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4996 results found

  1. Connect The Client via app-launcher on the Customer MS365, like Windows 365.

    2 votes

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  2. Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.

    This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
    It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.

    13 votes

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    0 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. It would be nice for the automation profile to have the possibility to run it hourly ( or at custom intervals ( in min o r hours) ).
    Now if I want it to run hourly, I have to create 24 shedules daily, each for different hours

    6 votes

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  4. We can generate auditor reports (and more reports) only by choosing a customer, but if i want just a report for few devices on a customer, i have to create a new customer. You can add a "folder" filter, so we can generate a report just for few devices.

    18 votes

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    1 comment  ·  Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. We often will modify a ticket priority or type in basic triage, but in doing so, it messes with the order or tickets if sorted by last modified date. It would be great if tickets could be sorted by last comment date so we can review tickets that don't have responses on them quickly.

    19 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. need button for hiding an update in Patch Managment

    3 votes

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  7. When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
    My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  9. Customers don't have a timezone option at the moment.
    I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
    Now, service state monitoring is regarding only to Microsoft Windows services.

    6 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  12. Report to list all device for a company with online/offline status and last logged on status. This will enable the ability to track computers that are unplugged, stolen, disjoined from the domain, retired, or just otherwise missing and need to be removed.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.

    3 votes

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  14. All in the name. Allow creating folders within my scripts.

    11 votes

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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  15. Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
    The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.

    1 vote

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  16. A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.

    4 votes

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  17. Atera Mulit Monitor Support is needed Client need it now.

    4 votes

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  18. Lancom is a german based manufacturer for network eqipment.
    An integration with the Lancom Management Cloud would be fine.
    Sync devices, alerts and so on.

    6 votes

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  19. Possibility to enable an email notification that informs new machines added in costumers in Atera.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. Sometimes the Public IP Address change in some Computer/Server and its important to trigger an accion. An alert for changes on Public IP Addres will be very helpful.

    2 votes

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