5041 results found
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Improve SNMP module
- SNMP monitoring in dashboard, OID values and what not.
- Support for Linux/Fedora based monitoring agent.
- SNMP trap receiving.
- More control on SNMP settings, polling rate, etc.
1 vote -
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
12 votes -
SNMP Alert re-creation in case it was removed or resolved manually
Currently, if a SNMP device raise an alert, but a technician will delete/resolve manually the alert, Atera won't generate a new SNMP alert from OID for that device. In order for a new alert to be generated, the OID value needs to change in order not to satisfy the condition, then only if the condition is satisfied a new alert will be generated. This can create issues, as some alert will be missed. The best procedure in this case is to follow the same process as for the Threshold profile alerts, where if we delete an alert from the dashboard,…
1 vote -
Option to delay the Patch & Automation Feedback Report
It would be great if there was a way to delay the Patch & Automation Feedback Report. We get alot of "false" Reports because some of the devices are offline when the Patch Management and IT Automation is scheduled. Lets say the device gets started 1-2 Hours after the schedule - the updates get done later but the report says it has failed. This makes it very time consuming for us because we have to lookup every device seperatly and see if the updates were completed or not.
3 votes -
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository)
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
This is really important for us to be able to really use the Private Software Repository.9 votes -
Disable Scripts
Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.
1 vote -
IT Automation List Integration
When using an IT Automation to deploy software, I need the ability to import a CSV file where Atera will use this list based on device name and domain name to deploy software.
1 vote -
Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
9 votes -
Allow removal and edition of comments inside tickets
If you could please provide us with the option to remove and edit comments in our tickets. As of now, if we put a comment in the wrong ticket, or if we make typos or errors in our comments, we cannot correct them as the comments seem to be there to stay permanently.
2 votes -
Attach an Agent to manual ticket
When creating a ticket manually, no agent can be assigned
This would be relevant for back-office ticket creating -> Technicians
1 vote -
Configuration Policies : Restart outside of active hours
Weekday & Time
Server restart only at weekend ..
1 vote -
Assign requestor based on reply-to email not sender
When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.
Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.
1 vote -
dashboard
Hi, would it be possible to implement the ability to create and save multiple types of dashboards?
Among the interesting things, it would be wonderful to have the customer pointer on the map with green, orange, red coloring based on the criticality of the problems detected for each customer.
9 votes -
Customers with multiple office locations
Should be able to add additional locations/addresses for customers with more than one office.
28 votes -
retired
Make a device retired with manual button
0 votes -
Closing Ticket
I have a question. Some of our users have noticed that when we close a ticket, it creates another email. Is it possible that when we close the ticket, it keeps the original email from the first creation?"
1 vote -
allow us to disable the "technician groups"
some of us have small teams and have no need for this. it is taking up space and adding clutter to the interface. please allow us to disable / hide this from the tickets page as well as from the individual ticket page.
2 votes -
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
1 vote -
VIP
Could be possible to add a "VIP" field to the user profile page?
This field could be helpful to filter the ticket assignment.
Regards.
3 votes -
Duplicati backup system integration
Add Duplicati backup system integration
3 votes
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