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4715 results found
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Allow performing actions on agents via API
The current Agent API only allows you to retrieve info on a device. I can envision utilizing API in our Client-facing dashboard to allow end-users to 'self help' by allowing access to run certain scripts (Restart Print spooler, etc)
9 votes -
Automatically assign threshold profile based on operating systems/device type
Automatically assign threshold profile based on operating systems/device type
16 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes -
Communicate with users signed in on a device, without beginning a remote connection
While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.
2 votes -
Disable new feature modal
I don't need to be told every month theres a new version out by covering the entire screen when I login. This is bad SaaS practice and is a jarring experience when you're logging on to complete a task.
The Notification bubble at the top of the screen already tells me about new releases, this is sufficient.
1 vote -
Contact Last Comment variable with attachments
Add the attachments of the last comment when sent with the variable Contact Last Comment.
1 vote -
Contract
I would love to see a contract builder that looks like this:
Contract Name:
Client Name:
Term:
Billing Cycle: [weekly, monthly, yearly]
Bill base amount: [Enter amount or select Asset/Services List*]
Add Work from Home count? Y/N | Work from Home extended fee per user:
Add Backups Y/N | Backup Rate per instance:
Add Endpoint Security Y/N | Number of Seats: | Price per seat:
Block hours? Y/N
Number of Block hours:
Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
Charge for billable hours in excess of block hours? Y/N
- Onsite Business hours: $ / [hour, day, week]
- Onsite After-hours: $ / [hour, day, week]
- Remote Business hours: $ / [hour, day, week]
- Remote After hours: $ / [hour, day, week]
[Add rate]*asset/services list = a form per client that list the assets and services that are billable:
- Servers monitored #____ x Extended rate $____
- Workstations monitored #____ x Extended rate $____
- BYOD devices #____ x Extended rate $____
- Backups #____ x Extended rate $____
- Endpoint security #____ x Extended rate $____
- M365 Business Premium #____ x Extended rate $____
[Add Asset type or Service Type]This Asset/Services list, would enable us to dynamically update the fees associated with contracts… if a site adds 3 servers. Bingo reflected in the billing The "Add Rate" would enable us to add multiple rates to tickets... perhaps the work on servers bills higher than work on laptops or printers...I would love to see a contract builder that looks like this:
Contract Name:
Client Name:
Term:
Billing Cycle: [weekly, monthly, yearly]
Bill base amount: [Enter amount or select Asset/Services List*]
Add Work from Home count? Y/N | Work from Home extended fee per user:
Add Backups Y/N | Backup Rate per instance:
Add Endpoint Security Y/N | Number of Seats: | Price per seat:
Block hours? Y/N
Number of Block hours:
Block hours refresh cycle [Same as Billing, Weekly, Monthly, Yearly]
Charge for billable hours in excess of block hours? Y/N
- Onsite Business hours: $ / [hour, day,…11 votes -
microsoft licensing- Windows Embedded Standard
When pulling a report on Microsoft licensing, not all licenses are found. "Windows Embedded" OSs are not included in the report if they don't have a version number. It would be useful to see all licenses, even if they don't have a version number.
4 votes -
Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
Agent Notification of Updates to Devices/Users
Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?
2 votes -
With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device des
With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.
2 votes -
Blacklisted Email Address
Get notification when our support address is being blacklisted by Atera
2 votes -
Audio alert on PC for client Chat request
Allow configuration of an audio alert on a technicians' machine when an end-user requests chat - similar to audio alerts for threshold notifications.
24 votes -
Show additional Agent memory information
Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM
10 votes -
Report on SNMP and other devices
I would like to be able to draw a report on monthly uptime of SNMP, HTTP and other devices.
9 votes -
Enable to sync SNMP and TCP device to IT-Glue
I would love to be enable to sync SNMP and TCP device to IT GLUE. With current integration you can only sync server and computers because you need an MAC-adress for a device to be sync to IT GLUE. I would love to be enable to set own mac-adress or a random generated mac-address.
30 votes -
Add a report to find duplicate machines based on serial number or Mac address
Add a report to find duplicate machines based on serial number or Mac address and offer to delete or merge them (Useful when someone has rebuilt a machine with a different name and has forgotten to remove the old one from Atera)
31 votes -
Executive Summary with PDF Attachment
Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.30 votes -
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
2 votes -
User email ticket updates to include subject
Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
Solution would be to include the email subject.2 votes
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