4798 results found
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Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
9 votes -
I want to integrate existing 3rd party apps. Acronis, Threatlocker, SentinelOne, Ironscales, etc. WITHOUT purchasing through Atera.
I want to bring over existing portals without the poor rates Atera has for the same products.
85 votes -
Have chat open automatically and not ask for user to accept the chat
Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.
In it's current form I feel the chat is unlikely to be useable in production.
9 votes -
Schedule Scripts Options
It would be nice to have the ability to schedule scripts
- To Run Hourly (or even a smaller time threshold like 15 minutes) (without having to specify every hour)
- Run Daily (at a certain time)
- Run on specific days2 votes -
Lite WSUS Internally (Atera agent)
You will be able to make a computer, through Atera, a lite WSUS to download the updates and use that WSUS as a repository for the LAN.
1 vote -
Order in which Knowledge Base Categories are displayed in the Customer Portal
The order in which Knowledge Base Categories are displayed in the Customer Portal is not the same as in the Knowledge Base itself.
Alphabetical in the Knowledge Base; is apparently no longer alphabetical when you access that Knowledge Base through the Customer Portal.
It would be nice that the display of Categories via the Customer Portal is also alphabetical.
6 votes -
HTTPS for lower tiers on custom domains in the customer portal
Currently, only power users and enterprise users can use this feature! None of the browsers will allow downloading the agent from the HTTP links anymore and constantly give alerts to the customers that the file they downloaded might be harmful to their system. Please allow this on the lower tiers as well.
5 votes -
Tickets NEW UI, keeping items at the top of the screen
When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.
2 votes -
Windows alerts for user-created tickets
There needs to be a way to have Windows desktop alerts for when a customer submits a ticket, not just for alerts generated by thresholds. It will greatly improve resolution times and productivity (and is something that ServiceNow has had enabled for at least ten years).
1 vote -
Search box for custom made filters, or filters in general.
A search field that applies to whatever filter view you're currently in, for users with a lot of tickets in their queue.
Example, Search Unassigned Tickets, or seach Closed Tickets straight from the ticket view tab.
1 vote -
Microsoft Dynamics 365 Business Central Full Integration
- Sync customers and contacts.
- Sync services and the GL accounts.
- Sync time entries as the invoice lines description.
- Sync invoice numbers (Dynamics providing the numbers)
- Sync Contracts with expiration dates and service items
- Sync the number of active devices to the invoice or service bundle.
- Ability to format Atera invoice template as needed to be used as our main document for clients.
1 vote -
search closed tickets
Ability to search through closed tickets while under the customers page.
This will enable you to find previous issues easily and therefore not waste time scrolling to find a previous resolution for an issue.
1 vote -
1 vote
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Refer a friend - stop the pop up please
Option to turn this pop up off if you get near it with the mouse you can't simply click elsewhere but have to Esc to get rid of it - it's incredibly annoying, move far out of the way or allow a user to permanently stop the pop up please.,
5 votes -
Customize Right Click Menu
We should be able to Customize the Right Click Menu of the helpdesk agent. Other RMM solutions support this feature and Atera should as well. This can be make or break for a lot of MSPs
32 votes -
server profile Threshold
Apply an Alert Threshold by agent type. IE only apply to servers or workstations
1 vote -
suspend alerts
Currently, you can suspend alerts from device > manage > suspend alerts. It would be really great if we could do the same thing on a selected set of devices, rather than going to each device when we need to run maintenance on several workstations or servers at the same time.
1 vote -
More sub divisions in the knowledge base.
Please give us the ability to create more levels in the knowledge base than categories/sections/articles.
It's difficult to structure a whole company's knowledge base with just these 3 levels.
6 votes -
Number of Displays
It would be nice to see the number of displays that are connected to a agent pc under "Hardware"
78 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Retention Time for Deinstallations by Software Report
Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...
3 votes
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