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4800 results found
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Add custom "Types" to use for tickets
It is quite limited to only have 4 "types" to choose from.
Incident
Problem
Request
ChangeSometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.
5 votes -
Color coding options for different ticket status
Color coding options for ticket status's.
6 votes -
BSOD
Create an alert when a BSOD occurs with minidump information.
19 votes -
Splashtop SOS
For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.
As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.I'm pretty sure Atera can fulfill this dream ;-)
205 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Alerts for new software installation
I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.
This is required since we observed some software's like Adobe can be installed even without administrator rights.
29 votes -
Task manager
Can you please bring back sorting through processes in task manager?
8 votes -
Tickets reordering
It would be AWESOME if we could manually reorder tickets (a sort of custom order) by dragging them up and down the list. And/or pin tickets to the top of the list.
Basically, a way to customize the ticket list in order to organize priorities when starting our day. Because sometimes you don't want to start changing priorities for tickets. Sometimes you decide you will address minor requests while working on major problems at the same time.
So in the morning, you move (or pin to the top) the tickets you plan you'll be able to work on that day...
25 votes -
splashtop view only
When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )
10 votes -
Device counter
Seems like it should just be a basic function so it's weird that it's not already there.
But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.
12 votes -
Patch Management must follow policies set for the reporting and status to be useful
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS database.
It makes the Patch Management reporting and panel completely irrelevant. It will always report a close to zero percent of end-points being completely updated when compared with all available drivers for a given system.
I don't need compliance tool that compares to everything in the world that is available. I need one that compares to the standards I set. eg. I don't want hw driver updates in the tally at all, unless I safelist that specific update to be required in my environment for the device to be considered meeting my standard.
I had an conversation with Tudor in support about this and they pushed me to list it here.
I appreciate the effort in the new panel, but it's only half done for it to be useful for anyone who actually wants to use it to gauge how many systems are "up to date". We don't have time to validate a handful of driver updates every week in a testing lab for every configuration. These systems need to be considered "up to date" in our organization reporting and tools because we don't touch hw drivers unless they break something or are a security problem.
I propose a new device column "Patches to Meet Compliance", and that the Patch Management report/status panel be re-worked to consider the policies set in Automation and Patch Management.
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS…
1 vote -
Atera to update a device name automatically after the device name has been changed.
In the case of re-purposing a device and changing the name of the device, it would be great if Atera could automatically update the device name in Atera instead of to manually have to update the name.
2 votes -
Add ability to retroactively flag ticket notes as resolutions
Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.
The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.
It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even be capable of doing this if it was the ticket creator who discovered the resolution and shared it. Right now, only the technician can flag a response as a resolution and they have to be proactive about it.
Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.
The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.
It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even…
10 votes -
Authorising a user install from within the Atera console
When a user wants to install software/programs to their device, I need to login to their device as Administrator and enter the Admin credentials to allow the installation of software/programs.
ConnectWise had a feature that popped up on the Admin console to alert me that a user requires Administrative authorisation to install software/program, I could then allow this by clicking a button in popup window alert or deny the install.
Could this be a new feature for Administrators instead of having to remote into the end users device every time they need to install something?
5 votes -
Introduce new message/text formatting to the Quick Reply Templates
The new message/text formatting has been applied to user signatures and the new ticket UI. Please can you now add this to the Quick reply templates.
The issue is that we have old text formatting from the Quick Reply Templates applying and I have to manually change the formatting for each Public Reply.
3 votes -
Synology Active Backup Monitoring
Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it
https://github.com/WAdama/nas_ab_status/commits/master
The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup, if someone actually had the time to program such a solution, however it does sound a bit like running around the lake for water, if only Active Backup had some built-in option for monitoring it from Zabbix, Checkmk, Paessler PRTG or other common monitor suites.
Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it
https://github.com/WAdama/nas_ab_status/commits/master
The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…
381 votes -
one place for customer portal options
All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.
8 votes -
Disable the automatic reconnect
I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info
2 votes -
Single Sign on for all Plans
Please can Atera consider allowing SSO with Azure AD on all plans (or Expert and above perhaps?) so that our users (who are very familiar with the big Microsoft Log In Button and use it for other systems they use) can use it to log in?
Most modern web applications have this feature built in / available as standard and seems a little unfair that we need to be Enterprise level to have this feature available to us. (We are using IT Department Expert Plan) Thank you!
Even a particular unnamed open source and free ticket system has the ability for single sign on as a module ;)
Please can Atera consider allowing SSO with Azure AD on all plans (or Expert and above perhaps?) so that our users (who are very familiar with the big Microsoft Log In Button and use it for other systems they use) can use it to log in?
Most modern web applications have this feature built in / available as standard and seems a little unfair that we need to be Enterprise level to have this feature available to us. (We are using IT Department Expert Plan) Thank you!
Even a particular unnamed open source and free ticket system has the ability…
32 votes -
Enhanced Domain Name and Credential Management for Network Discovery
Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.
Key Requests:
Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.
Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.
Support for Multiple UPN Suffixes: Enhance the system to recognize and accommodate multiple User Principal Name (UPN) suffixes. This will streamline the login process for users managing multiple client environments.
Benefit:
Implementing these features would significantly improve the user experience, particularly for those working with diverse network configurations and authentication requirements.Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.
Key Requests:
Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.
Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.
Support for Multiple…
3 votes -
New Atera dashboard
I kindly request that the new dashboard, as shown in the marketing materials, be added to the system.
3 votes
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