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4971 results found

  1. Please allow non-HTTP(S) links in ticket bodies, so we can leverage other URIs (such as ms-settings:Sound or jamfselfservice:).

    2 votes

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  2. Can you add the option to use PowerShell 7 instead of Windows PowerShell in the device 'Manage' functions? Or maybe the option to switch between the two versions?

    2 votes

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  3. We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
    Can reports be made available to clients in the user portal?

    4 votes

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  4. Atera only seems to be able to email alerts for Critical/Warning/Resolved.

    We also need to be able to receive Info Alerts for custom Windows Service monitoring otherwise the alert only shows on the Atera console but does not get emailed.

    2 votes

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  5. It would be nice to have the ability to charge different prices per device. Right now it's $xx per month for PC's for example. However, if I want to charge extra for a computer that is running Windows 10 (not Server OS) for some reason I can't. If that "special" PC is doing something critical but is not a server I can't differentiate it with the monitoring contract.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  6. list of attachments for customers sorted by name would be swell.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  7. 1 vote

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  8. it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.

    6 votes

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  9. Exporting of all contacts of a customer for mass updates

    3 votes

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  10. stop email alerts for a particular device

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. The ability to have a billable time entry summary sent to the customer anytime a technician has submitted one through a ticket.

    4 votes

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  12. Patch Management: Add a delay box. Easier to add a delay (some for maintenance and then delay the patches for reboot) instead of creating different profiles

    1 vote

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  13. Awaiting customer response and waiting for customer reply is not customizable. If blue/green, it doesn’t change the color. I can’t change that box to something else.

    1 vote

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  14. When patches are applied via Atera, they do not show up on the server itself.

    It would be great to see them there as well and sometimes it irritates some customer

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Add a line item on invoices to offer additional discounts

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  16. Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. Die Ausführung von Scripten sollte nicht nur als Systembenutzer bzw. als angemeldeter Benutzer erfolgen können... Es wäre praktisch das man hier den Benutzer angeben kann in dessen Namen das Script ausgeführt werden kann. ( Z.B. Domänenadmin ) oder Installations-admin

    3 votes

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  18. In the report add links for each values.
    Example : Add link to the ticket for Ticket ID and Title and Customer Name...

    5 votes

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    1 comment  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.

    A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Il serait bienvenu que le système de rapports et d'exports soit beaucoup plus fin et personnalisable, en incluant, notamment, la possibilité d'inclure les champs personnalisés.
    En fiat, je trouve que le modèle actuel, qui offre des modèles tout faits, n'est pas assez pointus et nous aurions vraiment besoin de pouvoir affiner au maximum nos éditions de rapport.
    Bonne journée à tous

    4 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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