5043 results found
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Integration with UniFi Cloud
Integration with UniFi Cloud
970 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Temporary Technician
Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.4 votes -
Changing the Status to "Closed" Should Display the Ticket Overview Again
In the old interface, changing the status to "closed" would bring back the ticket overview. In the new interface, after closing the ticket, it remains in the viewport, and we have to click again to see the ticket overview.
Please fix or address this bug/feature request.
2 votes -
Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab
In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.
Please fix or address this bug/feature request.
2 votes -
Expand the view on the Quick Reply, Help Desk Topics, and Category fields.
While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.
My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…
4 votes -
Domotz
Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.
13 votes -
Office 365 account
A report per device that includes the Office account along with Outlook email accounts
2 votes -
Don't offer KB5034441if Windows Recovery Environment is not enabled.
Don't offer KB5034441if Windows Recovery Environment is not enabled.
2 votes -
Change monitoring agent in bulk
I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
Thanks.3 votes -
Print ticket with all details (time, products, etc.)
Ability to select a ticket and then "print" (paper, pdf) the entire ticket record (time entries, products sold, etc.).
16 votes -
Manually set the closed date of a ticket
Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.
2 votes -
3cx integration
Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.
204 votes -
script syntax highlighting
Script syntax highlighting on script editors would be beneficial for legibility.
2 votes -
Integration with Freshservice
Integration with Freshservice
2 votes -
Revert Agent Name back to Device Name
The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.
1 vote -
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed.
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.
2 votes -
Add spell check in ticket input
Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.
70 votes -
Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
10 votes -
Add Contact Information of the User/Contact assigned to the device
In the Get Alerts API, some sort of Contact information should be shown so there is a way to notify the final users about the alert. If at least the Contact/User ID is shown then we can retrieve the contact information needed from the Get Contact by ID API.
I've reported this to the chat support and they told me so far there is no possible connection to match the data. It would be great to add this as this will help to make more use of the alerts, otherwise its some manual work to go and look for the…
1 vote -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
4 votes
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