5042 results found
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Beyond Identity
Why can we not just upload and set installs for any app (exe or msi) in our portal. Having to set up a private repo seems crazy (and I cannot seem to find anywhere in the portal where I can actually do this). Atera is the only RMM platform I've ever used where you cannot upload/store software setup files manually and it's extremely frustrating.
11 votes -
Multiple white label designs
Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.
5 votes -
Tickets for device on the device page
Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).
1 vote -
SNMP Table
We would like the ability to add OIDs as columns to the Devices Table for viewing multiple SNMP devices and their OID values.
3 votes -
SNMP Reports of OID Values
We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.
3 votes -
Full device stats under favorites list
When you filter your devices into folders like we do (servers. workstations, production) You lose some important view that can only be viewed by the "all" tab I would like to see all the stats under the filtered folder view like patches, health and frankly all others.
3 votes -
Add more device attribute filters
When using search or filters I should be able to use device information like serial, model, make, battery health, etc
The more filters and search attributes possible the better.
What would I use them for? For example if I want to deploy an app, script, or path to a model of device.
Maybe I want to make groups of devices that are the same model for driver patch deployment.
A user calls and all they can give me is the asset tag or serial. Should be able to look up the device.
3 votes -
Helpdesk agent to be translated in French
Helpdesk agent to be translated in French
15 votes -
Exagrid
exagrid backup
2 votes -
HTML Editor for email signature
Please add the option to edit the HTML-Code for email signatures in "My Profile".
9 votes -
Licences renewal management for 3rd party softwares
The only missing tool for me is a way to assign prices, renewal dates and reminders to the software inventory. For exemple, I'd like to assign the date and price for when and how much my next renewal of Autocad will be needed. Then having a report which shows how much and when we need to spend for licences. It would be a huge planning tool.
10 votes -
Multiple Ticket-Tabs within Atera
It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.
7 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Ability for technicians to respond by email to ticket contact
Request the ability to correspond with customer tickets via email only. Replies from the contact can be delivered to the technicians, but when non-contacts like technicians reply by email to the ticketing system, while the notes update on the ticket, the contact is not notified and there is no automation rule condition for 'ticket notes updated' or 'ticket reply by technician'.
Or the native ability for this by a setting to notify contact (and CCd recipients) when ticket replies occur by email.
Currently only public notes posted from within the web portal/app deliver to the contact.
This is very important…
1 vote -
OID fast add monitor & edit monitor
Ciao,
I hope you can realize this.In the list of OIDs displayed per monitored SNMP device, in addition to the edit button (which unfortunately only modifies the name) and delete... can add an "add monitor" button so as to avoid 10 clicks and immediately arrive at the page of the selected monitor to be inserted?
In the sequence of monitored OIDs, in addition to "delete the selected" add an EDIT button that actually allows you to modify the parameters while maintaining that specific OID.
Nobody likes wasting time, but in many ways Atera's interface seems designed specifically to waste…
2 votes -
Ticket assignment notification
I would like to be informed when my colleage creates a ticket for me.
That is already possible, as mentioned in the response to this entry: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46558351-notification-on-ticket-assignmentHowever, I would NOT like to be informed when I create a ticket for (as in "assigned to me when created by") myself.
As far as I can tell, there is no filter for that, yet.2 votes -
Patch Management
Atera needs to have a single pane of glass view of the overall compliance for a device of ALL updates for a device.
Under Devices the "Available Patches" should include ALL Security & Critical updates for both Microsoft Windows or Server and include Critical Updates for 3rd Party Patching.
12 votes -
scheduled tickets
Have the ability to convert a regular ticket to a scheduled ticket, resetting the SLA until the time that has been agreed to complete the work.
8 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
67 votes -
Validation de tickets
Il faudrait pouvoir ajouter un statut de ticket "A valider" ce qui permettrait aux techniciens de soumettre à leur responsable le ticket avant de le résoudre.
1 vote -
CPU threshold with alerts
I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.
2 votes
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