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5035 results found
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Login Feature - default blade
I want to be able to set login defaults. One technician may need the "Customers" blade while another would prefer the "Dashboard" blade.
Please enable us to configure this per profile.
1 vote -
Square Payment Terminal Integration
Would be helpful to have Square integration for payments on our terminal system, there are third-party apps that can integrate the 2, so it should be a service built in by Atera!
1 vote -
Ticketing Reports Filter by Origin
Reports for tickets of technician: Being able to filter by origin of ticket so I can filter out tickets coming from Alerts that most technicians usually just go through and close quickly if there is nothing to be done.
1 vote -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
Disable forced 2FA
Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.
12 votes -
Dynamic (filtered) folders
Allow creating of folders based in filtered criteria (e.g. servers).
This way we don't have to remember to manually add new servers to the folder that is getting server based automation.
12 votes -
make contact billable (e.g. make contact a tickable customer)
Allow Contact to be Billable as well as Customers.
We have a lot of home users and I'd like to be able to bill them without setting up a customer for each.
I'd like to have a container for cash/adhoc customers (using unassigned currently)
And just have a tick box to mark that contact as billable like a customer would be.2 votes -
Customer Nickname
Customer Nickname
Customers sometimes have a brand name that is different than the actual company name. Our support agents know the client by the brand names. A custom field can be created, however it is now searchable.
Marking the custom fields searchable in the customer search bar will improve efficiency.
1 vote -
Disable refreshing back to Dashboard
New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.
2 votes -
Automation schedule that includes minutes
I would like to be able to run scripts on a schedule of minutes. Currently the best frequency available is days.
4 votes -
Order of operations for actions in an IT Automation
When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.
3 votes -
Ignore office updates
Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.
4 votes -
filter by serial number
Would like the ability to filter by serial number in the 'views'
7 votes -
Work From Home Feature Requests:
- Password management:
When we are setting up a user account, we should be able to verify the password after so we can avoid human error.
- More than 1 user account for WFH access
This has been a secondary feature with our previous RMMs. If two users are setup on one device, they can only access that device via one mobile for MFA. This results in the user having to rely on another user's mobile number in order to access the account which is a major inconvenience if they can't gain access to that phone.
It would be really helpful if we could assign two users an account each with two separate mobile numbers so neither is relying on the other user to be available to request the code for access. As things stand, the setup we have isn't viable as we constantly have to change the mobile number in question.
- User invitation
Rather than forwarding on the email/password to the customer once the device has been setup for WFH - which presents its own security issues - it would be better if the user got an automated invite to Work From Home where they can be empowered to set their own secure password.
The remote access software is working so much better than our former provider, but I feel that - compared to our other RMM experiences - the above feature requests were second nature.
As good as your system has been + your level of care being very responsive - these are disappointing shortcomings and it's difficult to explain this to the customer given how these lack of features never entered our space in the past.
Hoping this can be considered.
- Password management:
When we are setting up a user account, we should be able to verify the password after so we can avoid human error.
- More than 1 user account for WFH access
This has been a secondary feature with our previous RMMs. If two users are setup on one device, they can only access that device via one mobile for MFA. This results in the user having to rely on another user's mobile number in order to access the account which is a major inconvenience if they can't gain access to that phone.
It would be really helpful if…
2 votes -
yubikey
Add the ability to use hardware authentication devices for MFA like Yubico's Yubikey.
6 votes -
Max Supported OS for MAC OS
Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.
6 votes -
Import ticket creation model
import GLPI model
9 votes -
Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Report Dashboard for clients
Report Dashboard for clients: we can't present our activity well to our clients. We need a client Dashboard, that they can check out at any time. All other RMMS do that. Access for them to check out the dashboard.
3 votes
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