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  1. AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

    We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Running software reports is basically useless. Please include in the report output and excel download -> the DEVICES Name,User, IP address and maybe more things (maybe a customizable checklist of things to include) to make the report an actionable document. As it is there are too many missing pieces, that must be found elsewhere, and takes a lot of time to make an actionable report.

    3 votes

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  3. The ability to see the apple mac model in the Device/Hardware tab. JAMF can do this...

    3 votes

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  4. A possibility to update software and apps that were not installed via chocolatey and homebrew would be a very important function. This should also be possible for installations that already exist when the Atera Agent was installed.

    20 votes

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  5. Device > Manage > Task Manager
    It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…

    12 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. Password filed now only shows aobut 13 charachers.... so you have to copy and paste the password somewhere else to see what it is entirely. When logging into windows remoteley for example you cannot paste the PW so you need to know what it is!

    2 votes

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  8. Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :

    1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...

    2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.

    Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. This is regarding the New Ticket UI.

    In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.

    The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  10. I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. This could be really useful but there are a number of problems that are preventing us from using it:

    Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason. 

    Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify…

    12 votes

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  12. Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
    I have tested this and it does not show in Atera which is very inconvenient.

    18 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  13. The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
    MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.

    https://learn.microsoft.com/de-de/previous-versions/windows/powershell-scripting/jj649830(v=wps.630)?redirectedfrom=MSDN

    4 votes

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  15. It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
    At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.

    4 votes

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    1 comment  ·  Customers  ·  Admin →
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  16. Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.

    7 votes

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  17. Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

    We request the implementation of comprehensive accessibility features within Atera's survey system.…

    7 votes

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  18. We would like to have the option for scheduled reports for the network discovery reports with potential CVE data rather than having to manually download the data every time.

    4 votes

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  19. When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!

    4 votes

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  20. It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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