4798 results found
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edit when ticket is closed
Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.
2 votes -
Zyxel intégration
Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)
1 vote -
Shared Report Library for Custom Reports
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates…
2 votes -
view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
3rd Party Software Updates
First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.
Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to…
1 vote -
Favoris
Bonjour
Serait t'il possible d'avoir des Favoris par rapport a Techniciens d'Atera et non par rapport au compte?1 vote -
cisco
Would be nice if you did a VERY generic monitoring of networking and WAP's.
just to see utilization and up down alerts.would help understand where major slowness issues could be.
1 vote -
Ticket description box in web app
Can the ticket description box in the web app be enlarged like it was in the classic view? Can the description box also have an autosave feature? I have fat-fingered keys before and lost all of my input and then have to retype which is very inconvenient.
2 votes -
VIP
Could be possible to add a "VIP" field to the user profile page?
This field could be helpful to filter the ticket assignment.
Regards.
1 vote -
change alert severity based on our needs
Currently we have several alerts setup for thing like user lockouts, security group changes, new accounts added, etc. Unfortunately those alerts scroll away quickly and are often missed because they are considered "informational".
We need the ability to change the alerting severity in Atera, instead of just matching the status that shows in Windows Event Viewer. While Windows may consider someone getting added to the admin group in active directory informational, to me that may be critical and a sign of a hacker in the system.
Being able to setup alerts from windows events that don't have to match the…
1 vote -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
63 votes -
Timesheet Report enhancement
It would be nice to view time entries based on the day worked, rather just the day the ticket was entered or resolved. There has been times where I get busy and can't enter time. Going back and looking at the current time sheet reports, to make sure all time worked has been billed, is very time consuming. If there was a way to run a report based on a week or month, but being able to sort or view it by the date the time was worked, would help this greatly.
5 votes -
Agent translation in Italian
It would be nice to have Atera Agent text in other languages (in my case Italian). Curently it's unusable for most of my customers (they don't know english).
I can help with translation if needed.
1 vote -
Refine Task Automation with more scope for failed devices
From what I understand from the Helpdesk I just spoke to when a automated task such as sfc /scannow or dism commands occurs or even other tasks that require a system that does not need a restart the following applies.
1. Offline devices will try to perform the task when they start>>which is fine
2. Online devices that fail for example due to "pending other operations described above say needs a restart for updates" the task will fail and NOT try again.Would it not be better to have the option on automated tasks to have a tick box for…
3 votes -
Exclude certain IP addresses from scan
I want the ability to exclude particular IP addresses from the scan.
In my particular scenario I have a honeypot set up on the network that fires off an email every time it's touched. This is generating ~100 tickets a day per network every time this Network Discovery agent hits the honeypot.
I will need to discontinue my Network Discovery subscription until this feature is implemented.
19 votes -
Deploy webroot from mobile app
I would like the ability to deploy webroot to an endpoint from my mobile app
1 vote -
Resizable File Transfer Window, ability to download folders from File Transfer, able to resize the headings in File Transfer
It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able…
7 votes -
Support for MacOS systems based on Apple Silicon
OSX updates and software deployment using homebrew is broken on Apple Silicon based devices. It would be great to see an update or enhancement to allow easier management of mac devices.
2 votes -
HTML Editor for email signature
Please add the option to edit the HTML-Code for email signatures in "My Profile".
8 votes -
ScribeHow
Documentation/Knowledge base integration with ScribeHow
8 votes
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