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4771 results found
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Custom Ticket Fields view only
Ability to make custom ticket fields view only in service portal (like the default fields).
3 votes -
user assigned column in devices
Need to see who the device is assigned to as a column in that column that would be really nice to have
3 votes -
Reboot Countdown
Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.
6 votes -
branding color
Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.
5 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Availability Monitoring
can u add/change the feature for "availabity monitoring" to where we can modify the time settings without modifying the registry on servers that have the antera agent. Currently there is no Threshold Profile that can accomplish this, nor do we have any option to change the time interval that atera as set, which I believe is 3 minutes.
4 votes -
Enhanced Time Tracking Functionality
Feature Overview:
I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.Functionality Details:
Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer interactions is seamless and hassle-free.
Description and Ticket Association: Post-call or task completion, users would have the option to add a detailed description of the time spent and associate it with an existing ticket or create a new ticket directly from the time entry interface. This integration would streamline workflow and ensure accurate and efficient ticketing and time tracking.
Time Entry Categorization: To enhance the tracking and analysis of time spent on various activities, the feature should include the ability to categorize time entries. Categories such as Phone Call, Email, Alert Response, and others would provide valuable insights into how time is being allocated across different types of tasks and customer interactions.
Benefits:
Implementing this feature would not only enhance the user experience by making time tracking more accessible and less intrusive to the workflow but also improve the accuracy of time reporting and billing. It would enable users to capture and categorize every minute spent on customer-related activities effortlessly, thereby increasing productivity and ensuring a more detailed and accurate account of work performed.Feature Overview:
I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.Functionality Details:
Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer…
2 votes -
Detailed Permi
Separate Running Scripts from Remote Connection Under RMM Permissions.
In an ideal scenario it would be great to have detailed permissions for every function.1 vote -
Remote BIOS Update/Configuration
Like Intel AMT, having the ability to control and manage the BIOS settings would be a great feature. Instead of having to install third party applications and other methods would be a nice feature that not a lot of people provide.
4 votes -
temp files clean up
we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.
1 vote -
Discord Server
While Discord servers are often associated to "gaming," it's also a rapidly growing platform for PSAs, general chat and communication (you can create threads for ideas, and general communication(s) between customers), and host events as it has capabilities for voice chat, as well as video chat and streaming.
A good few competitors have it, and seeing as (in my humble opinion) Atera is more of the "cool kid" than (and I'll "our") our competitors, it would just be a great opportunity.
3 votes -
Apple Business Manager
Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera
19 votes -
cant sort by "available patches"
cant sort by "available patches"
3 votes -
Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
11 votes -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
2 votes -
Internal Training Classification
We would like to add the ability to add a custom field under the Type, for training
1 vote -
1 vote
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Better Device Notes
We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.
3 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes
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