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4677 results found
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Fix issues with File Transfer
Please fix the issues with File Transfer to make it more useful:
- Show file dates/times
- Show full filenames
- Download multiple files and/or folders
- Allow upload of multiple files and/or folders
- Add typical "back" navigation - not just via the file tree
Isn't there a much richer off-the-shelf File Manager you could integrate that provides the basic background file management functions we need?
19 votes -
Add ability to delete tickets through ticket automation
Add the feature to delete certain tickets through ticket automation based on certain automation rules.
3 votes -
scheduled tickets on mobile app
Pretty simple, show scheduled tickets on mobile app so our onsite engineers can see what jobs they have next!
1 vote -
retired
It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.
6 votes -
Trend Micro Integration
Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.
29 votes -
Add SNMP/Generic devices on auditor report
(As we are not able to pull data for generic device as desktop/laptop/server data on report kindly add this feature)
1 vote -
Threshold on Microsoft Windows Event log
It would be great if we can add a custom threshold with:
- category: event application
- alert severity: current listbox is ok
+ Level: listbox "error, warning, information, audit success, audit failure"
+ keyword filter (present or exclude)Thanks a lot :-)
+ EventID
+ Source19 votes -
Alert renotification at custom time intervals until alert is cleared
Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.
Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.
3 votes -
Mass alert suspension for up to 48 hours
For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.
Please offer more options for suspending alerts, as this feature is vital for maintenance work.
20 votes -
web protection
Have the ability to block certain websites from being loaded or block all but the whitelisted ones from the agent. IE Block Tiktok on corporate PC's.
2 votes -
ticket automation
Ability to duplicate existing ticket automation rules. Since we can't have an and or type setup the need to create 1 rule per customer so that the new ticket email gets to the correct technician/s that handles that client is time consuming and the ability to copy one already setup and working and just tweak would save time.
4 votes -
Install patches on multiple devices
Ability to install one or more updates to multiple devices or groups (folders) at once
4 votes -
Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
4 votes -
file size check
we need to check file sizes in a folder
we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)4 votes -
software
Hi. Software inventory to have automatic/inteligence to know which is :
Managed - Indicates company allow for this software to be use.
Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
Needs Review - Indicates that these applications require reviewThis can be one part of Potential Unwanted Application (PUA) also.
1 vote -
Ticket SLA warning
It would be really helpful if we could set up an automation rule that would alert us if a ticket is going over a certain SLA. Our SLA is 4 hours and so the system should be able to send an email to us - or a designated manager - to alert them of the fact.
15 votes -
The ability to import technician timesheets into QuickBooks and allow editing the fields.
Have the ability to customize the technician time/ticket entries in Atera and export that information directly into QuickBooks.
5 votes -
The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
JumpCloud Integration
Hi, It would be interesting to add JumpCloud (https://jumpcloud.com) as an integration within Atera. Thank you.
2 votes -
Ticketing Product Family Automations
We offer a variety of services and not all customers have all of our services so it would be good to show/hide product families dependent on the customer.
We can then setup alot of automations depending on what product family is selected. For instance we offer, IT services, cyber security services, hosted phone & broadband services.
As an example we might setup automations if a customer selects an option within our "Hosted Phones" product family, but if a customer doesn't use us for their phones then we don't want them to see that product family.
This would open up a huge opportunity to create automationsWe offer a variety of services and not all customers have all of our services so it would be good to show/hide product families dependent on the customer.
We can then setup alot of automations depending on what product family is selected. For instance we offer, IT services, cyber security services, hosted phone & broadband services.
As an example we might setup automations if a customer selects an option within our "Hosted Phones" product family, but if a customer doesn't use us for their phones then we don't want them to see that product family.
This would open up a…2 votes
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