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4714 results found
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Customer IT Team Access
Customers IT Team having access into atera as that client only. Limited access with limited use and at a cheaper cost to compensate for not having access to the full range of features.
5 votes -
Password protect the Atera agent from end-user uninstalls
Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .
I would like the option to place a check mark to turn on Password protection.
1,615 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Agent page - Show Reboot Required
Would be great to see if the device is in need of a reboot on the agent page, to the right of "Online"
I mocked up a pic but I guess I cannot attach images..
4 votes -
make email not a required field for a contact
Make email not a required field for contact. We are having to enter arbitrary email addresses to create contacts that do not provide email address (or do not have one). This results in false data in our customer/contact information.
4 votes -
Rename Devices from Customer/Devices Screens
Would make renaming devices a much easier process if it could be done from the Customer Devices tab, or Devices page. Having to go into each individual agent, hit edit, then hit agent, then go back to the customer devices page is a lot of clicks and window loads when you're going through and renaming a bunch of agents. A way to do this without needing to actually go into each individual agent would make this a much more streamlined and significantly faster process!
2 votes -
Automatically send an email when computer is added to account by agent installation
Automatically send an email when a computer is added to account by agent installation. Ideally, the default behavior would be configurable by the admin for all customers, but each customer could override the default behavior and even choose which email(s) to send the email to.
This will trigger in-house procedures to finish onboarding new customers once they are in Atera.
4 votes -
branding color
Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.
7 votes -
Dashboard - Compliance/Health Widgets
The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.
7 votes -
reminder
It would be nice to be able to add a reminder for non-important issues whenever I remote into a end user's system. There might be low priority items like "purge folder X after x/xx/xxxx." or "Reminder: This user has a static IP set."
As of now I'm using the notes, but it would be nice if I was somehow able to be reminded when I'm logging in so I can address outstanding non-urgent issues.
2 votes -
Helpdesk Tickets with out user having to log in
Ability to let tickets to be created by unauthenticated users. Not having to create a contact to create a ticket.
1 vote -
Improving code reusability and batch flow control on scripts
In order to avoid code duplication between scripts and improve reusability and flow control on business-logic, it would be very interesting to have the possibility to make calls between scripts to other existing scripts. I mean, for instance, make calls on a powershell script to another existing powershell scripts:
switch(some-needed-conditional){
"if - A": [Call-to]::Atera-script-1
"if - B": [Call-to]::Atera-script-2
"if - C": [Call-to]::Atera-script-3}
2 votes -
Better automation for tickets
More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.
13 votes -
Remove required fields for technician
When creating a ticket as a technician, be able to override the required fields so that they are not required.
4 votes -
Create tickets from Vulnerabilities / Vulnerability alerts
Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.
9 votes -
visual map of connectivity network discovery
We want to see a visual map of our devices showing their connectivity path.
10 votes -
Software Inventory Report To Show Software Installed and Patched By Atera
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow you to bring your IT estate into patching compliance rapidly by having a Reinstall All Selected Software with Atera Button On All Devices at the bottom.
Additionally, software that isn't on the Choclatey and Homebrew repositories should get highlighted / (Not Being Patched by Atera) so we then have the option of whether to use an alternative product or manually patch ourselves on a regular basis.
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow…
14 votes -
How to export Bitlocker keys into an excel or how to manage the Bitlocker keys using Atera?
If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.
4 votes -
Agent Status
Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.
If agent is online:
- user is logged in and active (actively working)
- user is logged in and inactive (idle)
- user is not logged in24 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
3 votes -
Selecting and Copying the Ticket Title Including the Ticket Number from the Header in a Ticket
In the old interface, the ticket title including the ticket number could be easily selected and copied. In the new interface, this no longer works because the title becomes editable. This is a MAJOR ANNOYANCE as we now have to copy everything twice and then edit it for our ERP system. The time required has increased by a factor of 3-4.
Please fix or address this bug/feature request.
1 vote
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