4800 results found
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Tickets tabs
Tickets tabs
3 votes -
link device to custom asset
Need to be able to link a device to a custom asset
14 votes -
Dutch translation
I would really like the option to have Atera's interface available in Dutch, so I can present the service portal to the employees of my company. Not all of them read or understand English.
2 votes -
Ability to mass run a script it profile from the mobile app
We should be able to run a script or automation profile against a set of machines.
For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.
2 votes -
Infrastructure as a Service by Virtuozzo
Looking to have IaaS on premise, and possibly as a service to be included in the Atera console
1 vote -
Check to see which machines have OneDrive up and running to ensure data is backed up in real time
Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.
1 vote -
MacOS .pkg software upload support
We get MacOs in our environment here and there and have a 3rd party antivirus that needs remotely installed and if needed other PKG type applications would need to be installed as well silently. We need Atera to support .PKG file types and know how to install on a MAC via the upload script method.
Having to manually script it is very messy and requires a lot of third-party integrations and sometimes permissions need to be adjusted at the machine level locally. There needs to be more support for silent installation of applications for MacOS for us who can't guarantee…
2 votes -
Change default language
It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.
7 votes -
Add Customer Ratings Details to New UI
The old UI allowed you to see full customer ratings details (stars/category, comments, etc.) in the Ticket. With the new UI you can no longer see those details. Please add this functionality to the new UI.
1 vote -
contrat for all clients
Il serait utile de pouvoir créer un contrat et de l'appliquer à tous les clients.
1 vote -
Email Encryption for all outgoing emails from Atera to Users via ticketing.
We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.
10 votes -
custom fields
Ability to add specific required custom fields to different ticket types.
6 votes -
string modification on incoming email subject lines
Goal: To be able to strip RE: re: Re: rE: FW: fw: Fw: fW: and other common modifications of email subject lines from incoming emails. Overall want to increase the rate of which tickets automatically merge when end users reply.
Suggestion: Ticket automation rule to look for strings provided by technicians on incoming emails and remove them. Create helpful tools with the automation to prevent accidental removal of valid data. Such as clearing defining what "*RE:" does vs " RE: " vs " RE:" and etc etc.
11 votes -
azure
Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.
1 vote -
Atera App through the Google Calendar App
It would be cool to be able to view a ticket from the Google Calendar App as a pop out or redirect to the Atera Mobile App, as well as being able to use the mobile app to send a ticket to the calendar or open the the calendar from a ticket that has already been sent to calendar.
1 vote -
Purchase Order (PO) Tracking
We are using Atera for an internal IT team not an MSP, but when we buy things from vendors it would be very helpful to be able to Create/Track/Relate POs for these items. Ideally some things to include would be:
Order Information:
PO Number - Auto Number with option to set starting number
Status (Open, Canceled, Partially Received, Received)
Date Ordered
Date Required
Date Received/Closed
Payment Terms - Selectable from List or Add New To ListRequestor Information - Selectable from Users
Requestor Name
Email
Phone
Department
LocationVendor Information - Selectable from List or Add New To List
Vendor…14 votes -
Software Inventory to show End of Life software
As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.
9 votes -
Sophos Integration
An integration with Sophos, a global leader in cyber-security
652 votes -
Date & Time Format
Option to change the date and time format to 24 hours and dd.mm.yyyy.
4 votes -
Chat
The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.
7 votes
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