5080 results found
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Improve User interface for SNMP devices
SNMP Devices UI is not friendly.
1)Passwords are behind 3 Menu clicks
2) Not possible to reorder OIDs
3) Not Possible to edit an OID to change text or condition value
4) Include a field to display the unit of a specific value .. Example MB, minutes, etc
4) would be great to add some simple arithmetic functions. some of OID numbers need to be divided by a value to make more sense of them. Example Storage use
5) Add the option to graph a value over time8 votes -
MSP Version: All settings per customer
Atera is sold as an MSP tool, but is completely unsuitable for this.
In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...
3 votes -
Configuration Policies. A great option would ber to have an UPDATE CONFIGURATION POLICY
Configuration Policies. A great option would ber to have an UPDATE CONFIGURATION POLICY option for selected devices. Usally we have wait 12 hrs for the config to be applied to the device or specifically apply the policy to a single device.
1 vote -
Atera App Alerts for Antivirus
Send Bitdefender, Webroot, Etc, Antivirus alerts to the Atera app. If a device is infect, we need to know about it.
29 votes -
DateTime or just Time custom field
Currently, there is only a "date"-type custom field. We have need for tickets that also include a start and end time as well. It would be nice to have a time field, and/or a combined date/time field.
1 vote -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.9 votes -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.3 votes -
scheduled ticket option - make available to main contact
Give the main contact availability to create a scheduled ticket, they can create tickets now but not schedule them - ideal for departing employees, new hires and other that happen on a future date
1 vote -
A precise control over the device reboot from Configuration policy
A precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow…2 votes -
Add to ticket automations
Request:
Add to automation "Actions" so that we can pick Action Type "Set FIeld Value" and then pick "Related Field" = Customer and then "Value" being a drop down of Customer names.
This way we can build automations to put tickets under the right customer based on Ticket Title.Why?
- Clients sometimes send us emails directly instead of sending to the email we have setup in Atera to generate tickets. So we have to forward their email to create a ticket, but sometimes their email is not in the contacts of their customer settings and we have to manually go…
1 vote -
Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage
We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.That is the Feature Request we would like to submit.
1 vote -
To be able to integrate COVE DATA Protection
To be able to integrate COVE DATA Protection backup monitoring into ATERA.
6 votes -
The ability to forward from a ticket inside the ticketing software is a must.
Quite simply, add the ability to forward a ticket to someone outside of the ticketing system so they can add a comment to the ticket or just simply see what the ticket information is.
Having to screenshot or copy paste a ticket contents into an email client and send to an external party is a little backwards. Being able to connect directly to a 365 mailbox with OAuth would be nice also.
1 vote -
One screen for add-ons
Integration with the desktop/
1 vote -
Search within ticket content
Currently, the search bar seems to only take into account elements such as the ticket title or ID. This significantly limits the ability to efficiently locate tickets, especially when the keywords being searched are only present in the description or comments of the ticket.
It would be extremely helpful if the global search also allowed for searching the full content of tickets, including:
The initial description,
The responses/comments added by technicians or users,
Custom fields.
Such an improvement would greatly facilitate the management and tracking of tickets, particularly when dealing with a high volume of requests.
1 vote -
Mass update of Device Details.
Feature Request: Bulk Export and Update Device Details
I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.
Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply…
6 votes -
With scripts to be able to have "helper files" to be able to upload with the msi files
Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs
5 votes -
Patch Management must follow policies set for the reporting and status to be useful
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS…
4 votes -
Color coding options for different ticket status
Color coding options for ticket status's.
12 votes -
turn off AI
Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.
14 votes
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