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4693 results found
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Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
22 votes -
Automatic folder assignment
Automatic folder relations assignment based on filtered criteria, such as, Device Type, Operating System, Keywords etc. etc.
1 vote -
Insert link from knowledge database in ticket response
It would be very helpful to be able to link to an article in the knowledge base in a ticket response, so that the customer is taken directly to the article via this link.
Like NinjaOne
1 vote -
ActivityWatcher
Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.
1 vote -
Greater variety of basic reports for non power accounts
The ability to generate simple reports for a client based on a singular category such as OS Version or a specific hardware specification such as the companies devices RAM capacity.
1 vote -
A Check box for special users
I was looking for a way to mark some users for our customers as "special",
We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.
So I was looking for a way to mark the contacts for this purpous,
What I'm looking for is like the Main Contact function but that you can customiz in som regards,
So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.Cause then you could make a Custome field that you Create say like "Admin" and choose a Specific Color or a Icon or a "tag" that shows up after the users Contact name on the Contact field site under the Tenent.
So for example you make a Admin field that you can add as a check box under a Customer like the same way Main contat check box but you can add it on multiple contacts so that you easy can see if this person is a Admin (Admin for there server for example)
Or you make one that is Authorized customer for people that can order new user accounts or changes for that tenent.
And then if you mark it on that contact it will show up in the contact list that they are Autherized, either with a small text box like the Main contact you have today or you choos a Tag or Icon that shows up after the users name and also shows up on the Contat info on tickets etc.
So for example : Benjamin Fjellström (Admin) in Contact site on the tenent and maybe a new Custome field under Contact info on tickets that says (Admin)
This could be really good for big customers with lots of people so you easy can see if the user is a Autherized person for ordering new accounts or if they are Admin on the server or whatever you wanna add to the custome field.
I was looking for a way to mark some users for our customers as "special",
We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.
So I was looking for a way to mark the contacts for this purpous,
What I'm looking for is like the Main Contact function but that you can customiz in som regards,
So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.Cause then you could make…
1 vote -
RingCentral Integration
I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.
We are currently doing this through some very hackey workarounds.
7 votes -
The ability to see ticket audit trail in mobile app
The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.
6 votes -
Separate Chocolatey and Homebrew options in Patch Management
Since Chocolatey doesn't support ARM binaries and sometimes breaks things by updating Edge Webview2 with x64 causing chaos where users are unable to open some apps (Teams) and download PDF's etc, we have disabled Chocolatey in Atera altogether.
But by disabling Chocolatey we also disable Homebrew for Mac since it's one button for both.
Can you please separate these options so that we can keep Homebrew enabled?
2 votes -
ScreenConnect Customer Session Group Integration
It would be extremely helpful if Atera implemented syncing of customer devices to ScreenConnect session groups, so that groups were automatically created for new customers/devices that have ScreenConnect installed. Other platforms like SuperOps or HaloPSA allow specifying a "Session Group Name" in the ScreenConnect instance properties to sync to a specified group. This prevents having to search for an individual device/domain and instead allows all devices to be visible simply from the customer's session group.
1 vote -
Device Attachment Preview
I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.
4 votes -
expose CC in API
Currently the API only exposes main contact per ticket and comment. it would be useful to see or use the cc field in tickets via the API.
1 vote -
Printers Detail Tab Under Devices
Add a "Printers" tab to the device view in Atera. This tab would show a list of all printers configured on the workstation, with relevant details such as printer names, IP addresses, installation type (for example, group policy deployment or manual setup), and status. Having this information easily available would streamline troubleshooting and provide a more complete picture of each device's configuration.
1 vote -
Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage
We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.That is the Feature Request we would like to submit.
5 votes -
Inject passwords into remote session
Create an easy way to inject passwords stored in the atera device tab to be injected into a splashtop session to be more efficient and reduce the time it takes to log into windows sessions. A password vault that can be injected into the session without having to copy and paste.
1 vote -
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
2 votes -
Get MSI/PKG download link via API
Many other services that require an agent to be installed give you the ability to get the download URL via API. It would be great for automating onboarding, with the ability to get the download link for the MSI or PKG/DMG. Thanks!
1 vote -
Request for Ability to Query Technicians via API
I’d like to request support for querying technician data through the API and/or within exportable datasets. Currently, there doesn’t appear to be a way to retrieve a list of technicians or their associated details programmatically. This creates challenges when building automations, permission audits, onboarding/offboarding workflows, and integrations that rely on technician information.
1 vote -
Request for Larger Page Limits When Querying Tickets, Customers, Alerts, etc.
I’d like to request an enhancement to the API/UI regarding data retrieval limits. Currently, when querying items such as tickets, customers, alerts, and other objects, the page size limits are quite restrictive. This creates unnecessary overhead, especially for larger environments where we need to pull or review substantial datasets.
1 vote -
alerts per script in automation profile
Threshold profiles can run Scripts that trigger alerts.
But this scripts are started the whole day.
Thats not nessecary in many cases.
A script that analyses backup logs or count AVHDX files in Relation to VHDX files could run once a dayThat's what automation profiles can do.
Running a script.
but sadly not trigger an alert1 vote
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