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4752 results found
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Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Survey
satisfaction survey in french
10 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Block hours details
The possibility to consult directly from the customer file the remaining balance of hours when there is a contract pack of hours
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add Product dropdown option on Contracts
Currently when creating a new contract you can only initially select from "Contract Rates" in the dropdown. If you want to contract for a "Product" you have to save the contract first, then edit and select the product as they are not initially displayed in the rate dropdown when creating the contract. This is probably good so as to not have to dig though all products and rates each time. I suggest, similar to the "Additional Rate" option to add a "Product / Service" dropdown so items can be selected on contract creation and save some clicks.
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add the startup type and the ability to edit it in the service manager
The startup type is missing from the service manager - please add it and allow us to edit it.
11 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Emailed response thread context
Email reply thread context is lost if the user replies out of order, showing only the response, causing confusion for the user and technician at times. It would be better if the context of the reply was available to review in this case, maybe click or hover to see the context of the reply as we cannot make the assumption that the user is responding in the correct context either.
2 votes -
Custom tags with hierarchy like auto tags
The auto tags have a hierarchy in many instances - Hardware, Application, Network as top levels, and various things as sub-levels.
Need this ability with our own created tags.2 votes -
Threshold Event By Source Improvement
Event By Source could be very powerfull if you add the possibility to define a filter ID (Events to Exclude (comma separated)) like there is in Event System. In this way is possible to receive alerts from specific source in any case and decide if any specific event ID can be ignore.
For example:
- Category: Events By Source
- Source Folder: Other
- Custom Folder: Directory Service
- Event Severity: Warning
- Source Names or Event IDs: Microsoft-Windows-ActiveDirectory_DomainService- Events to Exclude (comma separated): 3041
In this way I get all warning alert releated to Directory Service but ignore only event id 3041.
Thank you
Event By Source could be very powerfull if you add the possibility to define a filter ID (Events to Exclude (comma separated)) like there is in Event System. In this way is possible to receive alerts from specific source in any case and decide if any specific event ID can be ignore.
For example:
- Category: Events By Source
- Source Folder: Other
- Custom Folder: Directory Service
- Event Severity: Warning
- Source Names or Event IDs: Microsoft-Windows-ActiveDirectory_DomainService- Events to Exclude (comma separated): 3041
In this way I get all warning alert releated to Directory Service but ignore only…
3 votes -
Settlement, New batch of invoices
When calling "new batch of invoices", do not start the search directly ("up to 2 minutes"). Waste of the employee's time. Parameters have to be set and searched again each time.
You can save yourself the time!1 vote -
Better Billing for Non-MSP Atera Customers
We currently use Atera for in-house support only, not as an MSP, and also have the Bitdefender AV component. We receive two separate bills each month, one for Atera technicians and one for Bitdefender licenses.
We would like to see two improvements:
- Billing with Atera that does not require a credit card (prefer Invoicing)
- Unified billing when using Atera and any other add-ins, such as Bitdefender AV.
Thank You!
2 votes -
ticket automation
Allow a custom create date field to be updated by Ticket automation (after a condition is met) with the same options as the filter has i.e. Today, Tomorrow, 7 days, 30days etc.
7 votes -
import tickets from zendesk
would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera
9 votes -
7 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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1 vote
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Expand search for SNMP OIDs
Currently, there is no option to look for SNMP OIDs in the search.
Especially useful when there are some vulnerabilities open (search for firmware)
1 vote -
Work order & Estimates
Would love the option to be able to submit estimates and work orders in the billing section much like invoices. This would also connect to products and services for easy find/insert keeping end users from having to go outside of the Atera app.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add PDF attachment to Expenses in Tickets
Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.
3 votes -
Periodic Customer Report
I would like the Periodic Customer Report to have more information, it is very simple.
Information such as:
How much time of website activity do I stay online in the month
Successful verification of the antivirus running on the workstation and servers
Unsuccessful verification of the antivirus running on the workstation and servers
The days of the month that Windows backup ran smoothly
Patches that have been updated on all computers and servers on the site.
And community staff would add more items.10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device lists not constant
Bring the new devices interface/patch list to the device views when using search and when viewing devices from the customer tab. Any list of devices should use the new interface. Currently, a lack of interface constancy when viewing a list of devices.
1 vote -
Please add a way to copy a folder instead of just single file at a time
Please add a way to copy a folder instead of just single file at a time
3 votes
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