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4715 results found
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I can only assign users to devices manually and individually
it is incredibly tedious to have to assign users to devices individually, during initial deployment of 500 users this is a killer but more over having to do this on per new device ingested lack imagination surrounding automation.
If AD has been synced why not use this data to help link devices.
3 votes -
SLA only applies to tickets created via email
We only want the SLA to start when a ticket is created by email, but not when an engineer creates a ticket.
3 votes -
comet backup
Comet Backup integration. Low cost, flexible billing per feature per device. Many cloud storage integrations as well as local storage. Ability to have cloud hosted or self-hosted for those who have their own storage infrastructure and need better control and compliance. Well rounded api. We've been using it for a few years now for our msp clients and it works well in our self-hosted cloud infrastructure.
6 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Availability Monitoring
can u add/change the feature for "availabity monitoring" to where we can modify the time settings without modifying the registry on servers that have the antera agent. Currently there is no Threshold Profile that can accomplish this, nor do we have any option to change the time interval that atera as set, which I believe is 3 minutes.
4 votes -
Detailed Permi
Separate Running Scripts from Remote Connection Under RMM Permissions.
In an ideal scenario it would be great to have detailed permissions for every function.1 vote -
temp files clean up
we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.
1 vote -
Enhancement Proposal for Automatic Asset Integration in IT Management Platform
I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:
Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.
Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user with the option to also remove it from the devices section. This could be implemented as a prompt or a checkmark option for streamlined management.
Device Identification Enhancements: For computers, the existing identification system is sufficient. However, for SNMP (Simple Network Management Protocol) devices, an improvement in the identification process is suggested, possibly by using a general name or a similar identifier.
This enhancement aims to streamline the asset management process, making it more efficient and user-friendly. It aligns with the goal of simplifying IT management tasks and reducing the manual workload on IT professionals.
I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:
Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.
Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user…
3 votes -
cant sort by "available patches"
cant sort by "available patches"
3 votes -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
15 votes -
"For X Days" Alert Threshold Option
Allow the option to set a period of time to NOT send alerts. For example, "If device has out-of-date patches for more than 3 days, Alert".
This is an option for hardware thresholds (CPU temp above 60C for 15 minutes). Our reports throw a lot of red flags for items that are scheduled daily or every 3 days. I want the reports/alerts to trigger if there has been a persistent issue, not if there happens to be an issue at the time of reporting.
3 votes -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
Internal Training Classification
We would like to add the ability to add a custom field under the Type, for training
1 vote -
1 vote
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Better Device Notes
We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.
3 votes -
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service that will auto send out campaigns/notifications to clients regarding updates/services/end of life for products etc.
I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added. One of those enhancements includes credit card payment integration with companies such as Stripe and Paypal. They allow you to post links in both the email invoice and on your website for your payment portal for the customer. Their invoice portal also shows when an invoice is overdue etc. They even have a timeclock feature that is added to keep track of your and your teams individual time working. They also have a service…
6 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes -
billing email address
Can we please have a different Billing email address to the primary contact email address?
13 votes -
Intune
Provide a UWP app for Intune AutoPilot for MDM and deployments over the cloud.
17 votes -
Better Search & Filter for Audit Log
I'm finding that the audit log is lacking as far as drilling down changes that were made. Some really important things would be being able to:
-search/filter by customer name
-search/filter by device name
-search/filter by customer folder3 votes
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