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4698 results found
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Asset Panda
I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.
3 votes -
New feature request
When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.
3 votes -
Delete tasks scheduled for offline devices
The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.
4 votes -
Windows settings and control panel
We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.
8 votes -
New user Form
Ability to create a specific new user form with a workflow ability
also allowing us to build the form questions.3 votes -
Client Account Notices and Alerts
We propose adding a feature that allows administrators to place a "notice" or alert on a client's account. When a support technician selects this account to create a new ticket, the notice should automatically pop up to notify them of any important information.
Use Cases:
1) Past Due Accounts: If an account is past due and has a service suspension, the system should alert the technician to avoid providing service until the account is resolved.
2) Service Outages: Notifying technicians about ongoing service outages affecting the client to manage expectations and inform the client accordingly.
3) Special Client Requests: Displaying specific requests or instructions from the client that the support staff needs to be aware of during service interactions.Benefits:
1) Prevent Unauthorized Service: Ensures that technicians are aware of any service suspensions or account issues before providing support.
2) Improved Communication: Keeps the support team informed about critical client-specific information, improving the overall service quality.
3) Efficiency: Reduces the likelihood of errors and ensures that technicians have all necessary information at the point of service.We propose adding a feature that allows administrators to place a "notice" or alert on a client's account. When a support technician selects this account to create a new ticket, the notice should automatically pop up to notify them of any important information.
Use Cases:
1) Past Due Accounts: If an account is past due and has a service suspension, the system should alert the technician to avoid providing service until the account is resolved.
2) Service Outages: Notifying technicians about ongoing service outages affecting the client to manage expectations and inform the client accordingly.
3) Special Client Requests: Displaying…6 votes -
Syncronization report when exporting Invoice Batches via Quickbooks
A report that shows that the information in the invoices that are exported from Atera corresponds with what will show in Quickbooks
2 votes -
Assign Folder to Department
It would be very helpful to have the ability to assign a device folder to a department. That way when we browse to a department we have a list of all devices that are currently associated with it. I know that you can assign a device to a user to achieve a similar effect, but that doesn't cover a few use cases like some users having multiple devices, devices that are used by multiple users, or public devices that are not associated to any specific user.
1 vote -
Atera mobile app. When responding to messages, and you navigate to another screen, you should keep a draft of your message to return back to
When responding to a ticket, automatically save drafts of your response so if you navigate away from the screen you can come back and continue where you left off.
1 vote -
Acknowledge / Resolve the potential CVEs identified in Network Discovery
Feature request to acknowledge the CVEs identified in the Security tab within Network Discovery.
3 votes -
API custom dropdown fields update
Currently, the insertion or update of additional fields of type dropdown via the API is not supported; only boolean and string fields are supported.
1 vote -
Show knowledge base suggestion to end user or IT texh
Show most relevant knowledge base article related to ticket to end user AND IT technician
1 vote -
Ability to disable / remove AI in tickets
We do not use AI at all in tickets and it's causing a serious lag before tickets are ready to type replies into as AI becomes ready, over the course of the day x techs it's a fair amount of wait time - would like to disable this feature when not require or wanted.
2 votes -
Ability to lookup specific device information
The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.
Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.
4 votes -
Serial Number
We should be able to Search for a Device by Serial Number just like Device number.
16 votes -
Automation profile | Delete computer
From the automation profile, it would be great to be able to delete a set of computers that were added one by one.
1 vote -
Exporting Alerts to CSV or Excel from the Alerts Section
Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.
1 vote -
Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI could be backups:
- If the indicator is green, all backups have completed successfully, and we are meeting our Recovery Point Objective (RPO) and Recovery Time Objective (RTO) expectations.
- If it is yellow, not all backups completed successfully, but we are still meeting our RTO and RPO requirements. This would indicate a potential issue that I can address without the client’s intervention.
- If it is red, backups have been missed or did not complete, and we have failed to meet our RTO or RPO targets.
I would love to integrate the ability to publish reports to the app, allowing users to receive notifications about new reports that they can download or view. Additionally, I could send broadcast messages via the app.
The app would also be user- and computer-aware, meaning it will display the status of the current computer as well as the logged-in user. If the user is a manager, I could configure the app to reflect the status of the entire company. I believe this aligns with the concept of a customer user experience app.
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
Merging Tickets with the check boxes on the left hand side
Would it be possible to merge multiple tickets by using the check boxes on the left hand side of the screen and then clicking merge at the top.
2 votes
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