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5056 results found

  1. When replying to ticket please add option to select the status and update the ticket, example: "send and set status to closed"

    11 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. It should be nice to save photos about it room, special devices, servers, etc... with a little description. This could be interesting when you have to explain to your technician particular activities..

    7 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. Delete Agents / Machines which haven't reported back to Atera for a specific amount of time.

    For example, if a machine doesn't dial into Atera for 5 months, it will be deleted from Atera automatically.

    It would be ideal to have it a system wide setting, client setting, or folder setting.

    8 votes

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    1 comment  ·  Agent  ·  Admin →
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  5. Would be nice to have the option to enable and disable a pop up alert with a custom message for an agent inside of a customer account, to alert the technician of anything they need to be potentially aware of before connecting/assisting with that agent.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. Enable "Additional Rates" on Block Money contract for those of us that bill our customers multiple discounted rates for pre purchased Blocks of Money. It should be similar to the Additional Rates for Hourly contract type, that allows multiple selections.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  7. il faut recevoir des notifications dans la boite mail à propos les mises à jour lancées et les scripts exécutés s'ils sont passés avec succès ou non

    1 vote

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  8. Integration into NetSuite ERP.

    6 votes

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  9. satisfaction survey in french

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. The possibility to consult directly from the customer file the remaining balance of hours when there is a contract pack of hours

    11 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. Currently when creating a new contract you can only initially select from "Contract Rates" in the dropdown. If you want to contract for a "Product" you have to save the contract first, then edit and select the product as they are not initially displayed in the rate dropdown when creating the contract. This is probably good so as to not have to dig though all products and rates each time. I suggest, similar to the "Additional Rate" option to add a "Product / Service" dropdown so items can be selected on contract creation and save some clicks.

    11 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. The startup type is missing from the service manager - please add it and allow us to edit it.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Client would like an easy onboarding for the chat feature. When they push the agent there is an automated process but if they wish to push the cat, they need to manually do it through an e-mail. Instead, they want to automate it.

    10 votes

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  14. To calculated margin. This is interesting for customers who are not using QBO and XERO

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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  15. Would like the ability to have Atera alert of agents offline as a threshold with levels of Information, Warning, Critical, Crisis. This would really help us out.

    6 votes

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    1 comment  ·  Devices  ·  Admin →
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  16. Email reply thread context is lost if the user replies out of order, showing only the response, causing confusion for the user and technician at times. It would be better if the context of the reply was available to review in this case, maybe click or hover to see the context of the reply as we cannot make the assumption that the user is responding in the correct context either.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. The auto tags have a hierarchy in many instances - Hardware, Application, Network as top levels, and various things as sub-levels.
    Need this ability with our own created tags.

    2 votes

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  18. Event By Source could be very powerfull if you add the possibility to define a filter ID (Events to Exclude (comma separated)) like there is in Event System. In this way is possible to receive alerts from specific source in any case and decide if any specific event ID can be ignore.

    For example:
    - Category: Events By Source
    - Source Folder: Other
    - Custom Folder: Directory Service
    - Event Severity: Warning
    - Source Names or Event IDs: Microsoft-Windows-ActiveDirectory_DomainService

    • Events to Exclude (comma separated): 3041

    In this way I get all warning alert releated to Directory Service but ignore only…

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  19. When calling "new batch of invoices", do not start the search directly ("up to 2 minutes"). Waste of the employee's time. Parameters have to be set and searched again each time.
    You can save yourself the time!

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  20. We currently use Atera for in-house support only, not as an MSP, and also have the Bitdefender AV component. We receive two separate bills each month, one for Atera technicians and one for Bitdefender licenses.

    We would like to see two improvements:

    1. Billing with Atera that does not require a credit card (prefer Invoicing)
    2. Unified billing when using Atera and any other add-ins, such as Bitdefender AV.

    Thank You!

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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