4771 results found

1. One screen for add-ons

   Integration with the desktop/

   1 vote

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   0 comments  ·  Bitdefender  ·  Edit…  ·  Delete…  ·  Admin →
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2. Email Template for Ticket Comments

   Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.

   When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given from techs is "unfinished" like I just didn't take the time to work on those emails when every other email they get is very clean and formatted with detailed ticket information, backgrounds, custom fonts, custom colors, custom formatting and padding, and logos.

   Recommended Solution: When a new Atera system is started there are already 3 Automations generated for us. I suggest that another two be automatically added by default and an automation trigger be added to accompany the "Ticket Contact Responded" add a new trigger "Ticket Tech Responded" and remove all background automation that is sending the emails and let us control the emails and templates used.

   This way they are turned on by default like they are now on the backend but gives us the freedom to automate them as we see fit and also add our templates to standardize them for all support emails that leave the system.

   P.S. There really should be no emails that go out to a contact we cant edit the template of, that just seems like such a basic function.

   Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.

   When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given… more

   7 votes

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   2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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3. With scripts to be able to have "helper files" to be able to upload with the msi files

   Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs

   5 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Patch Management must follow policies set for the reporting and status to be useful

   It is great that there is a column in devices that will show all patches available.
   But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.

   This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS database.

   It makes the Patch Management reporting and panel completely irrelevant. It will always report a close to zero percent of end-points being completely updated when compared with all available drivers for a given system.

   I don't need compliance tool that compares to everything in the world that is available. I need one that compares to the standards I set. eg. I don't want hw driver updates in the tally at all, unless I safelist that specific update to be required in my environment for the device to be considered meeting my standard.

   I had an conversation with Tudor in support about this and they pushed me to list it here.

   I appreciate the effort in the new panel, but it's only half done for it to be useful for anyone who actually wants to use it to gauge how many systems are "up to date". We don't have time to validate a handful of driver updates every week in a testing lab for every configuration. These systems need to be considered "up to date" in our organization reporting and tools because we don't touch hw drivers unless they break something or are a security problem.

   I propose a new device column "Patches to Meet Compliance", and that the Patch Management report/status panel be re-worked to consider the policies set in Automation and Patch Management.

   It is great that there is a column in devices that will show all patches available.
   But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.

   This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS… more

   4 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. UAC Control for PC / App installation / Tech notification

   The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and the client cannot access the admin privilege to install or change anything.

   Thank you.

   The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and… more

   21 votes

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. Search device by logged in user/username

   Being able to find a device by the user logged in.

   4 votes

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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7. Hiding Atera, Anydesk or splashtop Icons in system tray

   I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

   68 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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8. Email notification when agent is installed

   We would like to get an Alert via email when a new Agent has been installed on any of the customers.

   Some Customers install agent by them self therefore we need this notification.

   29 votes

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   4 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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9. Connect via TeamViewer from mobile app

   I want to connect via TeamViewer from mobile app

   1 vote

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   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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10. Possibility to translate reports into other languages.

    We would like to be able to translate reports into languages other than English.

    2 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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11. Report that contains device name and contact

    When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
    I've used Atera for 3 years, and it's just 1 simple report, what do people think?

    2 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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12. Deep Instinct

    Deep Instincts should be a cyber security option in the app center with native integration with Atera.

    2 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. Chain Patch Mangement Items

    I would like to chain Patch Management items to one-another.
    Meaning I would like to create (for example) A "Linux-upgrade" item which will be followed by "Linux cleanup" item, that only takes place after the previous item was finished.

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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14. Removal of Copilot Column in Devices View

    Hi everyone,

    I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.

    It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?

    Thanks for considering this request!

    6 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. MAC address/OUI/Vendor lookup

    Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.

    4 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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16. Use pictures for ideas and feedback

    It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.

    3 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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17. Ticket Export

    Ticket conversation exporting option for legal/HR reasons.

    15 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Drag and Drop Ticket Attachment

    Drag and drop attachments on new ticket web form

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. Access Roles

    Is it really necessary
    to grand full Admin rights
    to change a customer's phone number ?

    I don't want my back-office to play with scripts on devices .. 😲

    3 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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20. Expand on SLAs to be in ITIL Compliance

    SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.

    3 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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