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5050 results found
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"ticket type"
The ability to add Ticket Type as a column in the initial tickets view screen.
1 vote -
Meraki integration
Meraki Integration, which includes monitoring for AP's Switches and MX appliances.
99 votes -
Live screenshot of device to see user activity
The ability to silently take a live screenshot of a device to see user activity to determine if free
425 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
1 vote -
QuickBooks Error 1321 Explained: What It Is and How to Fix It
The QuickBooks error 1321 is an installation error that can occur while installing or updating the QB Desktop application. It is generally caused by inadequate permissions needed for the installer to change a file or incorrect file folder permissions. This can hamper your workflow and important business processes. You can resolve it by using the QuickBooks Install Diagnostic Tool from the QB Tool Hub.
Read More: https://quickbooksdatamigration.com/blog/quickbooks-error-1321/
1 vote -
How do I set up QuickBooks Assisted Payroll for my company?
To set up QuickBooks Assisted Payroll for your company, first activate it by going to the Employees menu, clicking on Payroll, and entering your payroll service key. Then, complete the setup by adding your employees, providing the company details, adding tax and payroll items, and connecting your bank account with QB.
https://proadvisorsolutions.com/blog/quickbooks-assisted-payroll-what-is-it-and-how-to-set-it-up/
1 vote -
How to Download and Use QuickBooks Install Diagnostic Tool?
The QuickBooks Install Diagnostic Tool is a utility offered by Intuit to resolve problems with your QB Desktop application. This is present in the QuickBooks Tool under the Installation Issues section. You can use the tool by clicking on it and waiting for it to finish its work process.
Read More About this Tool: https://quickbooksdatamigration.com/blog/quickbooks-install-diagnostic-tool
1 vote -
Resource performance on the app
Using the App on mobile devices, I wish I could see the performance of the workstations and servers when I view the devices
1 vote -
Close Note field
When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).
Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and can be pulled into reports.
When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).
Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and…
2 votes -
Add private IP as a column
Add the private IP as a column to the devices console or to one of the reports.
2 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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What is QuickBooks Error 1406 and How to Resolve It?
The QuickBooks error 1406 is an installation error that occurs while a user tries to install the QB Desktop software or its latest updates. This usually occurs due to an outdated Windows operating system or problems with the Microsoft NET Framework. It can lead to a hampered workflow and impact your vital business processes. To fix it, first update your Windows OS to the latest version, then repair your Microsoft NET Framework.
Read More About this Error: https://quickbooksdatamigration.com/blog/quickbooks-error-1406/
1 vote -
Penetration Testing
I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.
65 votes -
User-defined forms
Making forms user-defined would be very helpful. For example, if I create a New User Onboarding request form, I may only want HR to complete that form. Currently, there’s no way to restrict access so that only HR users can see and use it.
1 vote -
QuickBooks Unable to Locate PDF Viewer: How to Fix the Error
The QuickBooks unable to locate PDF viewer error is an issue that many users face while trying to view or print PDFs from the QBDT app. It is generally caused by a damaged or corrupted QBPrint.qbp file or Adobe Reader not being set up as your default PDF viewer. This can lead to you not being able to print payroll tax forms, paychecks, and other important documents, ultimately hampering your workflow and business progress. To fix it, open the QB Tool Hub, go to the Program Problems tab, and run the QuickBooks PDF & Print Repair Tool.
Read More: https://quickbooksdatamigration.com/blog/quickbooks-unable-to-locate-pdf-viewer/
1 vote -
Change comment order on tickets in mobile app so newest on top
Change mobile app tickets so newest comment is on top.
1 vote -
BeyondTrust Remote Support Integration
would like for Atera to integrate with BeyondTrust Remote Support
1 vote -
Add a link to the ticket as a snippet in the email template.
Add a link to the ticket as a snippet in the email template.
1 vote -
What should I do if QuickBooks closes unexpectedly during use?
If you are facing the issue when using the application and notice that QuickBooks closes unexpectedly during usage, then try out the following solutions. You can download the QB Tool Hub to run the Quick Fix my Program utility or update your application and Windows operating system to the latest version. Moreover, you can use the QuickBooks Install Diagnostic Tool to fix any issues with installation files. If the problem persists, then ensure that your system meets the minimum requirements and configure the antivirus settings.
https://proadvisorsolutions.com/blog/quickbooks-closes-unexpectedly/
1 vote -
Ability to edit Internal Note on ticket
I really wish we had the ability to edit an internal note. In the event of an error, it would be nice to be able to hit an edit button and change an internal note.
47 votes -
Splashtop global setting
a way to globally or automatically disable the following setting in splashtop:
3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.
this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.
1 vote
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