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5040 results found
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Enlarge image
When users submit a ticket with an image, its so small i can hardly read what they are showing me, and you cant click on the image to open it at its original size? Can we add that? Otherwise it makes including images in tickets basically worthless.
3 votes -
Disable the automatic reconnect
I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info
7 votes -
reorganization of the knowledge base
Hello,
The knowledge base configuration is not optimal.
Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.4 votes -
Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
2 votes -
Audio and Viceo redirect for "Work from Home"
Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”
1 vote -
Automatically enabe "restore points" and create a new restore point every month.
Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.
1 vote -
Pictures in signature
Please provide support for pictures in Quick Reply section for signatures. When I insert my signature on my mobile app it simply doesn’t appear.
Also in the settings, a separate personal signature section would be appreciated like that which is found in My Profile > Personal Signature on Atera Desktop App! Also adding support for pictures (logos) here too
7 votes -
Show Huntress in Antivirus Field
Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.
6 votes -
TrueNAS
Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment can reduce Total Cost of Ownership (TCO).
• Self-Hosting: Full control over the data since it’s hosted on your premises, unlike cloud-based solutions from Axient or Acronis.Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment…5 votes -
Octiga
Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.
1 vote -
Copilot in app mobile
Integrate copilot in all aspects of the mobile app so that it has the same functionalities as the web browser.
Ticket summaries, knowledge base articles, troubleshooting, etc. possibly default a ai copilot ticket summary to save space on mobile screens instead of showing needing to scroll through the entire conversation to see what’s going on.
4 votes -
splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
2 votes -
Send NEW email inside EXISTING ticket
Option to send a NEW email from within an existing ticket without including the previous email chain.
Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.
For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.
Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions, keeping the ticket history clean and secure.
Option to send a NEW email from within an existing ticket without including the previous email chain.
Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.
For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.
Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions,…
1 vote -
Sites / Assets Screen Improvements
The Sites / Assets screen is lacking in functionality.
The ability to customize columns needs to be added and all asset fields should be added as available filters.
Also, the search should be improved to search all fields.
The primary fields I need visibility on are 'Model' and 'Serial Number'.I am pushing to switch my asset tracking to Atera and this functionality is the only issue stopping me from being able to do so.
4 votes -
AutoElevate
Direct integration with Cyberfox AutoElevate
1 vote -
Ability to bulk update fields on asset types
When adding a new Asset Field, you then have to manually go and add the new field to each individual Asset Type one by one. Would be nice to be able to select all necessary Asset Types and do a bulk update to add the new field at one time.
1 vote -
bootstrap
It would be great if we can have an integration with Bootstrap as we wish to centralize all possible company managent at one place.
1 vote -
Alert when agent uninstalled
Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.
If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!
1,480 votes -
1 vote
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File Tree Report / Integration
It would be amazing to have a tool like Treesize or WizTree integrated into Atera, either in the form of a report or within a dropdown on each device. This would make alerts for low disk space much easier to manage as we can see where the majority of storage is being used up and determine whether it is required or not, all done remotely without disrupting the client.
1 vote
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