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5041 results found
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synology C2
Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA
6 votes -
Windows and 3rd party patch scanning
It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.
6 votes -
Zomentum could further streamline our billing processes
Atera Team,
I noticed that Atera integrates seamlessly with Xero, which we currently use. Can Atera's Dev team work on exploring whether integrating Zomentum could further streamline our billing processes, particularly for subscription services like M365 licenses for our customers.
Given the potential benefits, we would appreciate your insights on this integration and its feasibility. Your prompt response would be greatly valued.
2 votes -
Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage
We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.That is the Feature Request we would like to submit.
2 votes -
Report of Ticket Details
A report that would list all of the tickets for a date range that shows all of the ticket details. Basically a report that shows all of the details that we can see if we go to the customer, to the ticket tab, and open a specific ticket. It shows all of the updates, notes, date/time, etc that's associated with the ticket. Having a report that shows all of that detail for all tickets, with the same filters that other reports have (date range, customer, technician, etc). That would make our billing side much faster.
2 votes -
Font sizing options in email templates
Font size options in the email template editor.
2 votes -
knowbe4
I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.
40 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
16 votes -
IT and MSP Tenant cross sharing
Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into this which will benefits MSP.
Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into…
8 votes -
task manager
Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.
9 votes -
Have the ability to link or print QR asset tags
I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.
9 votes -
Different default template for tickets created by technicians
It would be nice to have different default form templates for tickets created in the user portal vs. created in Atera by a technician without the tech having to remember to change the template. This would give the ability to add more technical fields automatically when the ticket is created by a tech. It would also allow more customization of ticket automation rules based on whether the ticket was created by a user or by a technician.
1 vote -
URGENT: Windows11 arm64 (Snapdragon) installer needed
Dear,
Within our organization, we have recently received our first AI-Ready laptop: an HP EliteBook Ultra G1q AI PC, equipped with a Snapdragon X Elite processor and based on the ARM64 architecture.
We attempted to install the standard x64 agent (the one available for Windows 11), but it has caused multiple application-level errors due to platform incompatibility. Below is a sample error from the Event Viewer:
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System
- Provider
[ Name] .NET Runtime
- EventID 1023
[ Qualifiers] 0
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2025-07-14T08:33:24.2974670Z
EventRecordID 2040
Correlation
- Execution
[ ProcessID] 13032
[ ThreadID] 0Channel Application
Computer JAF1P.apsadom.local
Security
- EventData
Description: A .NET application failed. Application: Agent.Package.Watchdog.exe Path: C:\Program Files (x86)\ATERA Networks\AteraAgent\Packages\Agent.Package.Watchdog\Agent.Package.Watchdog.exe Message: You must install .NET to run this application. App: C:\Program Files (x86)\ATERA Networks\AteraAgent\Packages\Agent.Package.Watchdog\Agent.Package.Watchdog.exe Architecture: x64 App host version: 8.0.11 .NET location: Not found Learn more: https://aka.ms/dotnet/app-launch-failed Download the .NET runtime: https://aka.ms/dotnet-core-applaunch?missing_runtime=true&arch=x64&rid=win-x64&os=win10&apphost_version=8.0.11
As you can see, the error occurs because the installer is built for x64 systems, which is incompatible with our ARM-based device.
Given this situation, we urgently require a Windows 11 ARM64-compatible installer. However, it appears that we currently do not have the option to generate or download one from the Atera control panel.
Could you please assist us by providing access to an ARM64 installer for the agent, or advise us on the best course of action in this case?
Thank you in advance for your support.
Best regards,
Dear,
Within our organization, we have recently received our first AI-Ready laptop: an HP EliteBook Ultra G1q AI PC, equipped with a Snapdragon X Elite processor and based on the ARM64 architecture.
We attempted to install the standard x64 agent (the one available for Windows 11), but it has caused multiple application-level errors due to platform incompatibility. Below is a sample error from the Event Viewer:
-
System
- Provider
[ Name] .NET Runtime
- EventID 1023
[ Qualifiers] 0
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2025-07-14T08:33:24.2974670Z
EventRecordID 2040
Correlation
- Execution
[ ProcessID] 13032
[ ThreadID]…1 vote -
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Option for old design (for quicker access to all information)
The new design sucks. It takes at least one additional click to see information that was visible right away. I like the customization, but I lose time because 80%+ of the stuff I need now takes longer. Please give the option to keep using the old design.
3 votes -
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?
9 votes -
Add "device name" column to devices table
Add true "device name" column option so that we can list devices by both Atera/friendly name and the PC name.
I renamed a computer in Atera to be more easily identified, but the devices table only shows the custom name. It would be helpful to have them side by side.
1 vote -
Need to be able to tie assets to a user
At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.
1 vote -
patching chrome, find all devices that need that patch and add hock deploy to all
Patching chrome, find all devices that need that patch and add hock deploy to all those devices. This can be used for any patch or cve vulnerability
1 vote -
Fully Deploy Coro Cybersecurity
It would be great to deploy Coro Protection with all necessary permissions to both Windows and Mac devices. Coro is an up-and-coming Cybersecurity Platform that may be a good partner fit for Atera since it is one of the most affordable but effective platforms on the market.
A distribution solution for Coro that includes the activation of necessary permisions, run at start, and removal of existing security app would be great.
1 vote -
A precise control over the device reboot from Configuration policy
A precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow end users to control device restarts
o Prompt users to restart their devices
o Force restart option after a certain number of prompts
o Option to customize the toast messageWhat we have in MS Windows server Group Policy:
• Turn off auto-restart for updates during active hours
o the PC will not automatically restart after updates during active hours
• Always automatically restart at the scheduled time
o A restart timer will always begin immediately after Windows Update installs important updates, instead of first notifying users on the login screen for at least two days
o The restart timer can be configured to start with any value from 15 - 180 minutes
• Specify deadline before auto-restart for update installation
o 2 – 14 days past the default (7 days) restart date
o Restart can happen inside active hours
• Specify deadlines for automatic updates and restarts
o Updates will be downloaded and installed as soon as they are offered and automatic restarts will be attempted outside of active hours
o Once the deadline has passed, restarts will occur regardless of active hours, and users will not be able to reschedule
o Set a grace period for feature updates and quality updates to guarantee users a minimum time to manage their restarts once updates are installed
o Option to set device to delay restarting until both the deadline and grace period have expired
• Specify Engaged restart transition and notification schedule for updates
o Control the timing before transitioning from Auto restarts scheduled outside of active hours to Engaged restart, which requires the user to schedule
o The transition period can be set between 0 – 30 days from the time restart becomes pending
o Specify the number of days a user can snooze Engaged restart reminder notifications (1 – 3 days)
o Specify the deadline in days before automatically scheduling and executing a pending restart regardless of active hours (2 – 30 days)
• No auto-restart with logged on users for scheduled automatic updates installations
o Only notify the user to restart the computerA precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow…3 votes
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