4701 results found
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ScreenConnect Customer Session Group Integration
It would be extremely helpful if Atera implemented syncing of customer devices to ScreenConnect session groups, so that groups were automatically created for new customers/devices that have ScreenConnect installed. Other platforms like SuperOps or HaloPSA allow specifying a "Session Group Name" in the ScreenConnect instance properties to sync to a specified group. This prevents having to search for an individual device/domain and instead allows all devices to be visible simply from the customer's session group.
1 vote -
Device Attachment Preview
I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.
4 votes -
expose CC in API
Currently the API only exposes main contact per ticket and comment. it would be useful to see or use the cc field in tickets via the API.
1 vote -
Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage
We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.That is the Feature Request we would like to submit.
5 votes -
Inject passwords into remote session
Create an easy way to inject passwords stored in the atera device tab to be injected into a splashtop session to be more efficient and reduce the time it takes to log into windows sessions. A password vault that can be injected into the session without having to copy and paste.
1 vote -
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
2 votes -
Get MSI/PKG download link via API
Many other services that require an agent to be installed give you the ability to get the download URL via API. It would be great for automating onboarding, with the ability to get the download link for the MSI or PKG/DMG. Thanks!
1 vote -
Request for Ability to Query Technicians via API
I’d like to request support for querying technician data through the API and/or within exportable datasets. Currently, there doesn’t appear to be a way to retrieve a list of technicians or their associated details programmatically. This creates challenges when building automations, permission audits, onboarding/offboarding workflows, and integrations that rely on technician information.
1 vote -
Zapier new trigger-based on Entry of a new time entry to a ticket
Zapier new trigger-based on Entry of a new time entry to a ticket
1 vote -
Export tickets to pdf
the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client
16 votes -
Portal / Form Ticket Template - Improvements (consolidated)
Proper Template based form -
a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I…
40 votes -
Include Device Identifier in OTP Approval Emails
I’d like to request an enhancement to the OTP approval workflow for agent installation.
Currently, when a user attempts to install the Atera agent and is prompted for an OTP (which happens often because we have several clients in foreign countries with spotty internet), an email with the OTP code is sent to all agents. However, the email does not include any information identifying which device or user triggered the request.
In onboarding scenarios (for example, setting up 25 new users), multiple OTP prompts can occur at once, resulting in several emails with different OTP codes and no way to…
1 vote -
Free Dashboard Account
Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.
It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.
954 votes -
Access to KB’s from mobile app!
Provide access to KB articles from mobile app
11 votes -
Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out…
69 votes -
There needs to be a way to delete the connection used for syncing customer contacts.
I moved a client to a new tenant. the old connection information is no longer valid but there is no way to remove it. the result is an error when trying to sync the customers
1 vote -
ticket timer auto stop
issue:
Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.Feature required:
Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.6 votes -
Add Patching Status to the Public API for Dashboard Integration
We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.
2 votes -
Additional monitoring for IP/Domain/MX/DNS
Website IP/Domain Name monitoring
MX record and DNS record monitoring4 votes -
Asset Depreciation Tracking Based on Cost and Year Usage
Description: Add a native feature to calculate and track depreciation of IT assets based on purchase cost and age. Admins should be able to set depreciation method (e.g., straight-line), useful life, and view current book value. Include exportable reports for finance and budgeting purposes.
Use Case: Supports financial planning and asset replacement strategies by providing real-time depreciation data.
2 votes
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