5046 results found
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Warranty Status on Devices
The ability to see warranty information on devices.
105 votes -
Password protect the Atera agent from end-user uninstalls
Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .
I would like the option to place a check mark to turn on Password protection.
1,598 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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reminder
It would be nice to be able to add a reminder for non-important issues whenever I remote into a end user's system. There might be low priority items like "purge folder X after x/xx/xxxx." or "Reminder: This user has a static IP set."
As of now I'm using the notes, but it would be nice if I was somehow able to be reminded when I'm logging in so I can address outstanding non-urgent issues.
2 votes -
Helpdesk Tickets with out user having to log in
Ability to let tickets to be created by unauthenticated users. Not having to create a contact to create a ticket.
1 vote -
Improving code reusability and batch flow control on scripts
In order to avoid code duplication between scripts and improve reusability and flow control on business-logic, it would be very interesting to have the possibility to make calls between scripts to other existing scripts. I mean, for instance, make calls on a powershell script to another existing powershell scripts:
switch(some-needed-conditional){
"if - A": [Call-to]::Atera-script-1
"if - B": [Call-to]::Atera-script-2
"if - C": [Call-to]::Atera-script-3}
2 votes -
Remove required fields for technician
When creating a ticket as a technician, be able to override the required fields so that they are not required.
4 votes -
A way to auto merge tickets if it has multiple alerts coming in
We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.
9 votes -
Create tickets from Vulnerabilities / Vulnerability alerts
Allow tickets to be created and assigned from vulnerabilities associated with devices or sites. Eg - If there is a critical update for Microsoft, alert technicians and allow a ticket to be created and assigned to a technician so status of remediation can be monitored and managed.
9 votes -
Don't force the horrid new ticketing page on us.
The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
Please don't force this new style page on us.
And lets not get started on the AI hotness you seem to think we need.In terms of issues on the new page.
The whole ticket writing is a mess.
-Formatting tools floating.- fixed but still not as good as the old page.
AI crud.…1 vote -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
13 votes -
Software Inventory Report To Show Software Installed and Patched By Atera
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow…
14 votes -
How to export Bitlocker keys into an excel or how to manage the Bitlocker keys using Atera?
If we enable Bitlocker using scripts, how to manage those Bitlocker keys when there is a requirement? Because Bitlocker management is very crucial for an organization. Looking for a feature update in Atera console for managing Bitlocker keys of all devices.
4 votes -
Email alert for contract expiry
It would be good to receive an email alert about a contract nearing expiry, e.g. block of hours contract. Currently have to rely on seeing the notification when logging into Atera.
1 vote -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
3 votes -
Selecting and Copying the Ticket Title Including the Ticket Number from the Header in a Ticket
In the old interface, the ticket title including the ticket number could be easily selected and copied. In the new interface, this no longer works because the title becomes editable. This is a MAJOR ANNOYANCE as we now have to copy everything twice and then edit it for our ERP system. The time required has increased by a factor of 3-4.
Please fix or address this bug/feature request.
1 vote -
Proper searching
Can we get a proper search, rather than the half-hearted one there is now.
example:
I know a worked on "mimecast archive" for a certain user a while backWhen I try
"mimecast archive" "melanie" not even the current ticket comes upmimecast And Melanie , finds Andrews...
I know I can list the user closed tickets, but the format of a web page, and having to load each scroll down means I can't even ctrl-f and search it like that.
Basically search as it is, is worthless for finding previous tickets.
Please put in a decent search1 vote -
More in-depth hardware monitoring.
I would like a deeper dive with the metrics that are shown in the devices tab, along with the ability to go even further with in-depth monitoring to put on the main page/ dashboard, like the advanced reports. the best idea i can think of and i believe it might be wishful thinking but would be "HW Monitor Pro" integrate into the portal. every device gets the install, can look at either a master list with all the devices that have it installed or when going to the devices page. Have it automatically record and store up to "X" amount…
5 votes -
Tree View Organization of Devices
It would be much more neater for the "Device" tab you guys chnaged the Web GUI to have company treeview of devices. Then from there the devices organized into folder. High level you are greeted with companies then expand to organized folders such as Tech defined AD Servers, Database Servers, Sales Desktops, Sales Laptop
That way for cleaner and simpler access to the computers you need without needing to create 100s of save views.
12 votes -
Customer Asset Search
Under Customer Assets
- add ability to add/remove columns
- add ability to sort by column (sort by name, asset type, contact, etc)
- when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed27 votes -
graph for endpoint cpu and ram usage real time, needs more metrics in it.
graph for endpoint cpu and ram usage real time, needs more metrics in it.
add: nic usage, hdd usage and temp, fan usages, etc, all the other things that you can pull from motherboards and other devices, etc and report in real time graphing.
3 votes
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