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4971 results found

  1. Want to monitor Agent Offline and Online past weekly or past monthly report

    Show the Customer name --> Device Name --> Online or offline status at past Sun - Sat with Green dot and red dot

    Online = Green ✔
    Offline = Red X

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. add some interstep confirmation about number of agents to be deleted
    f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.

    How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?

    Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.

    Integration with…

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. The customer portal logo is currently getting deformed as the size of the box is not the same as what we are supposed to upload 100*200. Can you please fix this?

    3 votes

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  6. Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.

    It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. add realtime location feature integration with google map

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.

    3 votes

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    1 comment  ·  Tickets  ·  Admin →
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  9. Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  10. Guardz is an Israeli-based company and can go a long way toward being a turn-key solution for security compliance. It provides fantastic data for Annual Security Risk Assessments and Compliance standards. Would be great if we were able to leverage this through Atera as part of your offering!

    5 votes

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  11. To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.

    5 votes

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  12. I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.

    2 votes

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  13. I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.

    2 votes

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  14. Cut and Paste into command prompt and powershell

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  15. it would be beneficial to be able to schedule IT Automation to run every 5,10,15.. minutes. Right now the best is once a day. If you need it to run more often like every 5 minutes you need to create hundreds of schedules.

    2 votes

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  16. For roles and permission: ability to create groups of technicians and then assign those groups to the customer so they can have access to the clients. As soon as you add a new technician to a group, that technician will then have access to X client. As of right now, if we create a new customer, we then need to go to each technician and give them that access. It can take a long time. A lot of our technician have a different role each.

    10 votes

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  17. Extended software support for queries and displays, e.g. the status of the companies Eset, Altaro, Hornetsecurity, Securepoint AntiVirus, BackupAssist.

    8 votes

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  18. Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.

    5 votes

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  19. Please add a variable for the "Customer Main Contact".

    This variable will be useful in quick replies where you would be advising someone to seek approval to proceed with things like Software or Hardware purchasing etc.. I was surprised that this was not already an option...

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Would be convenient to see how many devices each customer has instead of having to create a report.

    4 votes

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