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4800 results found
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Notes field should be visible and searchable from the main devices page
It should be visible (selectable from Edit columns on Devices page) and searchable from the main devices page, so I can add something like the location (ex. Tom's Office) or who the user is and I can quickly find that computer based on my comment.
7 votes -
Stop changing the interface!
Sick and tired of the constant changes, and always for the worst it seems.
I now have to have the side bar pinned wide, or I get it flashing wide/small/wide/small as I work and move my mouse about.
Used to be able to select then copy the ticket number and title in one easy go.
Then a change and now I need to select it just right to get both, but when pasted it would be over two lines.
Then most recent change and selecting is still a pain but can acheive that, but now pasting is over three lines.
Get used to input on the top, and reading bottom to top.
Now the input is on the bottom, and read top to bottom, but ticket activity is still bottom to top.What really is the worst is the change of date/time.
Before I could copy date/time in one go from an entry, nice and easy.
Now the date is above outside of the entry, so I need to copy time, then type out date.
The time is not in 23hour format either.Change everything for changes sake, make it worse, yet no dark mode, still, after how many years?!
Sick and tired of the constant changes, and always for the worst it seems.
I now have to have the side bar pinned wide, or I get it flashing wide/small/wide/small as I work and move my mouse about.
Used to be able to select then copy the ticket number and title in one easy go.
Then a change and now I need to select it just right to get both, but when pasted it would be over two lines.
Then most recent change and selecting is still a pain but can acheive that, but now pasting is over three lines.
…
1 vote -
Slashtop Chatting
Have the option to chat with end users through SplashTop without having to remotely connect to their machines.
9 votes -
Please allow us to hide the copilot column on the lists (such as device list)
The co pilot column is clunky, cannot be dragged, and is frankly in the way. I would like to be able to opt out of it being there. Or could you at least downgrade it to be a drop down option for the row?
Anyways, both me and my co workers have been having problems with this and find the new UI generally clunky. This is one such reason.
1 vote -
newest
the ticket order newest to oldest i dont like at all
1 vote -
Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically be checked and installed automatically at that interval even if the normal Windows Update Schedule is disabled. There are also options for scheduled day and times, but the interval setting should run independently of that.
Yes, we can create an IT automation profile to install definition updates daily or multiple times a day, but it clutters up the automation run history log.2) Exclude KB2267602 from the available patches indicators. (Or at least have an option to do so) . You could also add it as a separate definition updates indicator column that could be turned on.
3) Add the most recent definitions update version and date to the device OS and Security page
4) In addition to the all or nothing Windows Update settings in the Atera Configuration policies, let us pick an advanced option with all of the same knobs that are available in group policy: https://learn.microsoft.com/en-us/windows/deployment/update/waas-wu-settings
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…4 votes -
SLA Condition for ticket automation
Create a condition based on the SLA remaining - i.e. SLA remaining is 2 hours, then we can configure an action such as sending an email based on that SLA. Currently to do this, we have to use your BETA Hours since created ticket, but this doesn't work well with dynamic SLA times.
2 votes -
Snooze indefinitely on Alerts
Snooze indefinitely on Alerts, the maximum is currently monthly, but indefinitely would help as an option where service are no longer in use on servers, etc., but are being flagged by the associated threshold configuration
3 votes -
Veeam 365 Backup including Public Folders
Veeam 365 Backup includes Public Folders, cannot find anyone else offering this.
1 vote -
Make ticket timer go away when creating ticket
We are not an MSP and I don't lord over my tech with how long things take and how long it takes to open a damn ticket. I absolutely hate the ticket timer. I DO have it hidden, but it still shows up when I create a ticket and it's checked by default. Give us power to get rid of this nasty thing. Thank you!
2 votes -
Adding the option to append the date of the ticket creation to the ticket number.
We are in the process of onboarding with Atera and noticed that the ticket numbers are simply an incrementing number.
Some of our users appreciated the old system's ticket numbers including the date that it was created. an example being 15-11202025, this way it can be identified as the 15th ticket created on 11/20/2025.
Can a checkbox option be added in the settings for companies to choose to add the date to their ticket numbers?
6 votes -
Change Main Site Contact or Certain user permissions to view all tickets.
We need the ability to change Main Site Contact or allow certain users to be able to see all tickets.
Currently for certain users to see all tickets they need to be marked as a "Main User" but this can also make them a "Main Site Contact". If tickets come from Atera Alerts this will use the "Main Site Contact" to email from, generating tickets by that user who was last assigned as a "Main User" rather than a generic ITsupport user account instead.
6 votes -
Need Ability to Add Private IP & Notes in Devices View
The devices view is too limited on what columns you can include. We need at minimum the Private IP & Notes and maybe even a column for warranty expiration. We can get this from reports but we work from the Devices view most often and it's very limiting and causes extra clicks when not necessary because we can only add select columns to a view.
2 votes -
Need the funtion to add calendarentries for team members
Until recently, it was possible, to create calendar-entries for tickets in calendars of team members. Since a few weeks, this is not possible anymore.
This was a key feature for us, when managing tickets. We urgently need this function back. A team calendar is not a solution, as we dedicate the ticket to a person.1 vote -
Offer a feature that allows administrators to disable Internet access on a device but can maintain a heartbeat communication to Atera
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the Atera or security tool's settings. Also allowing a heartbeat to Atera also ensures that admins can always track their devices and eventually enable Internet access to run Windows Updates, if they chose. This would give us the ability to lock down or fully allow these devices restrictions or freedoms to operate normally.
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the…
3 votes -
Ticket body - not wrapping text properly words cut off
Finding clients that type a longer ticket description the ticket body is not wrapping and several words on the right are cut off.
1 vote -
US pacific time zone support.
There always seems to be a day delay in regards to ticket responses. I think ticket would be resolved twice as fast if there were a dialog closer to real time.
Thank You.
1 vote -
Granular permissions for Access Roles
There should be more granular control to allow certain roles to be able to view ticket. As it currently stands, the only ticket options are Access all assigned tickets or Access unassigned tickets. I would like to see the ability to be able to select what tickets a role can see. This would help supervisors be able to only see their department.
2 votes -
User Logout via User activity menu
Please add the ability to logout a user from the "User Activity" menu on any device. This would be perfect for the cases where multiple users are logged into a machine, one may be in the "Disconnected" state and consuming a lot of RAM, this feature would allow us to logout those disconnected users without affecting the logged-in/active user(s).
Thanks!
2 votes -
Inactivate User based off of Entra ID Sync
Atera's existing Entra ID integration is a one-way sync that creates new users and updates existing ones. On each run it imports users found in Entra ID and refreshes a set of profile fields (name, job title, phone, and mobile) on records it matches by email address.
However, it does not sync a user's account status, and it has no deprovisioning step. A user who is disabled or removed from Entra ID the sync leaves their Atera record in place and active. This obviously causes a data consistency issue as users are now showing active in Atera that have been long gone.
Atera should have a setting that will automatically deactivate an Atera user when they are disabled or removed in Entra ID.
Atera's existing Entra ID integration is a one-way sync that creates new users and updates existing ones. On each run it imports users found in Entra ID and refreshes a set of profile fields (name, job title, phone, and mobile) on records it matches by email address.
However, it does not sync a user's account status, and it has no deprovisioning step. A user who is disabled or removed from Entra ID the sync leaves their Atera record in place and active. This obviously causes a data consistency issue as users are now showing active in Atera that have been…
1 vote
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