bitdefender and acronis cyber protect agents in Mac devices through Atera like we can on Windows.

    17 votes

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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