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4810 results found
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Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
42 votes -
Ability to detect if a device alarm has already created a ticket
Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.
currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.
6 votes -
Add API Calls for Assets
Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.
24 votes -
alert
Alert history and management
1 vote -
Want to be able to know how many screens are connected to a computer
Want to be able to know how many screens are connected to a computer
9 votes -
Network Discovery Filtering expanded ?
Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.
10 votes -
Malwarebytes features
Hi everybody,
I would like to know if you are planning to include in the Malwarebytes offer these two features:
AppBlock
Mobile SecurityCordiali saluti / Best Regards
5 votes -
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
8 votes -
Choose colour of internal notes and replies
I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?
11 votes -
ipv6 firewall
in the admin menu there is a possibility to use a whitelist. because we think security is really important we use both 2FA and the ip whitelist.
we miss 2 options:
- the possibility to whitelist IPv6 addresses
- the possibility to ad notes next to every ip-address that is whitelisted. (Like: branch office, datacentre, etc etc.)3 votes -
Quality of life upgrade
The ability to edit initial notes that were entered when creating a ticket, and defaulting to Internal Notes.
1 vote -
Schedule Patches and other things for a one-time execution in addition to doing it "now"
You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.
2 votes -
Default ticket
It would be very helpful to be able to create default tickets.
E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.As of today we can only edit or create new fields, which I don't think is very user-friendly.
Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.
2 votes -
Sort CVE by Workstation / or IP
CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.
5 votes -
add an abbreviated client name/client ID
Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.
4 votes -
Would like to be able to set the Time Zone for each site.
I would like to be able to set the Time Zone per site.
3 votes -
invoice api
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789” Quantity: “26” Price: “$$$.$$”)
Total “$$$$.$$”
InvoiceDate "yyyy/MM/dd”
InvoiceNo “362574-1”It could be that there are more fields that could be interesting for others, but these are the basic that we very much could use.
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…1 vote -
deviceguid api
API: The possibility to find a computer by its DeviceGuid
The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”
Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}
1 vote -
See all tickets related to the device, under the device.
See all tickets related to the device, under the device.
4 votes -
add Radmin as atera new support assistance app
Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,
1 vote
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