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4977 results found
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GET API call for workstations
We need a API end point for getting all workstations listed under a client.
2 votes -
Option to Remove Seconds
I would like the option to REMOVE SECONDS when entering time.
I only want to see DATE, HOUR, MINUTES for entering time. This could be an Admin setting check box to "Ignore Seconds when entering time". Or "Always set Seconds to 00"
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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add ability for users to flag ideas on idea board as duplicates, so our votes count
For example, search the idea board for "notify" and scroll through 1=2 pages. You will see several duplicates, asking for notification of devices coming back online. by adding a "may duplicate" button and allowing us to enter a reference to the other idea you would be crowd sourcing database cleanup efforts and making each vote count.
3 votes -
User account activity, logged on times etc.
User activity or when they are logged in and for how long etc. would be a real bonus with this software. The data is there, basically I would like to see when and for how long each PC/User is logged on especially now with people working at home
14 votes -
Allow Custom SNMP community strings in Network Discovery
I'd love to be able to input all our clients custom SNMP community strings and have Network Discovery use those as well as the default "public" string
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Display when a user is working at the office or remotely
Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.34 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Generate ticket from event
When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event
2 votes -
Set description for returned value in snmp
I would like to add an area where we can set a Display string for returned values in the SNMP monitoring. For example if a SNMP OID returns a value of 2 it would display Normal. I would like the option to customise this depending on the device we are setting up.
22 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Events for scheduled tickets
Create a calendar even from scheduled ticket.
1 vote -
Dashboard Custom Statuses View
With Customizable Statuses, we would like to see the different statuses on the dashboard. I would like to see the ability of how any projects tickets we have.
1 vote -
Have a feature to geographically locate devices.
Have a feature to geographically locate devices, in case of lost/stolen device, or checking where employees have been.
3 votes -
Create an easier method to add OIDs to the monitored section
It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.3 votes -
End time of IT automation profile
How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
Else we cannot guarantee our customers the patching and restarts in their time frame.This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..
3 votes -
Designate Local Patch Repository Servers
Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.
32 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ticket summary screen, actions available
From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).
1 vote -
fix the issue with servers not displaying the correct AV or firewall software if 3rd party software was installed
right now it only shows Windows Defender and nothing else.
3 votes -
Having multiple phone numbers in the ticket systems
There are three fields where we can add phone numbers to client info.
But in the requester info we can only find 1 field.
It is more efficient if we have all fields with the requester info.
If we don't have it, I always have to go back to client info to find out the data.
Please fill in all phone fields in the requester info6 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Role to allow customer creation for st line technicians
The ability for a role to allow customer creation. for example 1st liner technician needs to be able to assign contacts and companies to a new ticket and request. as of right now this CANT be done without giving FULL admin access to a role.
It would be very helpful for new contacts to be able to be linked to a new company name. Without a company name they are stuck on unassigned which affects the reporting side of things.1 vote -
Include details of the ticket in the Exchange Calendar appt
In our current ticketing system appointments are pushed to Outlook via exchange but include client name, address, phone number, email, who assigned it, who the tech is, and description of the ticket. The calendar piece is pretty important to us. We use this when we get in the car and start driving. Techs are accustomed to opening their calendar, tap the appt, tap the address and navigation takes from there.
1 vote -
Ticket Title in Tab Name
If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead
2 votes
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