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5056 results found
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Validation de tickets
Il faudrait pouvoir ajouter un statut de ticket "A valider" ce qui permettrait aux techniciens de soumettre à leur responsable le ticket avant de le résoudre.
1 vote -
CPU threshold with alerts
I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.
2 votes -
Ability to delete jobs within "recent processes" inside of classic reports
Some jobs get stuck in the "in progress" State and the ability to remove them would be great. Especially when they fail and have to be run again, this will prevent us from having multiple of the same processes for one machine. Which in turn will making viewing the report much easier when updating or running scripts on multiple machines at once.
2 votes -
Terminal Server - User Activity - Actions
The users are simply listed under "User Activity". It would be very nice if you could also "disconnect" and "log out" here.
That would make the paths shorter.And it would also be important to see the client name here!!!! Because you can do a lot with this name.
2 votes -
Command Prompt as Current Logged on User
Would be nice on the Windows side to run Command Prompt or Powershell prompt as current logged on user. This would be helpful with diagnostics without disrupting the user.
This is implemented in NinjaRMM.
2 votes -
3 votes
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every work on one project on ten tabs in windows well now you can simplify the process
consolidated tabs button
3 votes -
Merging multiple tickets from the same customer
We have a firewall alert when a customer goes to the backup connection, if the circuit bounces, we may get 15-20 tickets. A mass merge feature to merge all related tickets would be very helpful.
1 vote -
Include Script execution on ticket automation
automation that triggers a healing script upon ticket creation , offering immediate response to issues and potentially resolving them without manual intervention
5 votes -
"Please Reply Above This Line" should be editable
We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.
4 votes -
Login and user activity history of any device.
Please Add or maintain login history and activity of any user on any device either online or offline. So we can export it later
7 votes -
Exclude certain IP addresses from scan
I want the ability to exclude particular IP addresses from the scan.
In my particular scenario I have a honeypot set up on the network that fires off an email every time it's touched. This is generating ~100 tickets a day per network every time this Network Discovery agent hits the honeypot.
I will need to discontinue my Network Discovery subscription until this feature is implemented.
20 votes -
exclude preview updates
i would like to have the option to exclude "Preview Updates" from Patch-management. we dont need to be beta testers for Windows-Updates ^^
10 votes -
edit when ticket is closed
Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.
2 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
65 votes -
Put devices in multiple folders or tags
I would love the ability to 'tag' devices, or be able to place devices in multiple folders. So you could either tag devices with 'server' or 'finance' or 'sales', or be able to put device in multiple folders, eg 'building a' or 'site b' or 'servers'.
You get the idea... :)
47 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Zyxel intégration
Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)
1 vote -
Shared Report Library for Custom Reports
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates and documentation.
- Community Engagement: Encourages active participation and engagement within the user community, fostering a sense of shared purpose and cooperation.
- Continuous Improvement: Allows users to benefit from continuous improvements and updates to shared reports based on community feedback and contributions.
Conclusion:
The Shared Report Library feature would significantly enhance the value of the Atera platform by promoting collaboration, efficiency, and innovation among users. I believe this addition would be highly beneficial for all users.
Additional Notes:
- Consider implementing a beta version of this feature to gather initial feedback from users.
- Encourage early adopters to contribute their most effective custom reports to build an initial repository of high-quality reports.
Thank you for considering this feature request.
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates…
2 votes -
view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
windows update bandwidth
Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.
5 votes
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