5047 results found

1. Malwarebytes features

   Hi everybody,

   I would like to know if you are planning to include in the Malwarebytes offer these two features:

   AppBlock
   Mobile Security

   Cordiali saluti / Best Regards

   5 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

   AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

   8 votes

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   0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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3. Choose colour of internal notes and replies

   I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?

   11 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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4. Quality of life upgrade

   The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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5. Schedule Patches and other things for a one-time execution in addition to doing it "now"

   You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.

   2 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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6. Default ticket

   It would be very helpful to be able to create default tickets.
   E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.

   As of today we can only edit or create new fields, which I don't think is very user-friendly.

   Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. Sort CVE by Workstation / or IP

   CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

   5 votes

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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8. add an abbreviated client name/client ID

   Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.

   4 votes

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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9. Would like to be able to set the Time Zone for each site.

   I would like to be able to set the Time Zone per site.

   3 votes

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   0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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10. invoice api

    Subscription/Invoices:

    A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
    With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.

    A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
    Example
    Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
    Item: “Atera - SD-ProNP-M“ ID: “ID-937789” Quantity: “26” Price: “$$$.$$”)
    Total “$$$$.$$”
    InvoiceDate "yyyy/MM/dd”
    InvoiceNo “362574-1”

    It could be that there are more fields that could be interesting for others, but these are the basic that we very much could use.

    Subscription/Invoices:

    A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
    With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.

    A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
    Example
    Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
    Item: “Atera - SD-ProNP-M“ ID: “ID-937789”… more

    1 vote

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    0 comments  ·  Admin & Core  ·  Edit…  ·  Delete…  ·  Admin →
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11. deviceguid api

    API: The possibility to find a computer by its DeviceGuid

    The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”

    Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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12. See all tickets related to the device, under the device.

    See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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13. Watch guard Integration

    Watch guard Integration

    8 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. add Radmin as atera new support assistance app

    Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,

    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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15. 3rd party patch management automation dynamic grouping

    We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that we manage on subsets of computers. In PDQ, to manage 3rd party software we simply created a dynamic collection containing "devices with software 'xyz' installed", which we could then target for automated 3rd party software updates and patches.

    Take for example our deployment of Visual Studio Code and AutoCAD Inventor. There's maybe 30 users in our company that require VS Code on their computers, and about 40 that require AutoCAD inventor. These are not mutually exclusive lists; there are some users who require both VS Code and AutoCAD Inventor on their computer, and many others that need only one or the other.

    We have "overlaps" like this all across our 3rd party software deployments.

    I've worked with Atera Support on this and they offered the solution of using folders for 3rd party patch automation - but unfortunately, as an agent can only be a member of one folder at a time, this doesn't help our "overlaps" discussed above.

    For the time being we’ve been able to achieve a “good enough/close enough” solution with Atera using the following:

    1.) Create 3rd party software bundle and automation profile
    2.) Use custom views in the Devices tab to create our “dynamic collections”
    3.) Assign Step 1 automation profile to the devices in this view

    It’s Step 3 that gives us the trouble, as the automation profile is assigned to devices in the view, rather than the view itself. When we perform Step 3, it only applies to the devices that were in that view at that specific date/time the automation profile was assigned.

    This means that, if we were to repurpose a device and it no longer needed the 3rd party automation profile from step 3, it would still have this automation profile assigned until we remove it manually. Likewise, new devices coming in do not pick up the automation profile either – even though they are dynamically added to the saved view. I think if we had the ability to assign an automated profile to a saved view, rather than the devices in the view at that point in time, that would make Atera even more powerful and beneficial to us.

    Thanks for considering!

    We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that… more

    5 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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16. IT Automation Calendar View

    A calendar view for all of the automation profiles that shows the day and time of the week they are scheduled for. This would make for way more efficient planning of the automations, especially since it's already recommended to make a restart task a separate automation from other actions. This has caused us to have to create many duplicate profiles and has created an intensely muddy view of the automation profiles.

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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17. RemotePC

    Would be great to have a direct connection with iDrive's Helpdesk RemotePC. Would be a simple integration and provide an acceptable / affordable alternative remote connection method as SplashTop has its issues and so does AnyDesk.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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18. Ticketing

    Freshdesk Integration or features like that

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. Integration with Miradore MDM

    It would be great to manage MDM device through Atera using Miradore.

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. Bill for tickets that aren't just for resolved/closed

    I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.

    6 votes

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    2 comments  ·  Billing  ·  Delete…  ·  Admin →
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