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4973 results found

  1. Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....

    8 votes

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  2. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    37 votes

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    3 comments  ·  Security  ·  Admin →
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  3. Having a field on the main screen for a device where it shows whether the device is idle, versus having to click through a couple dropdown menus before getting to the info. It would help to be able to see, at a glance, whether the device is indeed idle before connecting up. This avoids connecting when it's in use, which disrupts the client's work most times when in use.

    Several other RMM's have this already, which is convenient.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this…

    5 votes

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    1 comment  ·  Admin →
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  5. Have the Ability to have a Dropdown that is Dynamic for example if I wanted to add a custom dropdown on a user where I can set their manager I can create a custom dropdown where it lists all the users in my account for me to select. This can even be extend to Dropdown with dependences where I can limit/group the users by site.

    3 votes

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  6. I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription

    14 votes

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  7. Audit IT Integration

    8 votes

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  8. The limit on only 5 software installs an hour from Chocolatey package manager is terrible, I often want to install software across a whole lab of computers. With that limit it makes the software deployment tools almost completely useless. There should not be a limit on that at all.

    4 votes

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  9. It Would be great to have a option to search within tickets.

    Problems and applied solutions are described within tickets.
    It would be great to have a way to search in this treasury box to find solutions.

    Search should be a free search on words as: Internet - Printer - Outlook - firewall - RDS etc etc. The Search should ideally search within ticket title, conversation and timesheets.

    I know the feature exists in Autotask and it was a feature we used a lot! We like Atera better but we really miss this option.
    Tickets are holding a treasury of…

    30 votes

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    3 comments  ·  Tickets  ·  Admin →
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  10. 31 votes

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  11. Found out today that there is no backup or way to backup from atera.

    We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!

    I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..

    TBH i'm going to check this with one…

    38 votes

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    0 comments  ·  Security  ·  Admin →
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  12. Need the ability to completely decline Windows non-critical updates. The only option is to postpone.

    2 votes

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  13. Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. A quick dashboard for visually seeing unhealthy bitdefender agents. If a customer uses bitdefender all assets should have bitdefender, so a way to see if any one agent doesn't have it installed or has issues would be great.

    49 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  15. The ability to pull information from scripts that have been run via Atera and then publish the content to a custom field.

    An example would be to run a script to change the local admin password everyday, and then publish that new password to a custom field for that device in Atera.

    We have seen with other RMM vendors via other MSPs that this is achieavble.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. Hello,

    Is there any way to get notification for every hour for "Machine status unknown"?
    The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offline

    Regards,
    Valentinos Koutsoftis

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. Have the AI trained on all the webinars, ideas and forums so the AI can answer all questions about Atera.

    1 vote

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    0 comments  ·  Admin →
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  18. It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  19. Desired functionality in Mobile app(s) to allow Wake-On-Lan.
    We have multiple computers on battery backup, which could be used as waking agents.
    We're also enabling resume power on AC recovery.
    In a recent power outage, I had to go into the office to turn machines on.
    I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.

    14 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  20. It would be great if we had an internal wiki where we can post notes and important information only for admin/technicians eyes. Something like Teams Wiki

    1 vote

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    0 comments  ·  Admin →
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