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4714 results found
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Execute Visual Basic Scripts Remotely
Not sure if this is the correct category.
My request is simple, expand on the Scripts section to add VBS. Maybe there is a simple reason why it is not there but I have this slick Printer Install Script that I can run with VBS and it would be great if I could simply execute it like I do the others. (ps1, bat, exe, etc.)
Thank you
1 vote -
face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes -
Freshbooks Integration
Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks
12 votes -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes -
URL Shortener Feature
Offer an option to shorten the URL for any agent installation link. We can do this manually through services such as https://free-url-shortener.rb.gy/ but having the feature integrated would be a welcomed option. Maybe a radio button that says Full URL and one that says Shortened URL. If the client or even one of our technicians has to type it in manually from an email or text message on their phone, this would be extremely helpful!
1 vote -
Include NOTES in PRODUCTS report
Please include the Notes in the Products report.
2 votes -
Employee Monitoring
Employee Monitoring. Report how long the computer is used and which programs. Report for employers when employees work from home. My customer wants this report from me.
5 votes -
Ajouter l'enquête de satisfaction à l'envoi de l'email informant que le ticket a été clôturé
Pouvoir intégrer l'enquête de satisfaction à l'email informant que le ticket a été clôturé et non dans un email séparé.
1 vote -
Custom reply email based on customer instead of using instead of just primary support email address
I would like to be able to set up a primary reply email address for each customer.
To give an appearance of in house IT Support.
Each customer when replying to ticket or support would be replying to a support email in their domain.7 votes -
Support Knowledge Center Sub-Categories
Ability to create more dependencies
Example:
Category
-> Subcatory
-> Articleshould be amazing
8 votes -
Ticket Origination Type
Currently there appear to be 3 ticket types.
- Email - If a customer emails in a ticket is generated. Denoted by envelope
- Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
- Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset
We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.
The customer receives an email that THEIR issue has been logged but they know nothing about it. Atera needs to be aware this was a proactive ticket and, if it MUST send an alert to the customer it should convey that we have logged a ticket from observations otherwise this generates calls/emails to say they haven't logged a ticket.
Currently there appear to be 3 ticket types.
- Email - If a customer emails in a ticket is generated. Denoted by envelope
- Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
- Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset
We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.
The customer receives an email that THEIR issue has been logged but…
7 votes -
Hi Atera Team
Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well as patch management report also i need to show to management by end of the month how many machine security patch updated . please help me out this issue.
Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well…
1 vote -
Tickets with same subject alert goes into one ticket
Can we have every ticket with the same subject heading goes into one ticket with a bracket displaying how many tickets were generated from that one device e.g. (99)?
7 votes -
Atera mobile app
viwe the survey state (on OFF) for the machine
we receive alert when down but not when recovery
a view into the mobile app can be better
7 votes -
8 votes
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Password protect device management
Seen in the light of Kaseya hack.
it could be a good idea, if we could password protect our devices.
So before we could do anything on the devices management by Atera, it will need a password.The password should be located on the devices it self, so the password should goes from the front-end to back-end, and pass it to the device.
11 votes -
Helpdesk tickets reports for non admin users / technicians
To assist technicians to see their tickets and be able to see hours for the month filters that can assist to month, week or day
1 vote
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