5052 results found
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Generic Device Bulk Change Monitoring Agent
Use generic devices to do ping monitoring. Need ability to change all to different monitoring agent. Due to upgrade or replacement.
4 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.7 votes -
System Configuration change notification
Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.
24 votes -
report
zoom into the ticket detail from the report
3 votes -
duplicate profile
Need to override setting on a device based and duplicate threshold profile
2 votes -
Edit Relations Action Under Folders
Ability to move devices in folders directly under Customer > Devices > Folders > Unassigned. We cannot do it right now
2 votes -
export device query results
Device query is a powerful tool, for example, we can query across all client’s desktop operating systems on win 10 1903 with office 2016, it's very good for finding specific configs, but we can export the result, it's far more powerful than the audit tool.
25 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
13 votes -
SNMP OID Value History
It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID
5 votes -
24 votes
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Helpdesk Agent Improvement
Ability to assign more than one engineer to a job. An example would be you work on a job with a number or other engineers due to skill set and or training and need them added to the ticket.
1 vote -
Outage Alert
Create method to email all customers regarding an outage. Outages that comes to mind are Microsoft service outage or Internet outage in a region.
This method could be use to email all the contacts of a customer or to all customers.13 votes -
Igniore alert
The possibility to exclude an alert on an hardware by only clicking 'IGNIORE'
Sometime the alert is not acceptable for some hardware and this alert comback every day.
11 votes -
resolution
It would be very useful to be notified (e.g. an email) when an alert has been automatically resolved.
For example, if a server goes offline I get an email and if it comes back online I always get a resolution email2 votes -
Customize for Email Alerts to have interval
Have the option to set an alert interval when a host is down. For example if critical host X is down for 4 hours send a new email alert again to the defined email that the host is still down. This will ensure noone will miss it.
1 vote -
Alphabetized Folders under Devices
Under the Devices > Edit > Relations, to have the folders alphabetized
6 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
13 votes -
WMI
Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.
3 votes -
Customized dashboard by tech
He wants to be able to customize the view of the dashboard per technician. This is a minor request but would be a great help. Meaning, each technician would see the dashboard that is relevant to them.
2 votes -
Wire Transfer
Easier options for wire transfer. Can't add all atera's annual subscription on my credit card.
1 vote
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