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5041 results found

  1. Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.

    8 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  2. Setting to automatically delete an Agent from a Customer after it has been offline for a specified period

    12 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  4. Move the note textarea to move visible location on the ticket screen

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.

    1 vote

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  6. Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.

    2 votes

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  7. When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. When we sign up a new client, we would like to be able to open a Ticket within the system with all the onboarding tasks assigned. This would then mean, if I opened a ticket my colleague could action this and tick off which onboarding tasks they have completed. This would be really beneficial!

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. If any tech manually runs an IT automation profile, currently that information is not logged. I would simply like to see that if an automation profile is run, who did it?

    5 votes

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  10. Check for enabled Windows Firewall. Should be a simple but very usefull monitor.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.

    50 votes

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    2 comments  ·  PSA Tools  ·  Admin →
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  12. Send email to user if laptop not patched for x days. Customer tun off their computers and then put them to sleep so the IT automation didn't go through. We need to send them an email to let them know to keep it on

    2 votes

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  13. Export list of unassigned computers.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. I think the ability to select multiple software bundles within the Patch Management & IT Automation profiles would be extremely useful for setting up different departments of a company (i.e. select a base essentials and software development bundle for a software engineer)

    4 votes

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  15. The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. to be able to monitor backups for workstations and install clients with backblaze

    9 votes

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  17. Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Given that Atera pushes for the use of chocolatey, they should take the time to update common software packages on the public repo that they use. things like VLC are wildly out of date, and Atera is failing to update these programs despite promising to update them.

    24 votes

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  19. Can the agent be updated for the M1 chip Macs? The current agent requires the use of Rosetta 2. This is fine in the short term, but the M1 has been available since November 2020

    26 votes

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    1 comment  ·  Agent  ·  Admin →
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  20. Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.

    1 vote

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