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5034 results found
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device Purchase date and warrenty End
I would love to see the Purchase date and Warrenty End date and Warrenty Type fields on device info for better device management.
Noticed the Asset Preset report and it has what I need, but now I'll have to manually add all computers with their purchase and warrenty information, in order to utilize the feature.
please make this a possibility4 votes -
Pictures in signature
Please provide support for pictures in Quick Reply section for signatures. When I insert my signature on my mobile app it simply doesn’t appear.
Also in the settings, a separate personal signature section would be appreciated like that which is found in My Profile > Personal Signature on Atera Desktop App! Also adding support for pictures (logos) here too
6 votes -
Patch & Automation Feedback-Device Specific Details
When I select a device and look at the activity log section, I should be able to click on the patch/update report link and get specific details for this device or agent alone, detailed information of what was patched or what was not patched and why or why not.
4 votes -
Devices vs assets
I love the new fields available under assets. While I understand the difference between Assets and Devices (though they could be combined), I do wish that some of the fields available under Assets were also available for Devices. In particular, Status, Purchase date, Warranty expiration, End user and Location would be very helpful, especially if they were fields included in an a auditor report. Doubly so if End user and Location fields were included in a search. I will often have laptops get passed around from end user to end user. I currently use custom fields to track the assigned user and physical location, but they are not searchable, so when I loose track of a laptop originally assigned to a user or to a office/room, it can be a detective's job to track it down.
I love the new fields available under assets. While I understand the difference between Assets and Devices (though they could be combined), I do wish that some of the fields available under Assets were also available for Devices. In particular, Status, Purchase date, Warranty expiration, End user and Location would be very helpful, especially if they were fields included in an a auditor report. Doubly so if End user and Location fields were included in a search. I will often have laptops get passed around from end user to end user. I currently use custom fields to track the assigned…
6 votes -
Assign tickets to specific clients based on the subject line
Set up an automation rule to assign tickets with a specific subject line to a designated client.
6 votes -
3rd software party report
The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down
4 votes -
Able to deploy patches from mobile app
Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.
4 votes -
Scheduled reports to have customers name on them, as well as changes to default..
When reports are scheduled they are received with no indication of who the report is for, no specific customer name in the email subject or body. Also, the report is default and has no custom options set as to thresholds for computers. There needs to be a way to show the customers name and keep custom options for thresholds.
4 votes -
Live tracking of running scripts
It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.
6 votes -
For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent
For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.
29 votes -
Improve User interface for SNMP devices
SNMP Devices UI is not friendly.
1)Passwords are behind 3 Menu clicks
2) Not possible to reorder OIDs
3) Not Possible to edit an OID to change text or condition value
4) Include a field to display the unit of a specific value .. Example MB, minutes, etc
4) would be great to add some simple arithmetic functions. some of OID numbers need to be divided by a value to make more sense of them. Example Storage use
5) Add the option to graph a value over time8 votes -
Office license type
We have one big customer with several hundred Office365 licenses allocated in different domains. It would be helpful if atera can sum up how many Office365 licences are provided to the customer / per domain.
The MS Admin center has a great and easy overview what Atera should use as well, maybe more detailed. It could be provided in the MS License Report.Total amount:
Microsoft 365 Business Basic 299/300
Microsoft 365 Business Standard 112/113
Office 365 E1 4/5Amount per domain:
Even better would be an integration at the customer site where we already can provide the domain where it would show a summary likeOffice 365 Licenses summary:
Total - 10x
E1 - 5x
Business Basic - 4x
Business Standard - 1xWe have one big customer with several hundred Office365 licenses allocated in different domains. It would be helpful if atera can sum up how many Office365 licences are provided to the customer / per domain.
The MS Admin center has a great and easy overview what Atera should use as well, maybe more detailed. It could be provided in the MS License Report.Total amount:
Microsoft 365 Business Basic 299/300
Microsoft 365 Business Standard 112/113
Office 365 E1 4/5Amount per domain:
Even better would be an integration at the customer site where we already can provide the domain where…456 votesHi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
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Atera App Alerts for Antivirus
Send Bitdefender, Webroot, Etc, Antivirus alerts to the Atera app. If a device is infect, we need to know about it.
29 votes -
Ticket queues / Technician groups
Hello Atera Community,
I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.
Why Ticket Queues?
Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.
Assigning Tickets to Queues
Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we can have internal projects with no one specifically assigned to them other than just the queue. This would seamlessly integrate into the ticket automation feature already in Atera. This feature would streamline our ticket management process, enabling us to utilize specialist resources more effectively and reduce the time spent on manual sorting.
The Bigger Picture
Incorporating ticket queues can lead to better organization, allowing for specialized handling of distinct issues. It also opens doors for automation, where tickets can be routed based on predefined rules, thus minimizing the margin for error and operational bottlenecks.
Your Support Counts
I believe this feature could be a game-changer for many of us here. If you agree, please upvote this idea and share how you think ticket queues could benefit your workflow. Together, we can make a strong case for this much-needed enhancement to our Atera toolkit!
Thank you for considering this proposal. I look forward to your support and any additional insights you might have.
Hello Atera Community,
I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.
Why Ticket Queues?
Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.
Assigning Tickets to Queues
Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we…
54 votesHey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
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Customer should be able to have multiple devices under them and not just 1.
Customer should be able to have multiple devices under them and not just 1.
36 votes -
TrueNAS
Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment can reduce Total Cost of Ownership (TCO).
• Self-Hosting: Full control over the data since it’s hosted on your premises, unlike cloud-based solutions from Axient or Acronis.Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment…4 votes -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.3 votes -
A precise control over the device reboot from Configuration policy
A precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow end users to control device restarts
o Prompt users to restart their devices
o Force restart option after a certain number of prompts
o Option to customize the toast messageWhat we have in MS Windows server Group Policy:
• Turn off auto-restart for updates during active hours
o the PC will not automatically restart after updates during active hours
• Always automatically restart at the scheduled time
o A restart timer will always begin immediately after Windows Update installs important updates, instead of first notifying users on the login screen for at least two days
o The restart timer can be configured to start with any value from 15 - 180 minutes
• Specify deadline before auto-restart for update installation
o 2 – 14 days past the default (7 days) restart date
o Restart can happen inside active hours
• Specify deadlines for automatic updates and restarts
o Updates will be downloaded and installed as soon as they are offered and automatic restarts will be attempted outside of active hours
o Once the deadline has passed, restarts will occur regardless of active hours, and users will not be able to reschedule
o Set a grace period for feature updates and quality updates to guarantee users a minimum time to manage their restarts once updates are installed
o Option to set device to delay restarting until both the deadline and grace period have expired
• Specify Engaged restart transition and notification schedule for updates
o Control the timing before transitioning from Auto restarts scheduled outside of active hours to Engaged restart, which requires the user to schedule
o The transition period can be set between 0 – 30 days from the time restart becomes pending
o Specify the number of days a user can snooze Engaged restart reminder notifications (1 – 3 days)
o Specify the deadline in days before automatically scheduling and executing a pending restart regardless of active hours (2 – 30 days)
• No auto-restart with logged on users for scheduled automatic updates installations
o Only notify the user to restart the computerA precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow…2 votes -
To be able to integrate COVE DATA Protection
To be able to integrate COVE DATA Protection backup monitoring into ATERA.
6 votes -
Mass update of Device Details.
Feature Request: Bulk Export and Update Device Details
I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.
Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply these updates across all devices at once.
Feature Request: Bulk Export and Update Device Details
I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.
Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply…
6 votes
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