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4830 results found

  1. disable file transfer

    It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
    Some customer can be confused to know that we have a background access to their local files

    8 votes

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    2 comments  ·  Devices  ·  Admin →
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  2. 'New device added' alert

    It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!

    8 votes

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    0 comments  ·  Admin →
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  3. Archive Customers and Users In Active Customers

    Have the ability to archive and hide both entire customers, and individual users within a customer. Be able to keep the customer in the Atera database (tickets, interactions, etc.) but be able to make them inactive, and hide from view.

    Be able to hide individual contacts (users) within a customer to also keep ticket history, but not show them as contacts. For example, a contact that was entered into Atera has been terminated or no longer with the company.

    And of course be able to re-enable or reactivate that customer or contact...

    34 votes

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    4 comments  ·  Customers  ·  Admin →
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  4. Knowledge Base Customization

    Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.

    I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.

    8 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  5. List recently added agents

    I wonder if and how I can know easily what agents have bee added recently.

    5 votes

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    1 comment  ·  Devices  ·  Admin →
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  6. Display the network link speed - 100Mbps, 1GbE, 10GbE etc

    I would like to see the current network connection link speed on the devices screen and also on the Auditor report.

    This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!

    Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. Allow end users to attach files/images to tickets.

    When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Network Discovery for use in pure Macintosh environments

    Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.

    3 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  9. Make 'run on offline agents' timeframe customizable for individual profiles

    It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.

    For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online.…

    22 votes

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    6 comments  ·  IT Automation and Patch Management  ·  Admin →
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  10. Change status of Tickets which are used in Invoice

    We want to set status of tickets to CLOSED if they are used in Invoice!
    Cant find a matching Rule to manage this!

    For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!

    I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
    Then i can use a rule to send servey after closed ticket!

    1 vote

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    0 comments  ·  Admin →
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  11. Auto converter for the Automation policies from V1 to V2

    To have a button that we can press that will convert V1 Automation Policies to V2.
    We have 100s of devices running certain policies that we will need to go through and manually re-add to.

    If we had a button that auto-converted V1 to V2 that would be awesome.

    1 vote

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    0 comments  ·  Admin →
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  12. Add "Folder" field to Auditor Report Excel exports

    If the "Folder" field could simply be added to the Auditor Report Excel exports that would be awesome.

    We have organised our devices by customer and then by folder but without the folder field showing in the Auditor Report exports that categorisation is lost.

    22 votes

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    5 comments  ·  Reports  ·  Admin →
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  13. Report PDF to e-mail

    ability to send automated reports in PDF format to email addresses.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. Zoho Books

    Zoho Books is used worldwide by thousands of companies. I use Zoho Desk for ticket management, but I will be happy to use Atera's full capabilities if there is integration with Zoho Books.

    15 votes

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    3 comments  ·  Billing  ·  Admin →
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  15. ISL Online

    Hello,

    We use ISL Online for remote support, maybe to intergrate this also?

    Guy

    3 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  16. android

    Enable an android agent to enable basic system information, monitoring and remote control through splashtop.

    37 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we where not informed

    Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we were not informed, would be nice

    We are informed when disk space get´s critical, but not the other way round..

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. yubikey

    Add the ability to use hardware authentication devices for MFA like Yubico's Yubikey.

    11 votes

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    1 comment  ·  Admin →
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  19. address format

    The address format on the dashboard is backwards. In the states the address is typically:
    123 street Ave
    City, State, Zip
    USA

    but on the dashboard the format is backwards

    usa
    State, city, address, zip.

    can we get this formatted correctly?

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  20. order

    Need to be capable to select order to run automation and scripts inside the automation.

    Was told now by ATERA support that there is no order or way to select this.

    For automation we need many times select the order for scripts
    script1
    script2
    and many times will help if we had some conditions (example if server run scriptA, it workstation run scriptB)

    more specific

    1) run a script with msiexec to remove any version of XYZ software
    2) run the last version of MSI file to install XYZ software

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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