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With scripts to be able to have "helper files" to be able to upload with the msi files
Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs
5 votes -
Patch Management must follow policies set for the reporting and status to be useful
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS database.
It makes the Patch Management reporting and panel completely irrelevant. It will always report a close to zero percent of end-points being completely updated when compared with all available drivers for a given system.
I don't need compliance tool that compares to everything in the world that is available. I need one that compares to the standards I set. eg. I don't want hw driver updates in the tally at all, unless I safelist that specific update to be required in my environment for the device to be considered meeting my standard.
I had an conversation with Tudor in support about this and they pushed me to list it here.
I appreciate the effort in the new panel, but it's only half done for it to be useful for anyone who actually wants to use it to gauge how many systems are "up to date". We don't have time to validate a handful of driver updates every week in a testing lab for every configuration. These systems need to be considered "up to date" in our organization reporting and tools because we don't touch hw drivers unless they break something or are a security problem.
I propose a new device column "Patches to Meet Compliance", and that the Patch Management report/status panel be re-worked to consider the policies set in Automation and Patch Management.
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS…
4 votes -
Color coding options for different ticket status
Color coding options for ticket status's.
12 votes -
Copilot in app mobile
Integrate copilot in all aspects of the mobile app so that it has the same functionalities as the web browser.
Ticket summaries, knowledge base articles, troubleshooting, etc. possibly default a ai copilot ticket summary to save space on mobile screens instead of showing needing to scroll through the entire conversation to see what’s going on.
3 votes -
Search device by logged in user/username
Being able to find a device by the user logged in.
4 votes -
Asset History should be recorded with the asset
It would be nice to keep a history of asset changes. For example, we have all our laptops/desktops as assets. These items get assigned to a user but can be reassigned to someone else. It would be great to see everyone it has been assigned to. Also, if we change the name of a computer, that should be recorded in the asset history.
5 votes -
Give us to change/select the date Format like: DD/MM/YY In Costum date fields
Give us the option to change/select the date Format like: DD/MM/YY In Costum date fields .
5 votes -
Possibility to translate reports into other languages.
We would like to be able to translate reports into languages other than English.
2 votes -
Report that contains device name and contact
When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
I've used Atera for 3 years, and it's just 1 simple report, what do people think?2 votes -
Select a device in an asset instead of adding the asset as a custom field
I would love to see that you can select in an asset a device from the according customer and track there the life cycle (instead of creating custom fields in an agent).
5 votes -
Identify double agent
Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console
30 votes -
Better Application and Patch Management Based on Mitre Attack Framework
Patch Management and Application Updates Based on the MITRE Attack Framework
https://attack.mitre.org/mitigations/M1051/
Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated
4 votes -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.8 votes -
Backup Assist Integration
Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.
4 votes -
Full Admin role without billing permissions
More granular permission needed.
We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
There is no other way to give threshold and alerting permission apart from ticking 'full admin'4 votes -
Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
2 votes -
Dark mode view for the agera app Android and IOS please
New feature dark mode for atera app Android and IOS.
87 votes -
Save Public Reply Without Emailing
It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.
3 votes -
Need a better way to uninstall Atera agent remotely
When preventing Atera agent uninstall, support informed me that running powershell command to uninstall Atera agent is the only option. Pushing the uninstallation from the console should be enabled
17 votes -
Display Improvements
On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.
3 votes
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