4809 results found
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knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
Script and software install for offline system
Set some scripts / software installation to run for offline systems as soon as they report online,
Curranty you can install software or run scripts if a system is online, can we set these software or scripts to run for some machines even if it is offline, and it can be executed when the system/agent is online?
9 votes -
Multiple check boxes
Custom fields for contacts.
Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC2 votes -
TimeSheet Report - Ticket Created and Ticket Resolved information
There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.
1 vote -
TimeSheet Report - Unable to see Technician Notes
The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.
1 vote -
removing mailadres
Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....
1 vote -
Scheduled Advanced Report send by own email domain
We scheduled our custom advanced report to customer and send by weekly.
This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.
1 vote -
Linux text editor support in Terminal window
None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.
6 votes -
Using Assets in tickets
It would be very useful if we would be able to select an asset when creating (or working on) a ticket.
We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.
11 votes -
dmarc tool
have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.
5 votes -
Asset to Location Assignment by IP
It would be advantageous to have IP subnet as an attribute for a location. Upon setting that attribute, devices can intelligently be attached to the site if they are in that subnet.
11 votes -
To the right of Metics it would be nice to have a dropdown that let you pick between different metrics that we could see.
The default being the Mem & CPU that's currently shown.
In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.3 votes -
Group multiply Alerts
It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.
5 votes -
Ability to embed the ticket template on a site and then it will create a ticket
Ability to embed the ticket template on our Sharepoint and that will open a ticket in Atera
5 votes -
Integrate 3rd Party App for EU (DE + ES) Accounting Software
It would be great o have for EU Clients more Integrations available. QuickBooks and Xero are not ready either for DE nor ES Market. Was doing a trial and liked it but its not complaint with the local law, GPRO and general tax reporting API connections. Can we have more integrations like SevDesk, SumUP, Odoo?
8 votes -
Multiple devices per contact
Create contact and assign multiple devices to that contact
76 votes -
centralized backup management and deployment with Templates
it would be very practical if a centralized backup management with automatic image deployment were implemented
1 vote -
Allow agent<>user machine relationship to be updated via API
The API is a great way to update many items quickly.
To be able to update the agent's relationship with a user via code would be a real bonus.
Currently facing the prospect of updating this manually fills me with dread.
1 vote -
Ability to CC someone when you create a ticket
I would love to be able to add a CC on the new ticket page. I have to create a ticket , open it, have to respond to the ticket and add all the CC people 2 step process. If i could just throw a CC field just on a new ticket creation, that'd be helpful.
34 votes -
Client Ticket Assignment
Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)
6 votes
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