5048 results found
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Add Licence Key to Contact (Software)
We have about 60 employees but not all of them use all the same software would be nice under contacts to be able to add software ex: Adobe CC or Adobe Acrobat Pro and add their license key. So If I go under a contact I can easily see the key of their license product (re-install purpose) and at the same time keep a list of all the software use for that company.
1 vote -
ticket notifications
When a ticket is submitted via email or via portal, a ticket notification goes to the user via ticket automation.
However, if a ticket is submitted by one user for another, we will change the Contact on the ticket to accurately reflect who needs to be serviced to resolve the issue. With other PSAs I have worked with, this would have the ability to trigger a notification to the new user that a ticket has been created/modified. Atera doesn't have that notification as an option in the Automation settings.12 votes -
Block Contracts Balance Report for ALL customers
Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?
7 votes -
Microsoft Lifecycle (End of life for Microsoft product)
Really need to visualy see if a computer run on supported version of Windows.
Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).10 votes -
portal passwords
Bulk reset and/or re-issuing bulk portal details if not using the Welcome email facility. i.e. a separate email to go to people, with their portal details, without logging a ticket. We chose not to use the welcome email option.
1 vote -
1 vote
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Ability to limit statuses at the tech role level.
We need a method to limit ticket statuses based on technician role.
Including custom statuses.
This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we…1 vote -
Disk Usage alerts with top folders and or files using the most space
I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.
17 votes -
The ability to export the Recent Processes report
The use case is I have a customer that wants to see what configuration or maintenance was performed, for yesterday or last week etc,
If I could set it up and have an email sent like other reports I think that would be informative and prove that we really are maintaining the devices - for example for the scripting portion of the report.
This would work with the same filters the report currently has19 votes -
Remove all tags from existing tickets
Remove a tag in bulk from all tickets, instead of one at a time
3 votes -
I have a third party security product that sends an email alert.
I have third party security devices that send an email alert.
I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
An alternative would be to add an Alert Trigger to the the Atera API.1 vote -
1 vote
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share scripts
The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.
1 vote -
lexware financial office pro integration
We would like to have a lexware financial office pro integration
1 vote -
move position of minimized window
When you open powershell or task manager for a device and then minimize it, the question mark support button then blocks the close button of the minimized window. Is it possible for the front-end dev team to please move the minimized window to the left of the support button so that the whole minimized window with two buttons is visible?
1 vote -
Admin to end someone's remote connection
Ability for admin to kick someone out of a remote connection.
1 vote -
Windows Microsoft Store Updates
There seems to be a issue with MS Store downloading and installing updates automatically. I have to remote access each users machine, open the Store, select Library, then Get Updates for the majority of the apps on the machine to receive their updates. I have followed all of Microsoft's how-to-guides on how to resolve this issue, but it still persists.
I would like to see something in IT Automation or Agent function that includes scans for, validates, downloads, installs, and verifies installation for MS Store updates. It would be excellent if it could reference current CVEs during it's scan to…
4 votes -
Display agent ID on device page.
It would be nice to have the agent ID of computers displayed on the device page. We use the API a lot at our office and having this number easily accessible would make running PowerShell scripts on certain machines easier.
2 votes -
Ability to have a view and/or report that will list all devices that require a reboot.
Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.
5 votes -
KB: Before editing an article, select a section.
Before editing an article, allow to select a section and then only show articles from that section.
The dropdown list is getting tediously long now and it's harder to find the correct entry.1 vote
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