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4678 results found
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The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.
The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.
2 votes -
Schedule a single script at the device level or in tickets
Scheduling a script run right at the device (or even inside a ticket where you could pick the device!) would be ideal, with users in meetings frequently we could schedule patch removals or other items requiring a reboot for post meeting or known free/available time - it would be ideal as well to get an automated ticket update saying it had run and completed or failed
5 votes -
Read only Agent
With the constant fear of a crypto attack, I would prefer to be able to equip an device with agent only in read-only mode, to the detriment of the patch management option... In that way the risk to inject something via scripts, etc. will be inexistent :) Would that be possible?
Thanks!
3 votes -
Display Customer Rank every where customer is placed.
In the admin section improve the Rank system and allow variables like revenue (last quarter, last year, etc - again allowing us to choose. ) Now when we pull up a default list of tickets we could sort by ranking that is relative to OUR needs.
7 votes -
Change the durations to actual timestamps on Alerts
Atera currently shows time stamps for alerts like "3 hours ago" If I am trying to look through an event log on a device to find the cause of that alert I need to know the actual time that atera logged the issue, not some vague time 3 hours ago.
19 votes -
Helpdesk agent improvement
When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.
1 vote -
Option for Template Scripts for Big Installers
Hi,
First of all, thanks for what you guys do... runs my business, makes my life easier everyday.
I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:
If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for EACH client. That adds a lot of unnecessary data upload. What I'm thinking would be great is maybe the following:
Adding the option for that script your creating to be intended to be a TEMPLATE / GENERIC one. When this checkbox is checked, the arguments and other things are disabled execept for the option to upload a file "usually msi or exe". Boom save and done.
When you want to create a script that is based on a template, now there would be a button to press like "Create Script From Template", you get to select that generic template and it just recreates the normal script screen but with the file section prefilled to that templated file.
i hope you guys get the idea, i think it would be awesome for you guys to save space and saves us time in how we generate scripts.
Hi,
First of all, thanks for what you guys do... runs my business, makes my life easier everyday.
I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:
If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for…
2 votes -
Wake-on-LAN support across VLAN's
Since your agent will likely be on every workstation more functionality or options for WOL would be great. Often servers sit on a different VLAN/Network subnet than workstations. Regardless of that Atera only provides the option of a server to send the WOL packet. As we know WOL is an L2 protocol and will not cross network subnets/VLAN's inherently. If Atera could make the agents network subnet aware that would help a lot. Then when trying to wake up a workstation only options on the same network would be able to come up.
14 votes -
Bulk move to Folder
It would be nice to be able to select and move multiple devices to folder. We deal with customer network takeovers, when we deploy Atera with GPOs or such and obtain tens to hundreds devices per customer at once. Then we need to sort them to Folders to apply correct Automation plans and Tresholds. This problem could be also solved with 'Agent-per-folder' installer which is already requested and voted for.
5 votes -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Ability to delete Calendars
I would like u to implement the option to delete calendars from the business times menu. Currently it is not possible to delete false or unneeded calendars.
3 votes -
ticket tagging
Feature request;
1) option to make tagging mandatory when creating a new ticket
2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)2 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
Create ticket for customer without selecting contact person
I need the ability to create a generic ticket for a client for internal use, I don't want the ticket to show on the client portal.
5 votes -
Windows Updates
Windows Updates needs an overall, it's very confusing when you look at the updates as to which machine has or has not done the updates. When you look at the machine it's missing alot of updates.
15 votes -
Offline
I only get notices when devices go offline, and I have to check the status only to find out they are back online. Is there a way to get a notice that the offline condition doesn't exist anymore?
To simplify it, Monitored Agent Goes Offline (state created). Devices comes back online (Online state active again, re-alert device is back on).
This would help me not have to urgently jump into Dashboard or App trying to figure out what happened only to see it was a user restart or ISP outage.
7 votes -
Keeper Security Integration
Please integrate with Keeper Security for secure password management.
13 votes -
Add AV/Spyware/Firewall Status to Agent API
Add AV/Spyware/Firewall Status to Agent API
MachineID
AgentID
DeviceGuid
FolderID
CustomerID
CustomerName
AgentName
SystemName
MachineName
DomainName
CurrentLoggedUsers
ComputerDescription
Monitored
LastPatchManagementReceived
AgentVersion
Favorite
ThresholdID
MonitoredAgentID
Created
Modified
Online
ReportedFromIP
AppViewUrl
Motherboard
Processor
Memory
Display
Sound
ProcessorCoresCount
SystemDrive
ProcessorClock
Vendor
VendorSerialNumber
VendorBrandModel
ProductName
MacAddresses
IpAddresses
HardwareDisks
OS
OSType
WindowsSerialNumber
Office
OfficeSP
OfficeOEM
OfficeSerialNumber
OSNum
LastRebootTime
OSVersion
OSBuild
OfficeFullVersion
LastLoginUser18 votes -
Customer Creation Templates
The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.
3 votes -
Ability to see a ticket in an e-mail
There’s no “please reply above this line”, nor is there anything that allows me to see what the ticket is in an email, even after customizing the email alert. Additionally, I can’t even see what the user replies when I get email alerts. Same thing - I’ve even tried customizing it.
Basically, I’m looking for the ability to handle reading and replying to tickets, and their replies, via email.
6 votes
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